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Persona development : Martine

mpalmersg edited this page May 19, 2021 · 17 revisions

Quote ideas

Most people don't realise that sign language is a completely different language. I can read text but it is hard as I am always translating from my native language. While she can hear some sounds, she does not hear enough to understand speech.

The university where she studies provides sign language interpreters and Communication Access Realtime Translation (CART) however this is aimed mainly at students attending lectures in person.

Description

Martin is 62 years old and is a mature student, taking online courses.

  • Highlights broader benefits of captions and transcripts - possibly, but it might be better to stick to the individual
  • Deaf since birth
  • Learned sign language as a young child, also reads lips

Technologies or adaptations used

Barrier examples

Related resources

Related principles


Working materials

Personal details

  • Works out at a gym
  • Doesn't feel different/disabled when on the treadmill because she notices other people watching TV just like her
  • Loves the glamour of Hollywood and grew up watching TV with her parents who would simultaneously sign for her
  • Availability of captions for many shows has given her a sense of independence, doesn't have to rely on someone else to sign - reading speed?
  • Smart appliances with mobile apps that alert her through vibration, visual signals increase her independence - physical example
  • Maybe she lives with roommates who don't like the same shows that she does so she retreats to her room to watch TV on her computer or mobile device
  • Impact on learning
  • How auto-captioning has changed things but still not ideal

Online scenarios

  • Watches TV and movies
  • Video conferences with colleagues/friends/family
  • Reading long blocks of text

What myth or stereotype does this persona address?

  • Only people who are deaf benefit from captions and transcripts, vibrating alerts - covered in perspective videos, think this needs to stick to the individuals
  • Sign language is a different language and needs to be translated to the local written language
  • Not all people who are Deaf use sign language

Needs or barriers to be included

  • Captioning for videos
  • Glossary of technical terms (currently not included)
  • Heading structure (currently not included)
  • Plain language (currently not included)
  • Sign language
  • Transcripts for audio and video
  • Use linear, logical layout (currently not included)

Impact of barriers

  • Can't watch her favorite shows
  • More importantly, doesn't know about audio alerts
  • Can't participate in unsigned lectures
  • Long texts can be tiring
  • Complicated or unusual words may not translate to sign language that well
  • Would a young version of Martine have more difficulty with language - less time learning second language?