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Persona development : Luis
I love to do my shopping. It is good to go into my shop but there are too many choices. Using my phone means I only see what I like.
Luis was born with Down syndrome and has mild to moderate cognitive delay. Due to his distinct facial appearance and difficulties with speech, many people underestimate Luis' intellience and capabilities. Even though he has difficulty expressing himself, Luis understands a great deal. He learned basic computer skills in vocational school and since then, he has taught himself how to use websites to order groceries and maintain his bank account, among other things. Now he would like a job as a [research assistant]. (I'D LIKE A PROFESSION THAT UTILIZES WEBSITES SO WE CAN USE ALL THOSE GREAT WCAG PRINCIPLES)
https://www.nchpad.org/1415/6299/Employment~in~Adults~with~Down~Syndrome
When looking things up on the web, Luis likes sites that have a consistent "feel" when going from section to section (or page to page). This means the overall layout maintains a similar theme and the placement of the navigation doesn't change. Especially confusing is when he clicks on a link and ends up in a PDF file, or worse, on a different website. Luis knows that once he gets into a job, he will learn the jargon but getting started might be difficult. This is why "plain language" is important. If something can be said using simpler terminology or shorter sentences, that is a plus. Also, acronyms and abbeviations really slow him down because he has to spend time trying to figure them out or going to look them up.
Other things that Luis finds helpful are good headings on pages so he can digest information in smaller chunks and easily find sections he needs to go back to, kind of like an outline of the page. And when navigating a page, having good focus and link indicators helps him know where he is and what he can click on.
While his dream job will require him to use the web, Luis loves his mobile phone, especially for shopping. He finds that apps generally have fewer options and fewer decisions so it is easier to use. NEED MORE HERE
- Easy-to-read text (Presentation)
- Pop-up and animations blockers (Presentation)
- Progressive disclosure (Presentation)
- Reading assistants (Presentation)
- Reduced interface (Presentation)
- Accelerators (Input)
- Spelling and grammar tools (Input)
- Consistency and predictability (Interaction)
- Descriptive titles, headings, and labels (Interaction)
- Helpful error and success messages (Interaction)
- Multiple navigation mechanisms (Interaction)
Problem: When I follow several links, sometimes I feel lost and I just want to get back to where I started.
Works well: A breadcrumb at the top of the page that shows all of the pages I was on helps me feel oriented and lets me go back to a familiar page.
Problem: Sometimes when I'm looking something up, I don't understand the words they use.
Works well: If simpler words can be used, use them. If there aren't simpler words, give me a definition or point me to a glossary. Avoid the use of acronyms and abbreviations.
Problem: Designers like to get fancy with links and sometimes it's hard to figure out the difference between the links and highlighted text or headings.
Works well: Use blue underlined text for unvisited links and purple for visited links.
- Content can be presented in different ways (Perceivable)
- Users have enough time to read and use the content (Operable)
- Users can easily navigate, find content, and determine where they are (Operable)
- Content is readable and understandable (Understandable)
- Content appears and operates in predictable ways (Understandable)
- Users are helped to avoid and correct mistakes (Understandable)
- Content is compatible with current and future user tools (Robust)
- Shopping
- Figuring out the bus schedule
- Music editing
- App to help him manage his daily schedule
- People with Down syndrome have severe cognitive delays
- People with Down syndrome have to go to a special segregated education program and are unemployable
- People with Down syndrome don't form close interpersonal relationships
- Most people with Down syndrome are institutionalized
- Plain language (currently not included)
- Consistent layout and navigation
- Content zooms (currently not included)
- Good sized controls (currently not included)
- Icons with associated text (currently not included)
- Provide spelling suggestions
- Clear instructions
- Present information in different ways
- Labels and instructions
- Error suggestion
- Focus visible
- Avoidance of unusual words and abbreviations
- Gets confused and frustrated if he can't complete a task