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Persona development : Ilya
My mobile phone is great - I can do so much because the accessibility and screen reader are all built in. Shame I can't access our corporate systems with it!
Ilya, who is blind, works as an Accountant for an marketing firm. As the senior member of her team, she is responsible for staff training and a monthly presentation to management about the firm's finances. In addition to her busy worklife, Ilya enjoys cooking, knitting, and travel. She looks up recipes online and belongs to an online knitting community where she learns new stitches and trades patterns with other members. At work, Ilya sometimes feels tethered to her computer and wishes the firm's intranet was more accessible. Off work, she loves her mobile phone because of the built-in screen reader and other accessiblity options.
- Senior accountant
- Staff training
- Presentations
- Enjoys travel and holidays
- Hobby with online community - knitting, cooking, ?
- Workplace software - accountancy package/time tracking/holiday booking
- Video conference chat interface
- Flight bookings
- Uses transcripts to listen to content more quickly with screen reader
- CAPTCHA
- Blind people can't use digital technology
- People who are blind can't see anything
- Transcripts are only useful for people who are deaf or hard of hearing
- People who are blind can't appreciate/don't care about pictures and images
- Alternative text
- Audio and video transcripts (currently not included)
- Audio description
- Consistent layout and navigation (currently not included)
- Good semantic mark up
- Heading structure (currently not included)
- Keyboard navigation (currently not included)
- New content appearing on-screen (currently not included)
- No image based CAPTCHA (currently not included)
- No keyboard traps
- Meaningful sequence
- Instructions don't rely on size, shape, or visual location
- Don't use color alone
- Don't use images of text
- Skip links
- Link purpose
- Language identified
- Form labels
- Missing things in meetings
- Takes longer to use work systems - frustration, irritation
- Tries hard to avoid being a burden to colleagues
- Screen reader
- Screen magnifier
- Braille display
- Mobile screen reader
- Mobile voice assistant - Spoken content, Siri, Alexa
- Mobile braille
- Text alternatives for non-text content (Perceivable)
- Captions and other alternatives for multimedia (Perceivable)
- Content can be presented in different ways (Perceivable)
- Content is easier to see and hear (Perceivable)
- Functionality is available from a keyboard (Operable)
- Users can easily navigate, find content, and determine where they are (Operable)
- Content is readable and understandable (Understandable)
- Content appears and operates in predictable ways (Understandable)
- Content is compatible with current and future user tools (Robust)
- Success Criteria relating to “captions”