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Persona development : Alex

Kevin White edited this page Apr 12, 2021 · 18 revisions

Quote ideas

It's not like I can't use a keyboard or mouse, I just can't use it for long periods and really like to keep my use to a minimum. I don't want my condition to get worse.

Short description

Alex is a data entry clerk working for a high street bank. He has repetitive strain injury and finds it tiring and painful to use a keyboard and mouse for extended periods. He often needs to save his progress and return to it at a later time when he is less tired. If he perseveres and tries to work through the pain, this can result in him having to call in sick for a day or two until he can rest up and recover. Because he is not paid for sick days, this can impact his monthly income.

Personal details

  • How did he develop his repetitive stress injury? (common condition, very painful, can come on suddenly)
  • Often in a hurry, does a lot online - banking, booking travel...., plus his job - need to watch the stereotype of young = digitally savvy
  • Because he can use a mouse, he's not very adept at knowing keyboard commands for everything he wants to do - this might be more historically, learned to use a mouse with limited keyboard shortcuts, needing to relearn how he does things
  • Mobile is easier - no pointing device, limited navigation, hand-held so can find a comfortable position, comes with it's own limitations
  • Because mobile is often easier, wishes his employer would create a mobile-friendly/responsive site (would fit well for someone who does data entry) - mobile friendly work environement, digital workplace tooling

Online scenarios

  • His job as a data entry clerk
  • Submitting a timesheet
  • Long online form - tax, health, etc
  • Poor visible focus for links

What myth or stereotype does this persona address?

  • Not everyone navigates the web using a mouse.
  • Keyboard navigation is only important to people who can't use a mouse/pointing device.
  • We will get around to developing a mobile-friendly site when the schedule/budget allows it.

Needs or barriers to be included

  • Control over or no timeouts
  • Keyboard navigation
  • Limited typing and scrolling
  • Modal windows work properly (currently not included)
  • No keyboard traps (currently not included)
  • Saving during long, multi-step processes (currently not included)
  • Visible skip links
  • Focus visible
  • Meaningful sequence

Impact of barriers

  • Websites time out and he has to start over
  • Doesn't know where he is on a page (focus visible)
  • On new page, has to navigate through long menus (skip link)
  • Takes a long time to get through all content, especially if the link he needs is at the bottom
  • Loses work
  • Link he wants is at the top, on the right but he has to navigate through the entire page to get to it because of where the link is in the tab order.

Technologies or adaptations used

Related resources

Related principles