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Use editor when creating ticket from profile dropdown initialize with agent signature details if available #490

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merged 2 commits into from
Dec 8, 2021
Merged

Use editor when creating ticket from profile dropdown initialize with agent signature details if available #490

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958dfce
updates for create ticket-editor
vipin-shrivastava-webkul Dec 8, 2021
ab0319b
updates
vipin-shrivastava-webkul Dec 8, 2021
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2 changes: 1 addition & 1 deletion Controller/Ticket.php
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Original file line number Diff line number Diff line change
Expand Up @@ -236,7 +236,7 @@ public function saveTicket(Request $request)
'subject' => $ticketProxy->getSubject(),
// @TODO: We need to enable support for html messages.
// Our focus here instead should be to prevent XSS (filter js)
'message' => strip_tags($ticketProxy->getReply()),
'message' => str_replace(['<script>', '</script>'], '', htmlspecialchars($ticketProxy->getReply())),
'firstName' => $customer->getFirstName(),
'lastName' => $customer->getLastName(),
'type' => $ticketProxy->getType(),
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25 changes: 23 additions & 2 deletions Resources/views/Snippets/createMemberTicket.html.twig
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Expand Up @@ -58,7 +58,7 @@
<div class="uv-element-block">
<label class="uv-field-label">{{ 'Message'|trans }}</label>
<div class="uv-field-block">
<textarea name="reply" class="uv-field create-ticket" type="text"></textarea>
<textarea name="reply" id="create-reply" class="uv-field create-ticket" type="text">{{ ticket_service.getAgentDraftReply() }}</textarea>
</div>

<span class="uv-field-info">{{ 'Ticket query message'|trans }}</span>
Expand Down Expand Up @@ -382,6 +382,7 @@
var validationParameters = true;
</script>
{% endif %}
{{ include("@UVDeskSupportCenter/Templates/tinyMCE.html.twig") }}

<script type="text/javascript">
$(function () {
Expand Down Expand Up @@ -433,13 +434,33 @@
msg : "{{ 'This field is mandatory'|trans }}"
},
'reply' : {
required : true,
fn: function(value) {
if(!tinyMCE.get("uv-edit-create-thread"))
return false;
var html = tinyMCE.get("uv-edit-create-thread").getContent();
if(app.appView.stripHTML(html) != '') {
return false;
}
return true;
},
msg : "{{ 'This field is mandatory'|trans }}"
},
}),
urlRoot : "{{ path('helpdesk_member_create_ticket') }}"
});

sfTinyMce.init({
height: '155px',
selector : '#create-reply',
images_upload_url: "",
setup: function(editor) {
},
plugins: [
],
toolbar: '| undo redo | bold italic forecolor ',
statusbar: false,
});

var CreateTicketForm = Backbone.View.extend({
el : $("#create-ticket-modal #create-ticket-form"),
model: new CreateTicketModel(),
Expand Down