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When Ticket Assign to agent so not showing to these placeholders {%ticket.message%} {%ticket.threadMessage%} #443

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komal-sh-27 opened this issue Oct 4, 2021 · 0 comments
Closed

When Ticket Assign to agent so not showing to these placeholders {%ticket.message%} {%ticket.threadMessage%} #443

komal-sh-27 opened this issue Oct 4, 2021 · 0 comments
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Bug Something isn't working Fixed Issue/pull request is ready to be merge

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@komal-sh-27
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Description
When Ticket Assign to agent so not going to these placeholders {%ticket.message%} {%ticket.threadMessage%}

How to reproduce
Step 1: Go to admin and ticket assign to any agent
Step 2: Now go to agent mail id and here are not showing ticket message and ticket thread message

Possible Solution

Additional context
When go to admin panel see ticket assign email tamplate:
Screenshot from 2021-10-04 17-42-57

Now go to ur agent mail id here not showing:
Screenshot from 2021-10-04 17-47-25
@komal-sh-27 komal-sh-27 added the Bug Something isn't working label Oct 4, 2021
Merged
@komal-sh-27 komal-sh-27 added the Fixed Issue/pull request is ready to be merge label Oct 6, 2021
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@komal-sh-27