When replying with a note and forward option added to the customer account so should not be added as a note and forward in the tickets

[komal-sh-27]

Description
When replying with a note and forward option added to the customer account so should not be added as a note and forward in the ticket thread

How to reproduce
Step 1: Reply from the postman side with the note and forward option choose
Step 2: Here added actAsType and actAsEmail is customer account
Step 3: Go to the admin panel and here note and forward added from the customer account:

Note added from the customer account:

Forward added from the customer account:

Possible Solution

If we use reply add from the postman side with the customer account so should not be added a note and forwarded with the customer account because on uvdesk helpdesk from the customer side is not available the note and forward option.