Call are in dialling state and not ringing or getting connect more than 30sec

[KlentyAswinjoseph]

We are experiencing an issue with our Twilio integration where certain calls are initiated successfully, and we receive the temporary call SID (outboundCallerId) on the client-side. However, these calls are not showing up in our callback URL, which is configured in Twilio, and they are also missing from the Twilio dashboard's call logs. This issue is occurring sporadically, affecting some calls while others go through without any problems. It is causing considerable disruption to our call processing flow.

For your reference, here are the outboundCallerId for the affected calls:

TJS255b6403-8a8a-4416-9549-a4a2bae7d8b5

TJS5c5cd248-0b21-4e1e-a5a0-464c25283dcb

TJS6749f7ed-27e4-408c-9c05-e65bb3c0effa

Our device is set to logLevel: debugger,

Could you please help us understand why these calls are missing from both the callback URL and the Twilio dashboard? We would appreciate any assistance in resolving this issue as it is causing significant operational challenges.

[charliesantos]

Thanks for reaching out @KlentyAswinjoseph . This involves things outside of the SDK. Can you please submit a support ticket via your console account?