Amazon Lex Bot Command Overviews

Intents

1. How to get help

• I need help
• help
• What should I do
• What can you do
• Could you do anything
• What do you have to offer me
• Is there anything you can do for me
• How can you help me

Answer(s):
Some things you can ask me: To escalate an incident say Escalate incident. To get the current incident say current incident. Besides, to get the incidents by status say get incidents by status. Or to get the incidents by priority stay get incidents by priority. Or to know about the weather say How is the weather. Or to lighten up, your mood says Tell me a joke. Or to end the conversation say Goodbye.

2. Greeting

• Hello
• Hi
• What's up
• Hey
• Jo
• Ahoi
• Aloha

Answer(s):
Hey
Hello
Grüß Gott
Moin Moin
Aloha
Ahoi

3. How to end a conversation

• Good bye
• Goodbye!
• Bye
• End call
• See you
• Talk to you later
• Have a nice day

Answer(s):
Thank you for using our services. Feel free to reach us for future help. Goodbye!

4. How to get told a joke

• Tell me a joke
• Do you know a joke
• Tell me something funny

Answer(s):
Chuck Norris makes onions cry.
Chuck Norris knows Victoria's secret.
Chuck Norris can build a snowman out of rain.

5. How to get the weather

• How is the weather
• Is the sun shining today
• Do I need to wear a coat

Answer(s):
The sun is shining today.
It's rainy.
It's under 0 degrees, please wear a coat.
It's 25 degrees outside and there are no clouds.

6. Get Incidents by priority

• Get all incident by priority
• Get all incidents with priority {priority}
• Give me all incident by priority
• Give me all incident with priority {priority}
• I want to know about all incidents with {priority} priority

Slots:
{priority} : type : PrioritySlot

Answer(s):
What is the priority of the incident(low, medium or high)?
AWS lambda: GetIncidentsByPriority -> list of all incidents with the choosen priority

7. Create a Slack channel

• Slack
• Slack channel
• Create Slack channel
• Create channel
• channel
• Discuss with team
• Disucss with team {team}
• Discuss in Slack
• Discuss in channel
• Discuss in Slack channel
• Collaborate in Slack
• Collaborate in channel
• Collaborate in Slack channel
• Invite team
• Invite team {team}
• Invite team to Slack
• Invite team {team} to Slack
• Invite team to Slack channel
• Invite team {team} to Slack channel
• Invite team to channel
• Invite team {team} to channel
• Invite team members
• Invite members of team {team}

Slots:
{team} : type : AMAZON.SportsTeam

Answer(s):
Which team should be invited to the Slack channel?
AWS lambda: Create a Slack channel for an incident and invite all responsible team members

8. Escalate an incident

• I want to escalate an incident
• Escalate incident
• I want to escalate the incident with id {incidentId} to {escalationTarget}
• Escalate the incident {incidentId} to {escalationTarget}
• Escalate incident id {incidentId} to escalation target {escalationTarget}

Slots:
{incidentId} : type : AMAZON.NUMBER
{escalationTarget} : type : EscalationTargetSlot

Answer(s):
AWS lambda: the incident with the id {incidentId} is escalated to the {escalationTarget}

9. Close an incident

I want to close an incident Close incident I want to close the incident with id {incidentId} Close the incident {incidentId}

Slots:
{incidentId} : type : AMAZON.NUMBER

Answer(s):
What is the id of the incident? AWS lambda: the incident with the id {incidentId} is updated and the stauts is set to closed

Slots