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[Connection Issue]: Alexa connections #369

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3 of 7 tasks
Barneybaer84 opened this issue Jan 1, 2025 · 16 comments
Open
3 of 7 tasks

[Connection Issue]: Alexa connections #369

Barneybaer84 opened this issue Jan 1, 2025 · 16 comments
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connection-issue Connection issues

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@Barneybaer84
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Version

3.0.0-alpha.58

Matter Controller

Alexa

Things you tried

After a few days of testing. Alexa can no longer switch devices, but recognizes the status.
Alexa just says the device is not responding
Even restarting the addon and HA doesn't help.

This affects all controllable devices.
Deleting devices only helps for a short time, but then it happens again.
logs-6.txt

Relevant log output

See log

What deployment method do you use?

Home Assistant AddOn

Did you already check the following?

  • Does your network include any VLAN setup?
  • Do you have any special firewall rules / services in place?
  • Is IPv6 enabled in your LOCAL network?
  • If you are using the docker deployment: Is IPv6 enabled within your docker daemon config?
  • If you are using the docker deployment: Do you run the container with host network?

Documentation & Issues

  • I have reviewed the documentation and the linked troubleshooting guide.
  • I have searched the issues for a similar problem.
@Barneybaer84 Barneybaer84 added the connection-issue Connection issues label Jan 1, 2025
@DeckardCain2014
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same here, almost all not reachable with Alexa, no errors logged

@frops83
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frops83 commented Jan 3, 2025

I noticed the Problem today too. Since 4 days some entities can't be controlled via Alexa. For what i found Out it seems to affect all my input_booleans aswell AS some switches but Not all of them. An z2mqtt Switch still works while the shellys dont.

@DeckardCain2014
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I kind of fixed it by completely removing the bridge from the add-on and from Alexa and repairing it. However I don't know yet how long it will last.

@Barneybaer84
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Now i test with Matterbridge zigbee2mqtt plugin for Matterbridge Home Assistant Add-on.

Es spielt keine Rolle von welcher Integration das Gerät ist. Ich habe Mipow, MQTT, ZHA, Helfer, Scripte, Automatisierungen usw. Neu hinzugefügt funktionieren sie, aber irgendwann empfangen sie nur noch den Status in Alexa, können jedoch nicht mehr gesteuert werden.

@Apollon77
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Please provide debug log ideally tell when the issue started and provide log from before where it was working till it stopped working

@Barneybaer84
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Barneybaer84 commented Jan 4, 2025

Here my last log. The test device is Google Lampe. After restarting the lamp worked, but stopped working after a few minutes.

[34m-----------------------------------------------------------�[0m
�[34m Add-on: Home-Assistant-Matter-Hub�[0m
�[34m Publish your entities from Home Assistant to any Matter-compatible controller like Alexa, Apple Home or Google Home.�[0m
�[34m-----------------------------------------------------------�[0m
�[34m Add-on version: 3.0.0-alpha.58�[0m
�[32m You are running the latest version of this add-on.�[0m
�[34m System: Home Assistant OS 14.1  (amd64 / generic-x86-64)�[0m
�[34m Home Assistant Core: 2025.1.0�[0m
�[34m Home Assistant Supervisor: 2024.12.3�[0m
�[34m-----------------------------------------------------------�[0m
�[34m Please, share the above information when looking for help�[0m
�[34m or support in, e.g., GitHub, forums or the Discord chat.�[0m
�[34m-----------------------------------------------------------�[0m
s6-rc: info: service base-addon-banner successfully started
s6-rc: info: service fix-attrs: starting
s6-rc: info: service base-addon-log-level: starting
s6-rc: info: service fix-attrs successfully started
s6-rc: info: service base-addon-log-level successfully started
s6-rc: info: service legacy-cont-init: starting
s6-rc: info: service legacy-cont-init successfully started
s6-rc: info: service legacy-services: starting
s6-rc: info: service legacy-services successfully started
s6-rc: info: service legacy-services: stopping
s6-rc: info: service legacy-services successfully stopped
s6-rc: info: service legacy-cont-init: stopping
s6-rc: info: service legacy-cont-init successfully stopped
s6-rc: info: service fix-attrs: stopping
s6-rc: info: service base-addon-log-level: stopping
s6-rc: info: service fix-attrs successfully stopped
s6-rc: info: service base-addon-log-level successfully stopped
s6-rc: info: service base-addon-banner: stopping
s6-rc: info: service base-addon-banner successfully stopped
s6-rc: info: service s6rc-oneshot-runner: stopping
s6-rc: info: service s6rc-oneshot-runner successfully stopped
s6-rc: info: service s6rc-oneshot-runner: starting
s6-rc: info: service s6rc-oneshot-runner successfully started
s6-rc: info: service base-addon-banner: starting

�[34m-----------------------------------------------------------�[0m
�[34m Add-on: Home-Assistant-Matter-Hub�[0m
�[34m Publish your entities from Home Assistant to any Matter-compatible controller like Alexa, Apple Home or Google Home.�[0m
�[34m-----------------------------------------------------------�[0m
�[34m Add-on version: 3.0.0-alpha.58�[0m
�[32m You are running the latest version of this add-on.�[0m
�[34m System: Home Assistant OS 14.1  (amd64 / generic-x86-64)�[0m
�[34m Home Assistant Core: 2025.1.0�[0m
�[34m Home Assistant Supervisor: 2024.12.3�[0m
�[34m-----------------------------------------------------------�[0m
�[34m Please, share the above information when looking for help�[0m
�[34m or support in, e.g., GitHub, forums or the Discord chat.�[0m
�[34m-----------------------------------------------------------�[0m
s6-rc: info: service base-addon-banner successfully started
s6-rc: info: service fix-attrs: starting
s6-rc: info: service base-addon-log-level: starting
s6-rc: info: service fix-attrs successfully started
s6-rc: info: service base-addon-log-level successfully started
s6-rc: info: service legacy-cont-init: starting
s6-rc: info: service legacy-cont-init successfully started
s6-rc: info: service legacy-services: starting
s6-rc: info: service legacy-services successfully started
[ 2025-01-04T01:27:04.168Z ] [ INFO  ] [ Matter / ServerNodeStore                           ]: Opened *cb4d5e9d96aa4caa940a3171cccd139c* storage at /config/data/cb4d5e9d96aa4caa940a3171cccd139c
[ 2025-01-04T01:27:04.171Z ] [ INFO  ] [ Matter / SessionManager                            ]: restoring resumption record for node 149159481840033937 and peer node 149159481840033937 for fabric index 1
[ 2025-01-04T01:27:04.172Z ] [ INFO  ] [ Matter / SessionManager                            ]: restoring resumption record for node 164421230315417441 and peer node 164421230315417441 for fabric index 1
[ 2025-01-04T01:27:04.172Z ] [ INFO  ] [ Matter / SessionManager                            ]: restoring resumption record for node 86002262749860673 and peer node 86002262749860673 for fabric index 1
[ 2025-01-04T01:27:04.172Z ] [ INFO  ] [ Matter / SessionManager                            ]: restoring resumption record for node 86870914799372801 and peer node 86870914799372801 for fabric index 1
[ 2025-01-04T01:27:04.173Z ] [ INFO  ] [ Matter / SessionManager                            ]: restoring resumption record for node 295185990864032593 and peer node 295185990864032593 for fabric index 1
[ 2025-01-04T01:27:04.239Z ] [ INFO  ] [ Matter / Endpoint                                  ]: *cb4d5e9d96aa4caa940a3171cccd139c* ready endpoint#: 0 type: RootNode (0x16) behaviors: �parts �index �basicInformation �accessControl �groupKeyManagement �generalCommissioning �administratorCommissioning �operationalCredentials �generalDiagnostics �commissioning �network �productDescription �sessions �controller �descriptor
[ 2025-01-04T01:27:04.244Z ] [ INFO  ] [ Matter / Endpoint                                  ]: *cb4d5e9d96aa4caa940a3171cccd139c.aggregator* ready endpoint#: 1 type: Aggregator (0xe) behaviors: �parts �index �descriptor
[ 2025-01-04T01:27:04.429Z ] [ INFO  ] [ Matter / Endpoint                                  ]: *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.switch_badezimmer_spiegel* ready endpoint#: 11 type: OnOffPlugInUnit (0x10a) behaviors: �identify �groups �onOff �bridgedDeviceBasicInformation �homeAssistantEntity �descriptor
[ 2025-01-04T01:27:04.429Z ] [ INFO  ] [ Matter / Endpoint                                  ]: *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.light_arbeitsplatz* ready endpoint#: 2 type: OnOffLight (0x100) behaviors: �identify �groups �onOff �bridgedDeviceBasicInformation �homeAssistantEntity �descriptor
[ 2025-01-04T01:27:04.430Z ] [ INFO  ] [ Matter / Endpoint                                  ]: *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.light_gardine* ready endpoint#: 10 type: OnOffLight (0x100) behaviors: �identify �groups �onOff �bridgedDeviceBasicInformation �homeAssistantEntity �descriptor
[ 2025-01-04T01:27:04.430Z ] [ INFO  ] [ Matter / Endpoint                                  ]: *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.light_kuchenlicht* ready endpoint#: 4 type: OnOffLight (0x100) behaviors: �identify �groups �onOff �bridgedDeviceBasicInformation �homeAssistantEntity �descriptor
[ 2025-01-04T01:27:04.431Z ] [ INFO  ] [ Matter / Endpoint                                  ]: *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.sensor_kuche_temperatur_temperature* ready endpoint#: 6 type: TemperatureSensor (0x302) behaviors: �temperatureMeasurement �identify �bridgedDeviceBasicInformation �homeAssistantEntity �descriptor
[ 2025-01-04T01:27:04.431Z ] [ INFO  ] [ Matter / Endpoint                                  ]: *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.switch_aktenschranklicht* ready endpoint#: 14 type: OnOffPlugInUnit (0x10a) behaviors: �identify �groups �onOff �bridgedDeviceBasicInformation �homeAssistantEntity �descriptor
[ 2025-01-04T01:27:04.431Z ] [ INFO  ] [ Matter / Endpoint                                  ]: *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.input_boolean_kuchen_heizung* ready endpoint#: 8 type: OnOffPlugInUnit (0x10a) behaviors: �identify �groups �onOff �bridgedDeviceBasicInformation �homeAssistantEntity �descriptor
[ 2025-01-04T01:27:04.432Z ] [ INFO  ] [ Matter / Endpoint                                  ]: *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.sensor_wasserkocher_temperatur* ready endpoint#: 9 type: TemperatureSensor (0x302) behaviors: �temperatureMeasurement �identify �bridgedDeviceBasicInformation �homeAssistantEntity �descriptor
[ 2025-01-04T01:27:04.432Z ] [ INFO  ] [ Matter / Endpoint                                  ]: *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.light_google_lampe* ready endpoint#: 3 type: ExtendedColorLight (0x10d) behaviors: �identify �groups �onOff �levelControl �colorControl �bridgedDeviceBasicInformation �homeAssistantEntity �descriptor
[ 2025-01-04T01:27:04.433Z ] [ INFO  ] [ Matter / Endpoint                                  ]: *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.binary_sensor_kuche_fenster* ready endpoint#: 5 type: ContactSensor (0x15) behaviors: �identify �booleanState �bridgedDeviceBasicInformation �homeAssistantEntity �descriptor
[ 2025-01-04T01:27:04.444Z ] [ INFO  ] [ Matter / Endpoint                                  ]: *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.climate_kuche_heizung_better* ready endpoint#: 7 type: Thermostat (0x301) behaviors: �identify �bridgedDeviceBasicInformation �homeAssistantEntity �thermostat �relativeHumidityMeasurement �descriptor
[ 2025-01-04T01:27:04.445Z ] [ INFO  ] [ Matter / Node                                      ]: *cb4d5e9d96aa4caa940a3171cccd139c* going online
[ 2025-01-04T01:27:04.481Z ] [ INFO  ] [ Matter / Node                                      ]: *cb4d5e9d96aa4caa940a3171cccd139c* is online
[ 2025-01-04T01:27:04.483Z ] [ INFO  ] [ Matter / AccessControlServer                       ]: initializing ACL manager with ACL { privilege: 5, authMode: 2, subjects: [ 18446744060825763888, 18446744060824715265 ], targets: null, fabricIndex: 1 }
[ 2025-01-04T01:27:04.502Z ] [ INFO  ] [ WebApi                                             ]: HTTP server (API & Web App) listening on port 62726
[ 2025-01-04T01:27:35.142Z ] [ INFO  ] [ Matter / CaseServer                                ]: Received pairing request from udp://192.168.178.100:5541
[ 2025-01-04T01:27:35.173Z ] [ INFO  ] [ Matter / CaseServer                                ]: session 16158 resumed with udp://192.168.178.100:5541 for Fabric 0440BCE8076C2F40(index 1) and PeerNode 0248243CE27BAF61 with CATs 1114160
[ 2025-01-04T01:27:35.192Z ] [ INFO  ] [ Matter / InsecureSession                           ]: End insecure session insecure/11638546483016861776
[ 2025-01-04T01:27:35.212Z ] [ INFO  ] [ Matter / Behavior                                  ]: Invoke *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.switch_aktenschranklicht.onOff.on* online#baa57e7@248243ce27baf61 (no payload)
[ 2025-01-04T01:27:36.271Z ] [ INFO  ] [ Matter / Behavior                                  ]: Invoke *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.switch_aktenschranklicht.onOff.off* online#baa57e9@248243ce27baf61 (no payload)
[ 2025-01-04T01:27:41.074Z ] [ INFO  ] [ Matter / Behavior                                  ]: Invoke *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.light_google_lampe.onOff.on* online#baa57eb@248243ce27baf61 (no payload)
[ 2025-01-04T01:27:42.445Z ] [ INFO  ] [ Matter / Behavior                                  ]: Invoke *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.light_google_lampe.onOff.off* online#baa57ed@248243ce27baf61 (no payload)
[ 2025-01-04T01:27:46.876Z ] [ INFO  ] [ Matter / CaseServer                                ]: Received pairing request from udp://192.168.178.100:5541
[ 2025-01-04T01:27:46.889Z ] [ INFO  ] [ Matter / CaseServer                                ]: session 16159 resumed with udp://192.168.178.100:5541 for Fabric 0440BCE8076C2F40(index 1) and PeerNode 0248243CE27BAF61 with CATs 1114160
[ 2025-01-04T01:27:46.923Z ] [ INFO  ] [ Matter / InsecureSession                           ]: End insecure session insecure/54469741129891283
[ 2025-01-04T01:27:48.627Z ] [ INFO  ] [ Matter / InteractionServer                         ]: Successfully created subscription 38345547 for Session 16159. Updates: 1 - 300 => 189 seconds (sendInterval = 95 seconds)
[ 2025-01-04T01:27:51.585Z ] [ INFO  ] [ Matter / Behavior                                  ]: Invoke *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.switch_badezimmer_spiegel.onOff.on* online#a3d9712@248243ce27baf61 (no payload)
[ 2025-01-04T01:27:51.845Z ] [ INFO  ] [ Matter / CaseServer                                ]: Received pairing request from udp://192.168.178.31:5541
[ 2025-01-04T01:27:51.861Z ] [ INFO  ] [ Matter / CaseServer                                ]: session 16160 resumed with udp://192.168.178.31:5541 for Fabric 0440BCE8076C2F40(index 1) and PeerNode 0211EBC229F4E091 with CATs 1114160
[ 2025-01-04T01:27:51.914Z ] [ INFO  ] [ Matter / InsecureSession                           ]: End insecure session insecure/14834862486013780121
[ 2025-01-04T01:27:53.338Z ] [ INFO  ] [ Matter / InteractionServer                         ]: Successfully created subscription 38345548 for Session 16160. Updates: 1 - 300 => 185 seconds (sendInterval = 93 seconds)
[ 2025-01-04T01:27:53.547Z ] [ INFO  ] [ Matter / Behavior                                  ]: Invoke *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.switch_badezimmer_spiegel.onOff.off* online#a3d9715@248243ce27baf61 (no payload)
[ 2025-01-04T01:32:46.477Z ] [ INFO  ] [ Matter / ServerSubscription                        ]: Error sending subscription update message (error count=1): 
[ 2025-01-04T01:32:53.152Z ] [ INFO  ] [ Matter / Behavior                                  ]: Invoke *cb4d5e9d96aa4caa940a3171cccd139c.aggregator.light_google_lampe.onOff.on* online#a3d973e@248243ce27baf61 (no payload)
[ 2025-01-04T01:33:04.807Z ] [ INFO  ] [ Matter / CaseServer                                ]: Received pairing request from udp://192.168.178.14:5541
[ 2025-01-04T01:33:04.817Z ] [ INFO  ] [ Matter / CaseServer                                ]: session 16161 resumed with udp://192.168.178.14:5541 for Fabric 0440BCE8076C2F40(index 1) and PeerNode 0134A0A301EE0A01 with CATs 1114160
[ 2025-01-04T01:33:04.936Z ] [ INFO  ] [ Matter / InsecureSession                           ]: End insecure session insecure/4447408253584549407
[ 2025-01-04T01:33:19.293Z ] [ ERROR ] [ Matter / InteractionServer                         ]: Subscription 38345549 for Session 16161: Error while sending initial data reports NoResponseTimeoutError
  at StandardTimer.callback (file:///usr/local/lib/node_modules/home-assistant-matter-hub/node_modules/@matter/general/dist/esm/util/DataReadQueue.js:30:24)
  at Timeout._onTimeout (file:///usr/local/lib/node_modules/home-assistant-matter-hub/node_modules/@matter/general/dist/esm/time/Time.js:110:12)
  at listOnTimeout (node:internal/timers:569:17)
  at process.processTimers (node:internal/timers:512:7)
[ 2025-01-04T01:33:19.294Z ] [ INFO  ] [ Matter / ExchangeManager                           ]: Exchange with index 41702 to delete not found or already deleted.
[ 2025-01-04T01:34:37.443Z ] [ INFO  ] [ Matter / ServerSubscription                        ]: Error sending subscription update message (error count=1): 

@Barneybaer84
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Barneybaer84 commented Jan 4, 2025

Next errors.

[ 2025-01-04T01:50:17.683Z ] [ ERROR ] [ Matter / CaseServer                                ]: An error occurred during the commissioning RetransmissionLimitReachedError
  at #retransmitMessage (file:///usr/local/lib/node_modules/home-assistant-matter-hub/node_modules/@matter/protocol/dist/esm/protocol/MessageExchange.js:382:37)
  at StandardTimer.callback (file:///usr/local/lib/node_modules/home-assistant-matter-hub/node_modules/@matter/protocol/dist/esm/protocol/MessageExchange.js:375:42)
  at Timeout._onTimeout (file:///usr/local/lib/node_modules/home-assistant-matter-hub/node_modules/@matter/general/dist/esm/time/Time.js:110:12)
  at listOnTimeout (node:internal/timers:569:17)
  at process.processTimers (node:internal/timers:512:7)
[ 2025-01-04T01:50:17.683Z ] [ INFO  ] [ Matter / InsecureSession                           ]: End insecure session insecure/5552832246054827814
[ 2025-01-04T01:50:17.683Z ] [ INFO  ] [ Matter / ExchangeManager                           ]: The previous message has not been acked yet, cannot send a new message.
[ 2025-01-04T01:50:21.252Z ] [ INFO  ] [ Matter / CaseServer                                ]: Received pairing request from udp://192.168.178.31:5541
[ 2025-01-04T01:50:21.354Z ] [ INFO  ] [ Matter / CaseServer                                ]: session 16165 created with udp://192.168.178.31:5541 for Fabric 0440BCE8076C2F40(index 1) and PeerNode 0211EBC229F4E091 with CATs 1114160
[ 2025-01-04T01:50:21.589Z ] [ INFO  ] [ Matter / InsecureSession                           ]: End insecure session insecure/9632034419169050167
[ 2025-01-04T01:50:22.664Z ] [ INFO  ] [ Matter / InteractionServer                         ]: Successfully created subscription 38345552 for Session 16165. Updates: 1 - 300 => 186 seconds (sendInterval = 93 seconds)
[ 2025-01-04T01:50:41.244Z ] [ ERROR ] [ Matter / CaseServer                                ]: An error occurred during the commissioning NoResponseTimeoutError
  at StandardTimer.callback (file:///usr/local/lib/node_modules/home-assistant-matter-hub/node_modules/@matter/general/dist/esm/util/DataReadQueue.js:30:24)
  at Timeout._onTimeout (file:///usr/local/lib/node_modules/home-assistant-matter-hub/node_modules/@matter/general/dist/esm/time/Time.js:110:12)
  at listOnTimeout (node:internal/timers:569:17)
  at process.processTimers (node:internal/timers:512:7)

@Barneybaer84
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Some devices work after a while but others don't.

Screenshot_20250104_025900_Amazon Alexa

@M0nk3yOo
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M0nk3yOo commented Jan 5, 2025

Same here

@lukejagger
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lukejagger commented Jan 5, 2025

Same problem here. Alexa does appear to have Matter comms problems when the Echo's are in a combined speaker setup though (when it sets up it's own access point on Fire TV), but not sure if this is related to that issue.

I've also had HA lock-up frequently (only when running this), and the logs don't seem to show anything, so I've had to disable it for now. When it locks up HA, everything becomes unresponsive (UI, Zigbee, Matter etc), so it makes it unusable for me right now.

@FreAcX
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FreAcX commented Jan 14, 2025

Same problem but without locking

@lukejagger
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Is your Alexa in a speaker group with a Fire TV ? The reason I ask is that this sets up its own AP for FireTV (on Wifi 6 networks) and I've seen issues when this is the case.

@Barneybaer84
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Barneybaer84 commented Jan 14, 2025

I have 7 Alexa and one FireTV. In the bedroom group I have the FireTV and Alexa Bedroom. But not in multiroom.

@frops83
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frops83 commented Jan 14, 2025

I have 6 Echo Dots and an Echo but noch fire TV Stick and still got the Problem. I Made a new Bridge today and deleted the old one. I'll see If it helps

@M0nk3yOo
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This is, what I did, too.
Till now it‘s working. Fingers crossed!

@FreAcX
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FreAcX commented Jan 15, 2025

Tried it many times but the behavior came back every time. First encounter was at the beginning of december last year. After this I had to replace the bridge every week or two.

I have no Fire TV. Only two Amazon speakers (Dot and Show) and some Sonos with Alexa integration.

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