I cannot use Surge at all

[nomihs]

Bug Description:
After being going to store a patch in a state of init, an error was displayed, and DAW came to crash when thereafterI was not able to start surge in all DAW which I had.. I do not remember it exactly, but think that the version was a version before one of 1.9.0.

Surge Version
This information is found on the About screen, which you get to from the bottom right menu

• Version:1.9.0
• Plugin Type: [ VST3]
• Bitness: [64-bit]

Reproduction Steps:
Steps to reproduce the behavior:

1. Click on 'store'
2. See error

Expected Behavior:
An error is displayed by a screen of DAW, and any DAW cannot use surge afterwards.
Screenshots:
If applicable, add screenshots/GIF/videos to help explain your problem.

Computer Information (please complete the following information):

• OS: [e.g. Windows 10]
• Host: [FLstudio 20 ,Cubase8]
• Version: []

Additional Information:
Add any other context about the problem here.

[mkruselj]

Unfortunately this is not a very helpful report. Which DAW? Which version of DAW? Which OS? Which hardware configuration? The bug report template literally contains all these fields which you're supposed to kindly fill in with information about your system. That is important 🙂 And yes, showing a screenshot of the error would also be helpful.

Might also want to try the latest release version of Surge, which is 1.9.0 indeed.

[nomihs]

I am sorry for bad writing.

DAW:FL Studio
version of DAW:20.8.3
OS:Windows 10 home
version oh OS:20H2

This picture is a picture when I was going to use surge now.
The version of surge is 1.9.0.

ice_video_20210828-211524_RPTMP_.mp4

[mkruselj]

This is loading from a .fst file in FL's left side browser, right?

Can you try deleting that specific .fst file then rescan plugins, then try loading Surge directly from FL Plugin Manager by dropping it onto a channel?

[nomihs]

I dropped it directly from FL Plugin Manager.

ice_video_20210828-230753.mp4

[mkruselj]

Oh I see you have both Surge VST2 and VST3 there. Should probably remove the VST2 version, completely annihilate Surge folders on your system (except the user folder, of course!), and install from scratch.

[nomihs]

I deleted the surge file from the system and installed it again.

ice_video_20210829-002023.mp4

[baconpaul]

Are you in a machine with a non us English only code set? We had a report of a crash on a Korean only windows for instance but we don’t know the fix

we also have a new version going to hit beta soon - I wonder if that works. Grab the xt nightly from our homepage perhaps?

hard to tell what’s wrong … appreciate the clarity though

[mvf]

Could be a language pack, but the desktop in the first capture is Japanese. I can't repro this on my Japanese Windows 10 though. Also created a user called 俺様 so the homedir isn't ASCII, but no dice. Sure does look a lot like #4838.

[baconpaul]

Would be very interested if XT crashes similarly for the user.

[mkruselj]

@nomihs Could you perhaps try if the issue you outlined here happens with Surge XT?

You can download Surge XT nightly here. It installs side by side to Surge 1.9 so don't worry about existing projects.

Thanks!

[nomihs]

Such an error appeared.

ice_video_20210830-213044.mp4

[mkruselj]

Can you please check if the folder C:\ProgramData\Surge XT exists, and is not empty?

[nomihs]

It was not empty when I confirmed the folder C:\ProgramDate\Surge XT.

[mkruselj]

@baconpaul What do we do here?

[mkruselj]

I am closing this issue. If @nomihs ever returns with more info, please feel free to reopen.