From d0b063982f7a1a9755ca44c81e2e6f1ebd5a5481 Mon Sep 17 00:00:00 2001 From: David Medina <2035932+davidmedina-contact@users.noreply.github.com> Date: Thu, 18 Apr 2024 09:51:42 -0700 Subject: [PATCH] Update Technical Health Score (#8908) Add a new metric for ELAs (unlimited licensed seats): MAU/TAM --------- Co-authored-by: davidmedina-contact --- .../departments/data-analytics/user-definitions.md | 11 ++++++----- 1 file changed, 6 insertions(+), 5 deletions(-) diff --git a/content/departments/data-analytics/user-definitions.md b/content/departments/data-analytics/user-definitions.md index d2c6ddbd279f..91c9f0c113d6 100644 --- a/content/departments/data-analytics/user-definitions.md +++ b/content/departments/data-analytics/user-definitions.md @@ -57,11 +57,12 @@ NPS score = % promotors of total submissions - % detractors of total submissions The technical health score combines high-level, aggregated metrics in order to understand customer engagement with the product, as a means to ensure customers are receiving maximum value from Sourcegraph. We currently include the following metrics: -| Metric | Description | -| --------------------------------------------------- | ----------------------------------------------------------------------------------------------------- | -| Adoption measured as: MAU/Total purchased seats (%) | Used as a measure of monthly adoption within a customer’s total licensed user base. | -| Usage measured as: DAU/MAU (%) | Used as a measure of overall engagement / stickiness of the platform within an account’s active users | -| # of versions behind current Sourcegraph version | Used as a measure of overall instance health | +| Metric | Description | +| --------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| Adoption measured as:
MAU/Purchased seats (%) | Used as a measure of monthly adoption within a customer’s total licensed user base.
This applies to most deals that do not have an unlimited deal contract (unlimited licensed seats). | +| Adoption measured as:
MAU/TAM (%) | When a customer is on an unlimited deal contract (unlimited licensed seats), the account team will use TAM (Total Addressable Market) as a denominator.
TAM is the total amount of possible end-users that can use the Sourcegraph platform at a given company. | +| Usage measured as:
DAU/MAU (%) | Used as a measure of overall engagement / stickiness of the platform within an account’s active users | +| # of versions behind current Sourcegraph version | Used as a measure of overall instance health | Additional Resources: