Match caller ID with contact

[lmercor]

Hello.
I have installed the module and all works as intended. Calls are being logged on suitecrm and pop up window is popping with caller id information but I cannot match caller id phone number with contact, the phone number is being showed correctly on the logs and on the little window but nor the logs or the pop up window show contact information. I have tried different relationships with the modules and still no luck.

Any advise to make this work?

Thanks In advance
Luis

[serfreeman1337]

Hello.

Relationship settings example

(hold CTRL to select multiple phone fields)

Pop up card on suitecrm 8.6.0

Make sure you don't have any trail spaces in the contact phone number.

[lmercor]

Those are the settings I have. I am using version 8.4.0 would that be the issue?

Relationship

Details

[serfreeman1337]

SuiteCRM 8.4.0

Your asterlink version is also v0.5.0 ?
If so, try to update public/legacy/modules/AsterLink/AsterLinkEntryPoint.php file to the recent one.

There was a bug with relationships that was fixed in v0.5.1.

[lmercor]

Your asterlink version is also v0.5.0 ?

Yes sir..

I have replaced the file and now the pop up does not pop

also got an error on the service

[serfreeman1337]

Something wrong with the file.

Try to:

1. Open AsterLinkEntryPoint.php.
2. Press ctrl+s to download it.
3. Replace public/legacy/modules/AsterLink/AsterLinkEntryPoint.php with it.

Line 67 should be changed from:
if (!$rel['row_count']) {
to:
if (!count($rel['list'])) {

[lmercor]

My bad.... did "save as" on the previous link 😓

That did the trick.
is working fine now.
Thank you for your help.