Mentions do not ping the user, aka open tickets and level up messages

[mrkingtj]

When the bot creates a mention, it doesn't ping (aka the highlight). All the other bots can. <@${user.id}> still doesn't ping the user and {member:mention} doesn't either. The bot has administrator perm why is that?
I have went through like all the code and removed the .toString() and replaced it with <@${user.id}> which in other bots it does ping but this bot it doesn't.