diff --git a/.vitepress/config.mts b/.vitepress/config.mts index d042e02..3a78db8 100644 --- a/.vitepress/config.mts +++ b/.vitepress/config.mts @@ -87,6 +87,7 @@ export default defineConfig({ { text: 'Premium', link: '/faq#questions-on-premium' }, { text: 'Roadmap & Features', link: '/faq#questions-on-roadmap-and-features' }, { text: 'Miscellaneous', link: '/faq#miscellaneous-questions' }, + { text: 'Common Issues', link: '/faq#common-issues' }, ], }, { diff --git a/faq.md b/faq.md index 00233fc..c0390b3 100644 --- a/faq.md +++ b/faq.md @@ -47,3 +47,31 @@ rotki is open-source software and we welcome Pull Requests. If you would like so ### Where does the name come from? rotki is an abbreviation for Rotkehlchen. That is the German word for the bird known in English as the [European Robin](https://en.wikipedia.org/wiki/European_robin). For pronunciation check [here](https://upload.wikimedia.org/wikipedia/commons/4/42/De-Rotkehlchen2.ogg). + +## Common Issues + +### Restoring backed up database at new account creation fails + +Please, make sure you are using your premium subscription API keys/secret and the same password. + +### Data with multiple accounts/devices is not synced + +Please, make sure all your accounts have the "Allow data sync with rotki Server" switched on, and that on each log-in you make the appropriate choice when prompted to replace the local database. See the section [Sync data with rotki server](/usage-guides/#sync-data-with-rotki-server) for more information about how to sync data with multiple accounts/devices. + +### ENS data not updating for newly registered name/address combination + +If you just registered your ENS name and you don't see the name and/or avatar being properly displayed in rotki, then that means that the value is cached and you need to force a refresh. You can do that by going to `Accounts & Balances → Blockchain Balances` view and pressing the refresh button next to the Ethereum balances table. + +### My asset is not showing in rotki + +If your asset is not showing in rotki, even though you are sure that you have a balance, you need to first ensure that the asset is present on the list of assets (read [inspecting list of assets](/usage-guides/assets.html#inspecting-list-of-assets)). + +If you still cannot find your asset, it might be ignored. By default, rotki only displays un-ignored assets in the table. To also show the ignored assets, choose the `Filter by ignored status → Show all`, and then unignore the asset manually. Additionally, you can whitelist the asset to prevent it from being automatically ignored by rotki's spam detection (read: [whitelisting of ignored assets](/usage-guides/assets.html#whitelisting-of-ignored-assets)). + +After whitelisting the token, you may need to re-detect it to see it in your balances (read: [token detection methods](/usage-guides/assets.html#whitelisting-and-re-detecting-missing-tokens)). + +If the asset is still not showing, you may need to add it manually. + +### My balances are not showing after importing my history/creating history events + +It's not a bug. At the moment, we don't use events to simulate current holdings. Balances are only calculated from connected exchanges, connected blockchain addresses, and manual balances. diff --git a/usage-guides/historical-events.md b/usage-guides/historical-events.md index 1b6e2d6..2b926ac 100644 --- a/usage-guides/historical-events.md +++ b/usage-guides/historical-events.md @@ -72,6 +72,20 @@ You can select the checkbox on the left part of each entry and click `Ignore`/`U rotki is capable of pulling and decoding a bunch of different events, ranging from EVM chain transactions to exchanges events and more. When you visit the `History Events` section the process to obtain all the information will start. You will be able to check the status in an informative breakdown per blockchain address. Free users are limited to a number of latest events. +--- + +Currently, these events are detected automatically by rotki: + +- Transactions from registered **EVM accounts**. (Events from non-EVM accounts are not retrieved at the moment) +- Events from registered exchanges. +- ETH withdrawal event +- ETH block event +- ETH deposit event + +Additionally, you can add your custom events. + +--- + History events can be filtered if you have a premium subscription activated. You can filter by: - Account (a tracked blockchain address) diff --git a/usage-guides/troubleshooting.md b/usage-guides/troubleshooting.md index cef932d..c9fc76b 100644 --- a/usage-guides/troubleshooting.md +++ b/usage-guides/troubleshooting.md @@ -17,29 +17,3 @@ You can fix this by simply adding the `--rpc.gascap 0` argument to your geth nod Your local system clock must be synchronized with certain remote servers, such as exchanges. If your clock is not synchronized, requests to these servers will fail. rotki will either display a specific error message (e.g., a 409 status code indicating a local system clock synchronization issue) or a generic 500 error message (please, report it to us). To resolve this issue, follow the official guidelines provided by your operating system on how to synchronize your clock with an Internet Time Server. You can find detailed instructions for fixing this problem on Windows, Mac, and Linux in this link: [Fixing Clock Synchronization](https://github.com/tiagosiebler/awesome-crypto-examples/wiki/Timestamp-for-this-request-is-outside-of-the-recvWindow). Once synchronized, try the request again. - -## Restoring backed up database at new account creation fails - -Please, make sure you are using your premium subscription API keys/secret and the same password. - -## Data with multiple accounts/devices is not synced - -Please, make sure all your accounts have the "Allow data sync with rotki Server" switched on, and that on each log-in you make the appropriate choice when prompted to replace the local database. See the section [Sync data with rotki server](/usage-guides/#sync-data-with-rotki-server) for more information about how to sync data with multiple accounts/devices. - -## ENS data not updating for newly registered name/address combination - -If you just registered your ENS name and you don't see the name and/or avatar being properly displayed in rotki, then that means that the value is cached and you need to force a refresh. You can do that by going to `Accounts & Balances → Blockchain Balances` view and pressing the refresh button next to the Ethereum balances table. - -## My asset is not showing in rotki - -If your asset is not showing in rotki, even though you are sure that you have a balance, you need to first ensure that the asset is present on the list of assets (read [inspecting list of assets](/usage-guides/assets.html#inspecting-list-of-assets)). - -If you still cannot find your asset, it might be ignored. By default, rotki only displays un-ignored assets in the table. To also show the ignored assets, choose the `Filter by ignored status → Show all`, and then unignore the asset manually. Additionally, you can whitelist the asset to prevent it from being automatically ignored by rotki's spam detection (read: [whitelisting of ignored assets](/usage-guides/assets.html#whitelisting-of-ignored-assets)). - -After whitelisting the token, you may need to re-detect it to see it in your balances (read: [token detection methods](/usage-guides/assets.html#whitelisting-and-re-detecting-missing-tokens)). - -If the asset is still not showing, you may need to add it manually. - -## My balances are not showing after importing my history/creating history events - -It's not a bug. At the moment, we don't use events to simulate current holdings. Balances are only calculated from connected exchanges, connected blockchain addresses, and manual balances.