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Zendesk Chat

This page contains the setup guide and reference information for the Zendesk Chat source connector.

Prerequisites

  • Zendesk Account with permission to access data from accounts you want to sync
  • Access Token as described in Zendesk Chat docs. We recommend creating a restricted, read-only key specifically for Airbyte access. This will allow you to control which resources Airbyte should be able to access.

Setup guide

Step 1: Set up Zendesk Chat

Generate an Access Token as described in Zendesk Chat docs

Step 2: Set up the Zendesk Chat connector in Airbyte

For Airbyte Cloud:

  1. Log into your Airbyte Cloud account.
  2. In the left navigation bar, click Sources. In the top-right corner, click +new source.
  3. On the Set up the source page, enter the name for the Zendesk Chat connector and select Zendesk Chat from the Source type dropdown.
  4. Select Authenticate your account and log in and Authorize to the Zendesk account.
  5. Enter your subdomain.
  6. Enter your start_time.
  7. Enter your access_token.
  8. Click Set up source.

For Airbyte OSS:

  1. Navigate to the Airbyte Open Source dashboard.
  2. Set the name for your source.
  3. Enter your subdomain.
  4. Enter your start_time.
  5. Enter your access_token.
  6. Click Set up source.

Supported sync modes

The Zendesk Chat source connector supports the following sync modes:

Feature Supported?
Full Refresh Sync Yes
Incremental Sync Yes
SSL connection Yes

Supported Streams

Performance considerations

The connector is restricted by normal Zendesk requests limitation.

Data type map

Integration Type Airbyte Type
string string
number number
array array
object object

Changelog

Version Date Pull Request Subject
0.1.9 2022-08-23 15879 Corrected specification and stream schemas to support backward capability
0.1.8 2022-06-28 13387 Add state checkpoint to allow long runs
0.1.7 2022-05-25 12883 Pass timeout in request to prevent a stuck connection
0.1.6 2021-12-15 7313 Add support of OAuth 2.0 authentication. Fixed the issue with created_at can now be null for bans stream
0.1.5 2021-12-06 8425 Update title, description fields in spec
0.1.4 2021-11-22 8166 Make Chats stream incremental + add tests for all streams
0.1.3 2021-10-21 7210 Chats stream is only getting data from first page
0.1.2 2021-08-17 5476 Correct field unread to boolean type
0.1.1 2021-06-09 3973 Add AIRBYTE_ENTRYPOINT for Kubernetes support
0.1.0 2021-05-03 3088 Initial release