installation not possible

[lenifroehlich]

Debug log ID

-refs-
I´m trying to install an add-on for the first time so I don´t understand how to generate this ID

What happened?

Hi!
When I want to download: zotero-better-bibtex-6.7.263.xpi
from: https://github.com/retorquere/zotero-better-bibtex/releases/tag/v6.7.263
I receive an error: "the add-on from this page can not be installed, because it seems to be broken"

[github-actions]

Hello @lenifroehlich,

@retorquere is ready to assist you with Better BibTeX. In order to do so efficiently, a debug log is generally required. The information it containst is key to him understanding, replicating, and resolving your issue. If you have shared a D<number> log, those go to the Zotero team, @retorquere cannot access those.

Here’s how you can share your debug log:

1. If your issue involves specific references, citekey generation, or exports, right-click on the relevant item(s) and select "Better BibTeX -> Submit Better BibTeX debug log" from the menu.
2. For issues where items do not play a role, follow these steps:

• Restart Zotero with debugging enabled (Help -> Debug Output Logging -> Restart with logging enabled).
• Reproduce the problem.
• Choose "Send Better BibTeX debug report..." from the help menu.

After these steps, you will receive debug ID displayed in red. Please share this ID with @retorquere in this issue thread. If your query is about an export, include both the actually exported result and your expected/desired outcome.

Sharing your debug log gives @retorquere a view of your Better BibTeX configuration and the elements contributing to the issue. This helps him address your concerns more efficiently.

If you have submitted a debug log and its ID looks like D<number>, that debug log goes to the Zotero team, not to @retorquere. Please see the points above how to send a BBT debug log.

Thank you.

PS: If the Debug Log menu is not available, or if it fails to send the debug log, you can use the option under “Help” > “Send debug log to file.io”.

[lenifroehlich]

I could solve the problem. I tried to download with left click in Firefox and saw now that it must be right click - save. MERCI

[github-actions]

Thanks for the feedback! Just so you know, GitHub doesn't let me control who can close issues, and @retorquere likes to leave bug reports and enhancements open as a nudge to merge them into the next release.