Webhook Delivery Failure

[cowherdboy]

Hello,

I am using v2.4.1 since yesterday. A few payments did go through since. However, I received the following notice today. Is there anything I should lookout for in the razorpay module directory?

Hi, We have been experiencing webhook delivery failure for past 24 hours while trying to hit the live webhook url - https://www.abcd.org/presta/module/razorpay/webhook. As noted in our documentation, we have disabled your webhook as a precaution. You can re-enable the webhook again by visiting the Dashboard and going to the webhooks tab.

[ramth05]

Hello,

I am using v2.4.1 since yesterday. A few payments did go through since. However, I received the following notice today. Is there anything I should lookout for in the razorpay module directory?

Hi, We have been experiencing webhook delivery failure for past 24 hours while trying to hit the live webhook url - https://www.abcd.org/presta/module/razorpay/webhook. As noted in our documentation, we have disabled your webhook as a precaution. You can re-enable the webhook again by visiting the Dashboard and going to the webhooks tab.

@cowherdboy , can you please share any of the reference paymentID or MID

[cowherdboy]

MID is: FPMWsBV5yVqN90

[cowherdboy]

Any update?

[ramth05]

Any update?

@cowherdboy , can you please check the logs in your system. Looks like we are getting 500 error in webhook call.
Also can you please try to complete uninstall and instal the plugin again ( make sure remove the razorpay folder from file system).

[cowherdboy]

@ramth05 I have attached the screenshot of my logs.

I have now uninstalled the module, deleted the folder and reinstalled the module. Will observe the behaviour and update.

[cowherdboy]

@ramth05 I got the notice again and my webhook has been disabled. I have attached below the razorpay_sales_table and logs from Prestashop (1.7.6.4). Please let me know what could be wrong.

[ramth05]

@ramth05 I got the notice again and my webhook has been disabled. I have attached below the razorpay_sales_table and logs from Prestashop (1.7.6.4). Please let me know what could be wrong.

@cowherdboy , not sure why the response is going as 500 status code. Is it possible for you to create a clone test site to test this issue. you can forward me details here [email protected]

[cowherdboy]

@ramth05 I have sent my details. Thank you.