Orders not getting created in store but payment captured

[hitinder]

Version 2.4.0
PrestaShop: 1.7.5.1

The order is not getting created in PrestaShop store and customer are getting charged.

[hitinder]

@ramth05 is there anything required to fix this issue?

[ramth05]

@ramth05 is there anything required to fix this issue?

@hitinder, please try to use webhook feature. Let me know if any issue.

[hitinder]

@hitinder, please try to use webhook feature. Let me know if any issue.

@ramth05 what events should I enable for the webhook?

[ramth05]

@hitinder, please try to use webhook feature. Let me know if any issue.

@ramth05 what events should I enable for the webhook?

@hitinder order.paid event, with same webhoo secret both the places ( Rzp dashboard and prestashop)

[hitinder]

@hitinder, please try to use webhook feature. Let me know if any issue.

@ramth05 what events should I enable for the webhook?

@hitinder order.paid event, with same webhoo secret both the places ( Rzp dashboard and prestashop)

@ramth05 should I disabled any of the other events? Will all the below events work?

[ramth05]

@hitinder, please try to use webhook feature. Let me know if any issue.

@ramth05 what events should I enable for the webhook?

@hitinder order.paid event, with same webhoo secret both the places ( Rzp dashboard and prestashop)

@ramth05 should I disabled any of the other events? Will all the below events work?

@hitinder , yes only order.paid be enabled and others must be disabled. Please test it and if any issue let us know

[hitinder]

@hitinder , yes only order.paid be enabled and others must be disabled. Please test it and if any issue let us know

@ramth05 now there is another issue. After enabling the webhook in the PrestaShop back office there are 2 order created for each payment at an interval of 1 second.

[ramth05]

@hitinder , yes only order.paid be enabled and others must be disabled. Please test it and if any issue let us know

@ramth05 now there is another issue. After enabling the webhook in the PrestaShop back office there are 2 order created for each payment at an interval of 1 second.

@hitinder , this looks like bug, Please give us some days of time to fix this issue. Please disable the webhook for now.

[hitinder]

@hitinder , this looks like bug, Please give us some days of time to fix this issue. Please disable the webhook for now.

@ramth05 done that in both dashboard and our backoffice.
Also, one of the order was in authorized mode even though we have set "authorized and capture" in the plugin settings. If you want I can share the order/payment ID.

[hitinder]

Hello @ramth05
Any update on this?

[ramth05]

Hello @ramth05
Any update on this?

@hitinder, apologise and thanks for your patience. It's already added in our priority list. The ETA for same will be before 15 June. Please give us some time.

[hitinder]

Thank you for the update and the ETA @ramth05 , we will now make sure to review payments everyday until 15th June and follow up with you.

[ramth05]

@hitinder , We have released 2.4.1 version of plugin. It contains configurable webhook wait time to trigger order from the backend. Use at least 2 mins (180 sec) delay (default is 300sec).

Please test it before deploying to production.

[hitinder]

@ramth05 thank you for the update ram.
So what I understand is that now the plugin will not make 2 order but it will wait for X seconds and then if there is no order only then the order will me created?

I am guessing both the issues are resolved with this new update?

P.S. Original issue was that sometimes order was not getting created. Then we found an issue where two order were made for single payment, one during the checkout and other via webhook.

[ramth05]

@hitinder , yes it should fix both the issue.

[hitinder]

@ramth05 It is still making duplicated order.

[ramth05]

@ramth05 It is still making duplicated order.

@hitinder , is it started today only or you are getting duplicate after upgrade for each order.

[hitinder]

@ramth05 I am getting duplicated after the upgrade for all most all the orders. Today 2 orders didn't get duplicated. They are both UPI but on 18th 1 UPI order was created twice.

[ramth05]

@ramth05 I am getting duplicated after the upgrade for all most all the orders. Today 2 orders didn't get duplicated. They are both UPI but on 18th 1 UPI order was created twice.

@hitinder, can you please completely remove razorpay folder from module and try to install it again. Looks like installation not correct. Also can you please confirm if the table razorpay_sales_order present in your site DB.

[hitinder]

@ramth05 the table wasn't created in the DB. We made a clean installation and now there is a table. Hopefully, it will work this time. We will update you in any case. THX!