Install on Windows 10 - Network Unreachable to pull image

[riom-kr]

Actual Behavior

Consider the sample Docker App at https://docs.docker.com/get-started/02_our_app/
When I run

docker build -t getting-started .

I get

λ docker build -t getting-started .
[+] Building 0.0s (3/3) FINISHED                                                                                                                                                                                               docker:default  => [internal] load build definition from Dockerfile                                                                                                                                                                                     0.0s  => => transferring dockerfile: 154B                                                                                                                                                                                                     0.0s  => [internal] load .dockerignore                                                                                                                                                                                                        0.0s  => => transferring context: 2B                                                                                                                                                                                                          0.0s  => ERROR [internal] load metadata for docker.io/library/node:18-alpine                                                                                                                                                                  0.0s ------
 > [internal] load metadata for docker.io/library/node:18-alpine:
------
Dockerfile:1
--------------------
   1 | >>> FROM node:18-alpine
   2 |     WORKDIR /app
   3 |     COPY . .
--------------------
ERROR: failed to solve: node:18-alpine: failed to do request: Head "https://registry-1.docker.io/v2/library/node/manifests/18-alpine": dial tcp: lookup registry-1.docker.io on 172.29.177.38:53: dial udp 172.29.177.38:53: connect: network is unreachable

Steps to Reproduce

• Install the Rancher.Desktop.Setup.1.12.3.msi package on Windows 10, that already had WSL installed. I am running behind Zscaler.
• Download the sample code from https://docs.docker.com/get-started/02_our_app/
• After cding into the directory do

docker build -t getting-started .

Result

λ docker build -t getting-started .
[+] Building 0.0s (3/3) FINISHED                                                                                                                                                                                               docker:default  => [internal] load build definition from Dockerfile                                                                                                                                                                                     0.0s  => => transferring dockerfile: 154B                                                                                                                                                                                                     0.0s  => [internal] load .dockerignore                                                                                                                                                                                                        0.0s  => => transferring context: 2B                                                                                                                                                                                                          0.0s  => ERROR [internal] load metadata for docker.io/library/node:18-alpine                                                                                                                                                                  0.0s ------
 > [internal] load metadata for docker.io/library/node:18-alpine:
------
Dockerfile:1
--------------------
   1 | >>> FROM node:18-alpine
   2 |     WORKDIR /app
   3 |     COPY . .
--------------------
ERROR: failed to solve: node:18-alpine: failed to do request: Head "https://registry-1.docker.io/v2/library/node/manifests/18-alpine": dial tcp: lookup registry-1.docker.io on 172.29.177.38:53: dial udp 172.29.177.38:53: connect: network is unreachable

Expected Behavior

Not give an error

Additional Information

No response

Rancher Desktop Version

1.12.3

Rancher Desktop K8s Version

1.12.3

Which container engine are you using?

moby (docker cli)

What operating system are you using?

Windows

Operating System / Build Version

Windows 10 - OS Build 19045.4046

What CPU architecture are you using?

x64

Linux only: what package format did you use to install Rancher Desktop?

None

Windows User Only

I'm behind a Zscaler, but no proxy and I can get a curl from the command line to work without any issues.

[Nino-K]

Have you tried enabling the network tunnel, under preferences -> WSL -> Network -> Network Tunnel?

[riom-kr]

Yes, I have done that. Once I do it, the Update to the Kubeconfig takes forever i.e. 10+ hours.

[riom-kr]

For what it's worth, I've added the
logs.zip from my attempts at installing the latest Rancher.Desktop.Setup.1.12.3.msi package on Windows 10. I also have the Enable networking tunnel in the WSL Preferences turned on. I get a number of messages at the bottom, but the one that it hangs on is Updating kubeconfig - this takes forever i.e. more than an hour for sure.

[Nino-K]

I looked at the logs and all I can suggest is can you factory-reset and try agian. Also, it would be great if you can upgrade to 1.13.1. I'm going to close this issue, feel free to re-open if you encouter anything further.