PrusaSlicer 2.0 plater not visible on dual monitor display

[korb3n70]

Version

PrusaSlicer
Version: 2.0.0+win64
Build: PrusaSlicer-2.0.0+win64-201905201652

Operating System: Windows
System Architecture: 64 bit
Windows Version: Windows 10 (build 17763), 64-bit edition

OpenGL installation
GL version: 4.5.0 - Build 22.20.16.4749
Vendor: Intel
Renderer: Intel(R) HD Graphics 630
GLSL version: 4.50 - Build 22.20.16.4749
Installed extensions:
GL_3DFX_texture_compression_FXT1
GL_AMD_depth_clamp_separate
GL_AMD_vertex_shader_layer
GL_AMD_vertex_shader_viewport_index
GL_ARB_ES2_compatibility
GL_ARB_ES3_1_compatibility
GL_ARB_ES3_compatibility
GL_ARB_arrays_of_arrays
GL_ARB_base_instance
GL_ARB_bindless_texture
GL_ARB_blend_func_extended
GL_ARB_buffer_storage
GL_ARB_cl_event
GL_ARB_clear_buffer_object
GL_ARB_clear_texture
GL_ARB_clip_control
GL_ARB_color_buffer_float
GL_ARB_compatibility
GL_ARB_compressed_texture_pixel_storage
GL_ARB_compute_shader
GL_ARB_conditional_render_inverted
GL_ARB_conservative_depth
GL_ARB_copy_buffer
GL_ARB_copy_image
GL_ARB_cull_distance
GL_ARB_debug_output
GL_ARB_depth_buffer_float
GL_ARB_depth_clamp
GL_ARB_depth_texture
GL_ARB_derivative_control
GL_ARB_direct_state_access
GL_ARB_draw_buffers
GL_ARB_draw_buffers_blend
GL_ARB_draw_elements_base_vertex
GL_ARB_draw_indirect
GL_ARB_draw_instanced
GL_ARB_enhanced_layouts
GL_ARB_explicit_attrib_location
GL_ARB_explicit_uniform_location
GL_ARB_fragment_coord_conventions
GL_ARB_fragment_layer_viewport
GL_ARB_fragment_program
GL_ARB_fragment_program_shadow
GL_ARB_fragment_shader
GL_ARB_fragment_shader_interlock
GL_ARB_framebuffer_no_attachments
GL_ARB_framebuffer_object
GL_ARB_framebuffer_sRGB
GL_ARB_geometry_shader4
GL_ARB_get_program_binary
GL_ARB_get_texture_sub_image
GL_ARB_gpu_shader5
GL_ARB_gpu_shader_fp64
GL_ARB_half_float_pixel
GL_ARB_half_float_vertex
GL_ARB_indirect_parameters
GL_ARB_instanced_arrays
GL_ARB_internalformat_query
GL_ARB_internalformat_query2
GL_ARB_invalidate_subdata
GL_ARB_map_buffer_alignment
GL_ARB_map_buffer_range
GL_ARB_multi_bind
GL_ARB_multi_draw_indirect
GL_ARB_multisample
GL_ARB_multitexture
GL_ARB_occlusion_query
GL_ARB_occlusion_query2
GL_ARB_pixel_buffer_object
GL_ARB_point_parameters
GL_ARB_point_sprite
GL_ARB_post_depth_coverage
GL_ARB_program_interface_query
GL_ARB_provoking_vertex
GL_ARB_query_buffer_object
GL_ARB_robust_buffer_access_behavior
GL_ARB_robustness
GL_ARB_robustness_isolation
GL_ARB_sample_shading
GL_ARB_sampler_objects
GL_ARB_seamless_cube_map
GL_ARB_seamless_cubemap_per_texture
GL_ARB_separate_shader_objects
GL_ARB_shader_atomic_counters
GL_ARB_shader_bit_encoding
GL_ARB_shader_draw_parameters
GL_ARB_shader_image_load_store
GL_ARB_shader_image_size
GL_ARB_shader_objects
GL_ARB_shader_precision
GL_ARB_shader_stencil_export
GL_ARB_shader_storage_buffer_object
GL_ARB_shader_subroutine
GL_ARB_shader_texture_image_samples
GL_ARB_shading_language_100
GL_ARB_shading_language_420pack
GL_ARB_shading_language_packing
GL_ARB_shadow
GL_ARB_stencil_texturing
GL_ARB_sync
GL_ARB_tessellation_shader
GL_ARB_texture_barrier
GL_ARB_texture_border_clamp
GL_ARB_texture_buffer_object_rgb32
GL_ARB_texture_buffer_range
GL_ARB_texture_compression
GL_ARB_texture_compression_bptc
GL_ARB_texture_compression_rgtc
GL_ARB_texture_cube_map
GL_ARB_texture_cube_map_array
GL_ARB_texture_env_add
GL_ARB_texture_env_combine
GL_ARB_texture_env_crossbar
GL_ARB_texture_env_dot3
GL_ARB_texture_float
GL_ARB_texture_gather
GL_ARB_texture_mirror_clamp_to_edge
GL_ARB_texture_mirrored_repeat
GL_ARB_texture_multisample
GL_ARB_texture_non_power_of_two
GL_ARB_texture_query_levels
GL_ARB_texture_query_lod
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GL_ARB_texture_rg
GL_ARB_texture_rgb10_a2ui
GL_ARB_texture_stencil8
GL_ARB_texture_storage
GL_ARB_texture_storage_multisample
GL_ARB_texture_swizzle
GL_ARB_texture_view
GL_ARB_timer_query
GL_ARB_transform_feedback2
GL_ARB_transform_feedback3
GL_ARB_transform_feedback_instanced
GL_ARB_transpose_matrix
GL_ARB_uniform_buffer_object
GL_ARB_vertex_array_bgra
GL_ARB_vertex_array_object
GL_ARB_vertex_attrib_64bit
GL_ARB_vertex_attrib_binding
GL_ARB_vertex_buffer_object
GL_ARB_vertex_program
GL_ARB_vertex_shader
GL_ARB_vertex_type_10f_11f_11f_rev
GL_ARB_vertex_type_2_10_10_10_rev
GL_ARB_viewport_array
GL_ARB_window_pos
GL_ATI_separate_stencil
GL_EXT_abgr
GL_EXT_bgra
GL_EXT_blend_color
GL_EXT_blend_equation_separate
GL_EXT_blend_func_separate
GL_EXT_blend_minmax
GL_EXT_blend_subtract
GL_EXT_clip_volume_hint
GL_EXT_compiled_vertex_array
GL_EXT_direct_state_access
GL_EXT_draw_buffers2
GL_EXT_draw_range_elements
GL_EXT_fog_coord
GL_EXT_framebuffer_blit
GL_EXT_framebuffer_multisample
GL_EXT_framebuffer_object
GL_EXT_geometry_shader4
GL_EXT_gpu_program_parameters
GL_EXT_gpu_shader4
GL_EXT_multi_draw_arrays
GL_EXT_packed_depth_stencil
GL_EXT_packed_float
GL_EXT_packed_pixels
GL_EXT_polygon_offset_clamp
GL_EXT_rescale_normal
GL_EXT_secondary_color
GL_EXT_separate_specular_color
GL_EXT_shader_framebuffer_fetch
GL_EXT_shader_integer_mix
GL_EXT_shadow_funcs
GL_EXT_stencil_two_side
GL_EXT_stencil_wrap
GL_EXT_texture3D
GL_EXT_texture_array
GL_EXT_texture_compression_s3tc
GL_EXT_texture_edge_clamp
GL_EXT_texture_env_add
GL_EXT_texture_env_combine
GL_EXT_texture_filter_anisotropic
GL_EXT_texture_integer
GL_EXT_texture_lod_bias
GL_EXT_texture_rectangle
GL_EXT_texture_sRGB
GL_EXT_texture_sRGB_decode
GL_EXT_texture_shared_exponent
GL_EXT_texture_snorm
GL_EXT_texture_storage
GL_EXT_texture_swizzle
GL_EXT_timer_query
GL_EXT_transform_feedback
GL_IBM_texture_mirrored_repeat
GL_INTEL_conservative_rasterization
GL_INTEL_fragment_shader_ordering
GL_INTEL_framebuffer_CMAA
GL_INTEL_map_texture
GL_INTEL_multi_rate_fragment_shader
GL_INTEL_performance_query
GL_KHR_blend_equation_advanced
GL_KHR_blend_equation_advanced_coherent
GL_KHR_context_flush_control
GL_KHR_debug
GL_KHR_texture_compression_astc_hdr
GL_KHR_texture_compression_astc_ldr
GL_NV_blend_square
GL_NV_conditional_render
GL_NV_primitive_restart
GL_NV_texgen_reflection
GL_SGIS_generate_mipmap
GL_SGIS_texture_edge_clamp
GL_SGIS_texture_lod
GL_SUN_multi_draw_arrays
GL_WIN_swap_hint

For -dev versions, use git describe --tag or get the hash value for the version you downloaded or git rev-parse HEAD

Behavior

when prusaSlicer 2.0 start on first monitor the plater is visibe when i move the application window the plater disappear , seems the application is not able to refresh the GL on the second monitor ,,, when i move back the window to the first monitor the plater is visible ....

[BirkBinnard]

I tested that on my dual monitor system and had no problems - I was able to move the complete window back & forth between monitors, and even have it spread across both monitors at the same time.

My system has no graphics card - it uses Intel graphics built into the i7-8700 CPU, and I am running the most up to date version of Win10/64 Home: Build 1903. Just a guess - but maybe your graphics drivers are out of date?

[tkircher]

I tested this on MacOS and Linux and it works for me.

[korb3n70]

Hi thanks for the reply . drivers are up to date , i'm running prusalicer2.0 on a lenovo legion yt720
Intel(R) Core(TM) i7-7700HQ CPU , 16 gb ram , nvidia GTX 1060 drivers 430.64 windows 10 (1809)
first time i face this kind of issue , pretty sure it's realted to the app becasue the other application are working fine , i have tested also on macosx and ubuntu ..
attaching the video better explain the issue .
IMG_9750.zip

[BirkBinnard]

That is a very peculiar video for sure. I repeated the exact same test on my system and had no problems. So I've got to believe there is something unusual going on with your graphics drivers. Before I opted to go with Intel graphics I used nVidia cards/drivers also and I know they frequently put out updates. If you are on the current version you might want to try going back a version or 2 to see if you get better results - or at least different results.

[bubnikv]

It may be some weird effect of the dual graphics card setup. Often such laptops run the integrated Intel card for light GPU usage and they switch to the high performance power hungry GPU for GPU intensive applications. PrusaSlicer informs the system to switch to the NVidia. You may try to convince your system to always use the Intel card.

It is very difficult to fix such issues without being able to lay our hands on such setup, sorry. We may try to add some debugging output, but it will take some pondering to come up with something useful.

[bubnikv]

Maybe your issue is the same as #2522 ?

[bubnikv]

May it be the same issue as #2522 ?

[korb3n70]

Sure , it’s an application bug , all the other apps working fine with dual monitor setup .
Maybe they find the way to fix it :)

[TheLion]

I have the same issue, but I use a Microsoft Surface Book 2 and a Club-3D port-replicator. When PS is started without the port replicator (USB-C) attached, it works fine and I can re-attach the port-replicator and move PS from one monitor to the other without issues, but with the port-replicator attached, it throws an error:

PrusaSlicer requires OpenGL 2.0 capable graphic drivers to run correctly, while OpenGL version 1.1.0, render GDI Generic, vendor Microsoft Corporation was detected.
You may need to update your graphics card driver.
As a workaround, you may run PrusaSlicer with a software rendered 3D graphics by running prisa-slicer.exe with the --sw_renderere parameter.

Graphic drivers are up-to-date. DisplayLink drivers from Microsoft are used.

The workaround doesn't work for me unfortunately. PS doesn't start at all.