Impossible to update ticket field after updating to 1.21.17

[OlinuxX]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

GLPI Version

10.0.17

Plugin version

1.21.17

Bug description

After updating to 1.21.17, a custom field in the ticket form cannot be updated anymore.
Everything was working flawlessly before the update.

Relevant log output

No response

Page URL

No response

Steps To reproduce

1. Go to ticket form to create or update a ticket
2. Fill in the ticket normally and put a value in the custom field
3. Save
4. Value seems to be updated (custom field has the value entered)
5. Go to any menu to fully refresh the page and go back to the new or updated ticket
6. Custom field is blank, not updated

Your GLPI setup information

GLPI 10.0.17 ( => /var/www/html/glpi)
Installation mode: TARBALL
Current language:fr_FR

Operating system: Linux srv-glpi-prod 5.15.0-127-generic #​137-Ubuntu SMP Fri Nov 8 15:21:01 UTC 2024 x86_64
PHP 8.1.2-1ubuntu2.20 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bz2,
calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring,
mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem,
sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
upload_max_filesize="2M" disable_functions=""
Software: Apache ()
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36
Server Software: (Ubuntu)
Server Version: 8.0.40-0ubuntu0.22.04.1
Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
Parameters: [email protected]/glpidb
Host info: 127.0.0.1 via TCP/IP

PHP version (8.1.2-1ubuntu2.20) is supported.PHP version (8.1.2-1ubuntu2.20) is supported.
Sessions configuration is OK.Sessions configuration is OK.
Allocated memory is sufficient.Allocated memory is sufficient.
mysqli extension is installed.mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.curl extension is installed.
gd extension is installed.gd extension is installed.
intl extension is installed.intl extension is installed.
zlib extension is installed.zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (8.0.40) is supported.Database engine version (8.0.40) is supported.
No files from previous GLPI version detected.No files from previous GLPI version detected.
The log file has been created successfully.The log file has been created successfully.
Write access to /var/lib/glpi/_cache has been validated. Write access to /var/lib/glpi/_cron has been validated. Write access to /var/lib/glpi has been validated. Write access to /var/lib/glpi/_dumps has been validated. Write access to /var/lib/glpi/_graphs has been validated. Write access to /var/lib/glpi/_lock has been validated. Write access to /var/lib/glpi/_pictures has been validated. Write access to /var/lib/glpi/_plugins has been validated. Write access to /var/lib/glpi/_rss has been validated. Write access to /var/lib/glpi/_sessions has been validated. Write access to /var/lib/glpi/_tmp has been validated. Write access to /var/lib/glpi/_uploads has been validated.Write access to /var/lib/glpi/_cache has been validated.
Write access to /var/lib/glpi/_cron has been validated.
Write access to /var/lib/glpi has been validated.
Write access to /var/lib/glpi/_dumps has been validated.
Write access to /var/lib/glpi/_graphs has been validated.
Write access to /var/lib/glpi/_lock has been validated.
Write access to /var/lib/glpi/_pictures has been validated.
Write access to /var/lib/glpi/_plugins has been validated.
Write access to /var/lib/glpi/_rss has been validated.
Write access to /var/lib/glpi/_sessions has been validated.
Write access to /var/lib/glpi/_tmp has been validated.
Write access to /var/lib/glpi/_uploads has been validated.

Web server root directory configuration seems safe.Web server root directory configuration seems safe.
Sessions configuration is secured.Sessions configuration is secured.
OS and PHP are relying on 64 bits integers.OS and PHP are relying on 64 bits integers.
exif extension is installed.exif extension is installed.
ldap extension is installed.ldap extension is installed.
openssl extension is installed.openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/html/glpi/marketplace has been validated.Write access to /var/www/html/glpi/marketplace has been validated.
Timezones seems loaded in database.Timezones seems loaded in database.

GLPI constants

GLPI_ROOT: "/var/www/html/glpi"
GLPI_CONFIG_DIR: "/etc/glpi/"
GLPI_VAR_DIR: "/var/lib/glpi"
GLPI_LOG_DIR: "/var/log/glpi"
GLPI_MARKETPLACE_DIR: "/var/www/html/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "[email protected]"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_TEXT_MAXSIZE: "4000"
GLPI_DOC_DIR: "/var/lib/glpi"
GLPI_CACHE_DIR: "/var/lib/glpi/_cache"
GLPI_CRON_DIR: "/var/lib/glpi/_cron"
GLPI_DUMP_DIR: "/var/lib/glpi/_dumps"
GLPI_GRAPH_DIR: "/var/lib/glpi/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/_locales"
GLPI_LOCK_DIR: "/var/lib/glpi/_lock"
GLPI_PICTURE_DIR: "/var/lib/glpi/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/_plugins"
GLPI_RSS_DIR: "/var/lib/glpi/_rss"
GLPI_SESSION_DIR: "/var/lib/glpi/_sessions"
GLPI_TMP_DIR: "/var/lib/glpi/_tmp"
GLPI_UPLOAD_DIR: "/var/lib/glpi/_uploads"
GLPI_INVENTORY_DIR: "/var/lib/glpi/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"
GLPI_I18N_DIR: "/var/www/html/glpi/locales"
GLPI_VERSION: "10.0.17"
GLPI_SCHEMA_VERSION: "10.0.17@bde16719fbd4112f59a9a7d34c66c959bce73434"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.4.0"
GLPI_YEAR: "2024"

Libraries

htmlawed/htmlawed version 1.2.14 in (/var/www/html/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/html/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.7.5 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/html/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/html/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/html/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/html/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/html/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src)
ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/html/glpi/vendor/psr/cache/src)
league/csv in (/var/www/html/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/html/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/html/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/html/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/html/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/html/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/html/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/html/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/html/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/var/www/html/glpi/vendor/symfony/polyfill-php82)
league/oauth2-client in (/var/www/html/glpi/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/var/www/html/glpi/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/var/www/html/glpi/vendor/thenetworg/oauth2-azure/src/Provider)
phpCas version 1.3.8 in (/usr/share/php/CAS/source)

Plugins list

fields               Name: Champs supplémentaires         Version: 1.21.17    State: Enabled                                 
	Install Method: Marketplace
behaviors            Name: Comportements                  Version: 2.7.3      State: Enabled                                 
	Install Method: Marketplace
datainjection        Name: Data Injection                 Version: 2.14.1     State: Enabled                                 
	Install Method: Marketplace
formcreator          Name: Form Creator                   Version: 2.13.9     State: To update                               
	Install Method: Marketplace
gdrive               Name: GDrive                         Version: 2.0.0      State: Installed / not activated               
	Install Method: Marketplace
tag                  Name: Gestion des tags               Version: 2.12.1     State: Installed / not activated               
	Install Method: Marketplace
glpiinventory        Name: GLPI Inventory                 Version: 1.4.0      State: Enabled                                 
	Install Method: Marketplace
oauthimap            Name: Oauth IMAP                     Version: 1.4.3      State: Enabled                                 
	Install Method: Marketplace
mreporting           Name: Plus de rapports               Version: 1.8.6      State: Enabled                                 
	Install Method: Marketplace
singlesignon         Name: Single Sign-on                 Version: 1.3.5      State: Enabled                                 
	Install Method: Marketplace

Anything else?

The relevant field in the Ticket part of the Ticket form

[Olfa17]

Same problem for me

[jsogamoso]

Buen día,

Estamos experimentando el mismo problema, al parecer con la ultima actualización del plugin no guarda las respuestas, el campo adicional se queda vacío, tanto en los tickets como en los problemas:

[ToFz80]

Hi
I have the same problem in tickets, i have a field where i write a phone number, i validate the ticket and when i return in the ticket the field is blank.
I had not the problem with older versions.
Thx for your help

GLPI 10.0.16

[stonebuzz]

Hi @OlinuxX, @ToFz80

Can you test this?
#892

Best regards

[boscorelly]

Hi @OlinuxX, @ToFz80

Can you test this? #892

Best regards

hi,

not working for me.

[OlinuxX]

Hi @OlinuxX, @ToFz80

Can you test this? #892

Best regards

Hi @stonebuzz

It's not working, sorry.

And happy new year btw!

[stonebuzz]

Hi @OlinuxX , @boscorelly

can you try this -> #893

[boscorelly]

Hi @OlinuxX , @boscorelly

can you try this -> #893

hi, this PR is working for me.

[Olfa17]

Hi @OlinuxX , @boscorelly
can you try this -> #893

hi, this PR is working for me.

Hello,

Did you just modify the code in container.class.php ? in the plugin fields folder ?
Did you restart the php service?

[OlinuxX]

Hi @OlinuxX , @boscorelly

can you try this -> #893

Hi
It works thanks

[OlinuxX]

Hi @OlinuxX , @boscorelly
can you try this -> #893

hi, this PR is working for me.

Hello,

Did you just modify the code in container.class.php ? in the plugin fields folder ? Did you restart the php service?

Just put the downloaded file in the inc folder of the fields plugin.
I did nothing else.

[Olfa17]

Hi @OlinuxX , @boscorelly
can you try this -> #893

hi, this PR is working for me.

Hello,
Did you just modify the code in container.class.php ? in the plugin fields folder ? Did you restart the php service?

Just put the downloaded file and put it in the inc folder of the fields plugin. I did nothing else.

Ok Thanks, i will try now

[Olfa17]

Hi @OlinuxX , @boscorelly
can you try this -> #893

hi, this PR is working for me.

Hello,
Did you just modify the code in container.class.php ? in the plugin fields folder ? Did you restart the php service?

Just put the downloaded file in the inc folder of the fields plugin. I did nothing else.

As mentioned in another ticket, I've downloaded the changelog.md and container.class.php files and replaced them in the Fields folder, but it doesn't work for me.

I have GLPI version 10.0.16, so maybe that's the problem.

[boscorelly]

Hi @OlinuxX , @boscorelly
can you try this -> #893

hi, this PR is working for me.

Hello,

Did you just modify the code in container.class.php ? in the plugin fields folder ? Did you restart the php service?

hi,

i replaced the whole file

[boscorelly]

Hi @OlinuxX , @boscorelly
can you try this -> #893

hi, this PR is working for me.

Hello,
Did you just modify the code in container.class.php ? in the plugin fields folder ? Did you restart the php service?

Just put the downloaded file in the inc folder of the fields plugin. I did nothing else.

I have GLPI version 10.0.16, so maybe that's the problem.

update to 10.0.17 as there is a critical CVE

[stonebuzz]

Can you try clearing GLPI's cache?

php bin/console cache:clear

[Olfa17]

Can you try clearing GLPI's cache?

php bin/console cache:clear

i have this error

[Olfa17]

Hi @OlinuxX , @boscorelly
can you try this -> #893

hi, this PR is working for me.

Hello,
Did you just modify the code in container.class.php ? in the plugin fields folder ? Did you restart the php service?

Just put the downloaded file in the inc folder of the fields plugin. I did nothing else.

I have GLPI version 10.0.16, so maybe that's the problem.

update to 10.0.17 as there is a critical CVE

I will try to update to 10.0.17 on my DEV server GLPI

[ToFz80]

Hi,
After correction its ok for me

Thx

[Olfa17]

Hi, After correction its ok for me

Thx

Hi,

Which version of GLPI do you have please ?

[trasher]

@Olfa17 we assume you run the latest GLPI release; any fix will be done for an old version. Also, 10.0.017 fixes some security issues among other bugs, you really should consider upgrading.

If you do not want to update your instance it's fine (that's up to you), but you'd better try fixes on a dev/preprod environment with latest GLPI.

[trasher]

Fixed by #893