Report images and files not appearing in windows

[kclem]

The Problem

Sometimes when you view a CRISPResso Report, some images do not load.

Or when you click on the accompanying data files you may get a 'Your file couldn't be accessed' error.

Troubleshooting

If you are trying to browse to this image: file://path/path/path/path/path/CRISPRessoPooled_on_experiment/CRISPResso_on_experiment_with_long_name/10d.Log2_nucleotide_frequency_around_sgRNA_CACCCCAGGTTCCCAAAGGT.pdf first browse to the parent folder file://path/path/path/path/path/CRISPRessoPooled_on_experiment/CRISPResso_on_experiment_with_long_name/. You should see a long listing of files.

Search in this folder for the file 10d.Log2_nucleotide_frequency_around_sgRNA_CACCCCAGGTTCCCAAAGGT.pdf. If the file exists, the problem may be that the file path is too long. This may frequently occur when viewing a CRISPRessoPooled analysis because CRISPResso output files are nested in deeper directories.

The Fix

To fix this, follow these instructions:

1. Search GPEDIT.MSC in the windows search box and then click on GPEDIT.MSC to open local group policy editor.

2. Now, Go to

Computer Configuration -> Administrative Templates -> System -> Filesystem

3. On the right side, double-click on Enable Win32 Long paths
4. Select Enabled
5. Restart