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Project Report Page is not loading #930

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kinnans opened this issue Nov 24, 2017 · 17 comments
Closed

Project Report Page is not loading #930

kinnans opened this issue Nov 24, 2017 · 17 comments

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@kinnans
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kinnans commented Nov 24, 2017

Showing Critical Error Meaasge.
project report page error messageerror
When login this message is showing
partkeepr login

PFA

@Drachenkaetzchen
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Probably your timeout is set too low, please increase the PHP configuration max_execution_time to a higher value

@kinnans
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kinnans commented Nov 24, 2017

how to increase that same

@Drachenkaetzchen
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In your php.ini file

@kinnans
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kinnans commented Nov 24, 2017

our part keepr version is 1.2 and syatem information is this
infod

@kinnans
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kinnans commented Nov 24, 2017

hi felicitus,
I am only a user and don't no so much about the system/server configuration. Can you tell things in simply.Is there any issues or bug in PartkeeprV1.3. Can we upgrade to that version for these kind of bug solving. have you see the login message picture. it having message of cron jobs not running.

@Drachenkaetzchen
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Well unfortunately my time does not permit to help with server configuration issues. You'd need to consult your server administrator to perform these configurations for you.

You can try to upgrade, there were some performance improvements in 1.3 but I can't guarantee that it will work.

@kinnans
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kinnans commented Nov 24, 2017

is there anything we need to change in our system information,now the execution time is 300

@Drachenkaetzchen
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As mentioned previously, you need to increase max_execution_time in your php.ini file. The location of the file depends on your distribution, so you should ask supporters of your specific distribution on how to change that value.

@kinnans
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kinnans commented Nov 24, 2017

up to which value we should have to increase

@Drachenkaetzchen
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For a start, I'd recommend to double the value.

@kinnans
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kinnans commented Nov 24, 2017

ok.For that cron job issue what is the solution

@Drachenkaetzchen
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Have you configured the cronjob? If so, how does the crontab line look?

@kinnans
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kinnans commented Nov 24, 2017

need to check the same

@kinnans
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kinnans commented Jan 9, 2018

@Drachenkaetzchen
We have changed the partkeepr version to V1.3. and Changed the execution time from 300 to 6000. But it facing the same critical error message.

untitled

@kinnans
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kinnans commented Jan 10, 2018

@Drachenkaetzchen @abrock @dunglas @henrikh @matthijskooijman
Can any one suggest solution for solving this.

@X3msnake
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Did you restart the server after changing the php.ini?

What are you using for server?

@Drachenkaetzchen
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I believe this issue is related to #914 which is solved. Version 1.4.0 is due today, please check after upgrade if the issue persists and re-open the issue if necessary.

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