Roadmap

Features August 8:

After hours

When the customer messages after operating hours

• The agent should be able to set operating hours
• The customer should see when the operating hours are
• The customer should be prompted to enter their email
• When the customer enters their email
• The customer and agent can continue the conversation over email

Integrations:

Webhook support for conversations Telegram Microsoft Teams

Misc improvements:

Conversations should reopen after being closed if a customer sends a follow up message