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Editor doesn't open --> Spinner spins for ages (for some documents only) #638

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melroy89 opened this issue Apr 23, 2016 · 4 comments
Open

Editor doesn't open --> Spinner spins for ages (for some documents only) #638

melroy89 opened this issue Apr 23, 2016 · 4 comments

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@melroy89
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melroy89 commented Apr 23, 2016 •
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Hi,

Steps to reproduce

  1. Open ownCloud
  2. Start the Documents App
  3. Open an advanced odt document in the build-in editor --> A odt document with some pictures, multiple heading levels, indexes (table of contents), hyper-links, footer & header sections.

Expected behaviour

I should see the editor.

Actual behaviour

The spinner keeps spinning, when I pressed the document....

loading_icon

Server configuration

Operating system:
Debian Jessie (8.4) 64-bit

Web server:
Nginx (1.6.2). I have gzip already disabled (gzip off;) on Nginx server config. As well as: gzip_vary off;. And the .htaccess file doesn't work under Nginx server.

Database:
MySQL (5.5.47)

PHP version:
php5-fpm (5.6.19)

ownCloud version:
ownCloud 9.0.2 (stable)

Documents App version:
v0.10 Although I would like to have the latest version (0.13.0, right?). But I don't know how this ownCloud app plugin systems works with regard to the versions....

Updated from an older ownCloud or fresh install:
Updated

Where did you install ownCloud from:
Using apt-get & sources.list:

/etc/apt/sources.list.d$ cat owncloud.list 
deb http://download.opensuse.org/repositories/isv:/ownCloud:/community/Debian_8.0/ /

Login as admin user into your ownCloud and access
http://example.com/index.php/settings/integrity/failed
paste the results here.
--> this URL doesn't execute.

List of activated apps:

  • activity (Official)
  • deleted files (Official)
  • file locking (Official)
  • first run wizard (Official)
  • mail template editor (Official)
  • pdf viewer (Official)
  • Pictures (Official)
  • Provisioning API (Official)
  • Share files (Official)
  • Text Editor (Official)
  • Versions (Official)
  • Video Viewer (Official)
  • Documents (Approved)

Nginx server configuration for ownCloud:

server {
    listen 80;
    server_name cloud.melroy.org;
    server_tokens off;
    return 301 https://$server_name$request_uri;
}

server {
    listen 443 ssl;
    server_name cloud.melroy.org;
    server_tokens off;

    ssl_certificate /etc/nginx/ssl/server.crt;
    ssl_certificate_key /etc/nginx/ssl/server.key;

    ssl_session_cache shared:SSL:10m;

    # Add headers to serve security related headers
    add_header Strict-Transport-Security "max-age=15768000; includeSubDomains; preload;";
    add_header X-Content-Type-Options nosniff;
    add_header X-Frame-Options "SAMEORIGIN";
    add_header X-XSS-Protection "1; mode=block";
    add_header X-Robots-Tag none;

    # Path to the root of your installation
    root /var/www/owncloud/;
    # set max upload size
    client_max_body_size 10G;
    # was 64 4K
    fastcgi_buffers 256 4K;
    fastcgi_buffer_size 8k;
    # --> Decrease cookie size instead?

    # Disable gzip to avoid the removal of the ETag header
    gzip off;
    gzip_vary off;

    # Uncomment if your server is build with the ngx_pagespeed module
    # This module is currently not supported.
    #pagespeed off;

    rewrite ^/caldav(.*)$ /remote.php/caldav$1 redirect;
    rewrite ^/carddav(.*)$ /remote.php/carddav$1 redirect;
    rewrite ^/webdav(.*)$ /remote.php/webdav$1 redirect;

    index index.php;
    error_page 403 /core/templates/403.php;
    error_page 404 /core/templates/404.php;

    location = /robots.txt {
        allow all;
        log_not_found off;
        access_log off;
    }

    location ~ ^/(?:\.htaccess|data|config|db_structure\.xml|README){
        deny all;
    }

    # Let's Encrypt Webroot plugin
        location ~/.well-known {
                allow all;
        }

    location / {
        # The following 2 rules are only needed with webfinger
        rewrite ^/.well-known/host-meta /public.php?service=host-meta last;
        rewrite ^/.well-known/host-meta.json /public.php?service=host-meta-json last;

        rewrite ^/.well-known/carddav /remote.php/carddav/ redirect;
        rewrite ^/.well-known/caldav /remote.php/caldav/ redirect;

        rewrite ^(/core/doc/[^\/]+/)$ $1/index.html;

        try_files $uri $uri/ /index.php;
    }

    location ~ \.php(?:$|/) {
        fastcgi_split_path_info ^(.+\.php)(/.+)$;
        include fastcgi_params;
        fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
        fastcgi_param PATH_INFO $fastcgi_path_info;
        fastcgi_param HTTPS on;
        fastcgi_param modHeadersAvailable true; #Avoid sending the security headers twice
        fastcgi_pass php-handler;
        fastcgi_intercept_errors on;
    }

    # Adding the cache control header for js and css files
    # Make sure it is BELOW the location ~ \.php(?:$|/) { block
    location ~* \.(?:css|js)$ {
        add_header Cache-Control "public, max-age=7200";
        # Add headers to serve security related headers
        add_header Strict-Transport-Security "max-age=15768000; includeSubDomains; preload;";
        add_header X-Content-Type-Options nosniff;
        add_header X-Frame-Options "SAMEORIGIN";
        add_header X-XSS-Protection "1; mode=block";
        add_header X-Robots-Tag none;
        # Optional: Don't log access to assets
        access_log off;
    }

    # Optional: Don't log access to other assets
    location ~* \.(?:jpg|jpeg|gif|bmp|ico|png|swf)$ {
       access_log off;
    }

    location = /data/htaccesstest.txt {
        allow all;
        log_not_found off;
        access_log off;
    }
}

The content of config/config.php:

$CONFIG = array (
  'instanceid' => 'xxxx',
  'passwordsalt' => 'xxx',
  'secret' => 'xxxxxxxxx',
  'trusted_domains' => 
  array (
    0 => 'cloud.melroy.org',
  ),
  'datadirectory' => '/media/data/owncloud',
  '3rdpartyroot' => '/var/www/owncloud/',
  'overwrite.cli.url' => 'https://cloud.melroy.org/',
  'dbtype' => 'mysql',
  'filelocking.enabled' => 'true',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'redis' => 
  array (
    'host' => 'localhost',
    'port' => 6379,
    'timeout' => 0,
  ),
  'memcached_servers' => 
  array (
    0 => 
    array (
      0 => 'localhost',
      1 => 11211,
    ),
  ),
  'version' => '8.1.6.2',
  'dbname' => 'owncloud',
  'dbhost' => 'localhost',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'owncloud',
  'dbpassword' => 'xxxxxxxx',
  'installed' => true,
  'mail_from_address' => 'server',
  'mail_smtpmode' => 'php',
  'mail_domain' => 'melroy.org',
  'theme' => '',
  'maintenance' => false,
  'loglevel' => 0,
);

Are you using external storage:
Not external, but an other internal storage location on the machine:
/media/data/owncloud

Are you using encryption:
no server-side encryption from ownCloud. Only TLS via Nginx.

Are you using an external user-backend:
No

Client configuration

Browser:
Firefox 45.0

Operating system:
Linux Mint 17.3 (64bit)

Logs

Web server error log

Nginx log (only output of access.log, error.log keeps empty):

95.96.217.27 - - [23/Apr/2016:18:01:55 +0200] "GET /index.php/apps/documents/ HTTP/1.1" 200 13159 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:45.0) Gecko/20100101 Firefox/45.0"
95.96.217.27 - - [23/Apr/2016:18:01:56 +0200] "GET /index.php/core/js/oc.js?v=78ee7b5d0904d713ed9305cf20e826de HTTP/1.1" 200 1891 "https://cloud.melroy.org/index.php/apps/documents/" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:45.0) Gecko/20100101 Firefox/45.0"
95.96.217.27 - - [23/Apr/2016:18:01:56 +0200] "GET /cron.php HTTP/1.1" 200 20 "https://cloud.melroy.org/index.php/apps/documents/" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:45.0) Gecko/20100101 Firefox/45.0"
95.96.217.27 - - [23/Apr/2016:18:01:56 +0200] "GET /index.php/avatar/melroy/128?requesttoken=btEbM10RJ4sIbpLT3Mae6VcfIAOzwM HTTP/1.1" 200 46 "https://cloud.melroy.org/index.php/apps/documents/" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:45.0) Gecko/20100101 Firefox/45.0"
95.96.217.27 - - [23/Apr/2016:18:01:57 +0200] "GET /index.php/apps/documents/ajax/documents/list HTTP/1.1" 200 2565 "https://cloud.melroy.org/index.php/apps/documents/" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:45.0) Gecko/20100101 Firefox/45.0"
95.96.217.27 - - [23/Apr/2016:18:01:58 +0200] "POST /index.php/apps/documents/ajax/session/joinasuser/20721 HTTP/1.1" 200 293 "https://cloud.melroy.org/index.php/apps/documents/" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:45.0) Gecko/20100101 Firefox/45.0"
95.96.217.27 - - [23/Apr/2016:18:01:59 +0200] "GET /index.php/apps/documents/ajax/genesis/qotiuxy7jx5a1cia17jhzflolpp7hn?requesttoken=btEbM10RJ4sIbpLT3Mae6VcfIAOzwM HTTP/1.1" 200 568261 "https://cloud.melroy.org/index.php/apps/documents/" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:45.0) Gecko/20100101 Firefox/45.0"
127.0.0.1 - - [23/Apr/2016:18:02:01 +0200] "GET /server-status?auto HTTP/1.1" 301 178 "-" "libwww-perl/6.08"

ownCloud log (data/owncloud.log)

{"reqId":"j1+Hqp862PxosTmNV6fs","remoteAddr":"95.96.217.27","app":"files_locking","message":"INFO: Read lock requested for \/media\/data\/owncloud\/melroy\/files\/Documents\/Onderneming\/xxxxxxx.odt","level":0,"time":"2016-04-23T15:43:11+00:00","method":"POST","url":"\/index.php\/apps\/documents\/ajax\/session\/joinasuser\/20721"}
{"reqId":"j1+Hqp862PxosTmNV6fs","remoteAddr":"95.96.217.27","app":"files_locking","message":"PASS: Acquired read lock for \/media\/data\/owncloud\/melroy\/files\/Documents\/Onderneming\/xxxxxxx.odt","level":0,"time":"2016-04-23T15:43:11+00:00","method":"POST","url":"\/index.php\/apps\/documents\/ajax\/session\/joinasuser\/20721"}
{"reqId":"j1+Hqp862PxosTmNV6fs","remoteAddr":"95.96.217.27","app":"files_locking","message":"INFO: Incrementing lock type 1 count for \/media\/data\/owncloud\/melroy\/files\/Documents\/Onderneming\/xxxxxxx.odt","level":0,"time":"2016-04-23T15:43:11+00:00","method":"POST","url":"\/index.php\/apps\/documents\/ajax\/session\/joinasuser\/20721"}
{"reqId":"j1+Hqp862PxosTmNV6fs","remoteAddr":"95.96.217.27","app":"files_locking","message":"INFO: Incrementing lock type 1 count for \/media\/data\/owncloud\/melroy\/files\/Documents\/Onderneming\/xxxxxxx.odt","level":0,"time":"2016-04-23T15:43:11+00:00","method":"POST","url":"\/index.php\/apps\/documents\/ajax\/session\/joinasuser\/20721"}
{"reqId":"qt2kbikKaLMZhipaaghW","remoteAddr":"95.96.217.27","app":"files_locking","message":"INFO: Read lock requested for \/media\/data\/owncloud\/melroy\/documents\/6167997c81d0fa4a5d37f639861314d5ca314f02.odt","level":0,"time":"2016-04-23T15:43:12+00:00","method":"GET","url":"\/index.php\/apps\/documents\/ajax\/genesis\/qotiuxy7jx5a1cia17jhzflolpp7hn?requesttoken=btEbM10RJ4sIbpLT3Mae6VcfIAOzwM"}
{"reqId":"qt2kbikKaLMZhipaaghW","remoteAddr":"95.96.217.27","app":"files_locking","message":"PASS: Acquired read lock for \/media\/data\/owncloud\/melroy\/documents\/6167997c81d0fa4a5d37f639861314d5ca314f02.odt","level":0,"time":"2016-04-23T15:43:12+00:00","method":"GET","url":"\/index.php\/apps\/documents\/ajax\/genesis\/qotiuxy7jx5a1cia17jhzflolpp7hn?requesttoken=btEbM10RJ4sIbpLT3Mae6VcfIAOzwM"}
{"reqId":"qt2kbikKaLMZhipaaghW","remoteAddr":"95.96.217.27","app":"files_locking","message":"INFO: Incrementing lock type 1 count for \/media\/data\/owncloud\/melroy\/documents\/6167997c81d0fa4a5d37f639861314d5ca314f02.odt","level":0,"time":"2016-04-23T15:43:12+00:00","method":"GET","url":"\/index.php\/apps\/documents\/ajax\/genesis\/qotiuxy7jx5a1cia17jhzflolpp7hn?requesttoken=btEbM10RJ4sIbpLT3Mae6VcfIAOzwM"}
{"reqId":"qt2kbikKaLMZhipaaghW","remoteAddr":"95.96.217.27","app":"files_locking","message":"INFO: Incrementing lock type 1 count for \/media\/data\/owncloud\/melroy\/documents\/6167997c81d0fa4a5d37f639861314d5ca314f02.odt","level":0,"time":"2016-04-23T15:43:12+00:00","method":"GET","url":"\/index.php\/apps\/documents\/ajax\/genesis\/qotiuxy7jx5a1cia17jhzflolpp7hn?requesttoken=btEbM10RJ4sIbpLT3Mae6VcfIAOzwM"}

Browser log

Javascript log from Firefox:

Content Security Policy: Directive 'frame-src' has been deprecated. Please use directive 'child-src' instead. <unknown>
Using //@ to indicate sourceMappingURL pragmas is deprecated. Use //# instead jquery.min.js:1:0
Content Security Policy: The page's settings blocked the loading of a resource at self ("script-src https://cloud.melroy.org 'unsafe-eval'"). documents
Use of getPreventDefault() is deprecated.  Use defaultPrevented instead. jquery.min.js:5:17117
Content Security Policy: The page's settings blocked the loading of a resource at self ("script-src https://cloud.melroy.org 'unsafe-eval'"). documents:1:0
Use of getAttributeNode() is deprecated. Use getAttribute() instead. jquery.min.js:156:64
TypeError: listStyles[styleName] is undefined
applyContentBasedStyles()
 jquery.min.js:8259
ListStyleToCss/this.applyListStyles()
 jquery.min.js:8283
handleStyles()
 jquery.min.js:9140
callback()
 jquery.min.js:9613
refreshOdf()
 jquery.min.js:9623
load/odfcontainer<()
 jquery.min.js:9657
setState()
 jquery.min.js:6768
loadNextComponent()
 jquery.min.js:6941
loadNextComponent/<()
 jquery.min.js:6937
loadAsDOM/<()
 jquery.min.js:4878
loadAsString/<()
 jquery.min.js:4831
handleEntryData()
 jquery.min.js:4704
load/<()
 jquery.min.js:4719
read()
 jquery.min.js:4648
load()
 jquery.min.js:4715
load()
 jquery.min.js:4819
loadAsString()
 jquery.min.js:4826
loadAsDOM()
 jquery.min.js:4872
loadNextComponent()
 jquery.min.js:6920
loadNextComponent/<()
 jquery.min.js:6937
loadAsDOM/<()
 jquery.min.js:4878
loadAsString/<()
 jquery.min.js:4831
handleEntryData()
 jquery.min.js:4704
load/<()
 jquery.min.js:4719
read()
 jquery.min.js:4648
load()
 jquery.min.js:4715
load()
 jquery.min.js:4819
loadAsString()
 jquery.min.js:4826
loadAsDOM()
 jquery.min.js:4872
loadNextComponent()
 jquery.min.js:6920
loadNextComponent/<()
 jquery.min.js:6937
loadAsDOM/<()
 jquery.min.js:4878
loadAsString/<()
 jquery.min.js:4831
handleEntryData()
 jquery.min.js:4704
load/<()
 jquery.min.js:4719
read()
 jquery.min.js:4648
load()
 jquery.min.js:4715
load()
 jquery.min.js:4819
loadAsString()
 jquery.min.js:4826
loadAsDOM()
 jquery.min.js:4872
loadNextComponent()
 jquery.min.js:6920
loadNextComponent/<()
 jquery.min.js:6937
loadAsDOM/<()
 jquery.min.js:4878
loadAsString/<()
 jquery.min.js:4831
handleEntryData()
 jquery.min.js:4704
load/<()
 jquery.min.js:4719
read()
 jquery.min.js:4648
load()
 jquery.min.js:4715
load()
 jquery.min.js:4819
loadAsString()
 jquery.min.js:4826
loadAsDOM()
 jquery.min.js:4872
loadNextComponent()
 jquery.min.js:6920
loadNextComponent/<()
 jquery.min.js:6937
loadAsDOM/<()
 jquery.min.js:4878
loadAsString/<()
 jquery.min.js:4831
handleEntryData()
 jquery.min.js:4704
load/<()
 jquery.min.js:4719
read()
 jquery.min.js:4648
load()
 jquery.min.js:4715
load()
 jquery.min.js:4819
loadAsString()
 jquery.min.js:4826
loadAsDOM()
 jquery.min.js:4872
loadNextComponent()
 jquery.min.js:6920
loadComponents()
 jquery.min.js:6946
OdfContainer/zip<()
 jquery.min.js:7216
handleCentralDirectory()
 jquery.min.js:4766
handleCentralDirectoryEnd/<()
 jquery.min.js:4802
read()
 jquery.min.js:4648
handleCentralDirectoryEnd()
 jquery.min.js:4798
Zip/</<()
 jquery.min.js:5028
read()
 jquery.min.js:4648
Zip/<()
 jquery.min.js:5024
handleResult()
 jquery.min.js:338
 jquery.min.js:8259:11

Network graph from Firefox:
network_log

Thanks!

Kind regards,
Melroy van den Berg
@melroy89
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melroy89 commented May 3, 2016

I also get:

ASSERTION FAILED:
editorSession should exist here.

When I close the app.

@HLFH
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HLFH commented May 5, 2016

Same issue...

@melroy89
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melroy89 commented Jun 3, 2016

No labels and no milestone?

@kidandcat
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#622 Duplicate

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@melroy89 @HLFH @kidandcat