From 4555fa1653c17029419b1c3893140cd76e604733 Mon Sep 17 00:00:00 2001 From: Brian Lin Date: Wed, 28 Aug 2024 16:17:51 -0500 Subject: [PATCH] Add explicit instructions for verifying CO petition requests --- docs/operations/comanage-sop.md | 10 ++++------ 1 file changed, 4 insertions(+), 6 deletions(-) diff --git a/docs/operations/comanage-sop.md b/docs/operations/comanage-sop.md index 75f4cc4dd..5d6bb320f 100644 --- a/docs/operations/comanage-sop.md +++ b/docs/operations/comanage-sop.md @@ -38,12 +38,10 @@ Follow the instructions below to approve a contact registration. 1. Review the request: - 1. Verify that the request is legitimate by doing at least one of the following: - - - Find associated support tickets by searching for their email address in Freshdesk - - Ask someone affiliated with the site, collaboration, or the sponsor of a project to verify the registrant's - affiliation. - - Ask if other staff have been in contact with them via the `#staff` Slack channel + 1. Verify that the request is legitimate by asking someone affiliated with the site, collaboration, or the sponsor + of a project to verify the registrant's affiliation. + In the case of the OSPool, this should be the OSG Campus Coordinator + (try searching Freshdesk for the requester's email address and look for a private note with approval). 1. Verify that the registrant has submitted their request using the correct form, e.g. OSPool users should not have submitted a request to register as a Topology contact.