There are two steps to successfully create your DWP account.
Step 1: Create your account with your work email.
A one time token will be sent to your work email.
Step 2: Check your email and enter the token.
You will then need to enter a new password. The password has to be minimum 12 alphanumeric, with at least 1 upper case, 1 lower case, 1 numeral, and 1 with special character (e.g. *!?#).
First, go to your Junk Email folder in your Outlook to see if it landed there.
If it's not there, go back to the Create Account view and enter your work email to receive the one time token again.
First, please go back to the Create Account view and try to enter your work email again. Sometimes, it might have been due to accidental taps on other characters.
If it still fails, please contact your agency's IT helpdesk team.
First, please go to Sign In view to try to sign in. Tap on "Forgot Password" if you have forgotten it.
If you are sure that you have never created an account before, please go back to the Create Account view and try to enter your work email again. Sometimes, it might have been due to accidental taps on other characters.
If it still fails, please contact your agency's IT helpdesk team.
Unfortunately, no.
The accounts are not linked for now. However, we are in works to allow access to transport claims and leave application on DWP Mobile. This means that you will eventually just need to interface with only one app.
We seek your patience and support!
First, please ensure that you have typed in your work email and password correctly. Sometimes, it might have been due to accidental taps on other characters.
If it still fails, please contact your agency's IT helpdesk team.
First, please go back to the Sign In view and try to enter your work email and password again. Sometimes, it might have been due to accidental taps on other characters.
If it still fails, please contact your agency's IT helpdesk team.
Go to Sign In view and tap on "Forgot Password".
You will be required to complete two steps to set a new password.
Step 1: Enter your work email.
A one time token will be sent to your work email.
Step 2: Check your email and enter the token.
You will then need to enter a new password. The password has to be minimum 12 alphanumeric, with at least 1 upper case, 1 lower case, 1 numeral, and 1 with special character (e.g. !?#). Old password cannot be used as per our password policy.
On the Home view, go to Settings to change password.
You will be required to enter both your old password and your new password.
You will then need to enter a new password. The password has to be minimum 12 alphanumeric, with at least 1 upper case, 1 lower case, 1 numeral, and 1 with special character (e.g. !?#). Old password cannot be used as per our password policy.
Please ensure that you have your SOE email work station with you with access to your SOE email account. After which, proceed to reset your password, the system will send a 6 digit token to your SOE email.
At this point, do not kill your mobile app else you wont be able to continue with the Reset Password process. Then, key in the 6 digit token to the first field and subsequently your new password. Old password cannot be used as per our password policy.
The app locked me out for 10 minutes, and I keep getting "login after 10 minutes later" message, what can I do?
You may have entered the wrong password multiple times. Please wait after 10 minutes and try again. If you forget your password, proceed to reset your password.
Please ensure that you have your SOE email work station with you with access to your SOE email account.
Go to Sign In view and tap on "Forgot Password".
Step 1: Enter your work email.
A one time token will be sent to your work email.
Step 2: Check your email and enter the token.
You will then need to enter a new password. The password has to be minimum 12 alphanumeric, with at least 1 upper case, 1 lower case, 1 numeral, and 1 with special character (e.g. *!?#). Old password cannot be used as per our password policy.