-
-
Notifications
You must be signed in to change notification settings - Fork 85
Troubleshooting Guide
Having issues now, are we? Well, you came to the right page! This page will guide you through the steps needed to be taken seriously by any user of this plugin! Let's get started.
You can't use this with an Nvidia GPU or a Intel CPU alone. You need to have a supported device in your system and have the latest AMD driver installed. If your hardware is in the following page, it is supported: Hardware Support
Many issues can be fixed by simply upgrading to the latest version:
- Visual Studio 2015 Redistributables
- AMD Driver Updates (Solution for non-discrete GPUs)
- OBS Studio Download
- Plugin Updates
And yes, it is okay to install plugin updates over the normal obs install. Just make sure to remove the plugin first before installing a new OBS version or you might end up without the plugin!
Often people have asked things many times before you, or encountered the same issue. These cases are documented in the FAQ!
Read the FAQ
If you are using the Encoder called [Advanced], you will not receive support unless it's a crash or a bug. Nobody will hold your hand for that interface - it is for people who need to touch all options after all, so you kinda brought this on yourself.
Someone else might have already encountered the same issue as you and had it answered. That usually ends up in the FAQ but there are some Issues that are too specific for that.
View all Issues in the Issue Tracker
A lot of issues stem from incorrect configurations, so make sure that it doesn't break the guidelines shown on the Configuration page.
So you actually made it down here, either by skipping all of the above (like many people before you) or by actually having an issue that isn't yet fixed by one of the above. And here I thought I could get away with less work.
Ah well, here is what I'll need from you:
- Full System Specifications (Motherboard, CPU, GPU, RAM, HDD, etc.) (You can generate this with the free Speccy tool)
- Currently Installed OBS Version
- Currently Installed Plugin Version
- Currently installed AMD Driver (if beta/preview version, include full download name)
- Log Files for each Video included in the Issue with Debug Tracing active
- Full Description of the Issue
If you do include Videos, make sure it is the raw file uploaded to MediaFire, Mega or another free hoster. YouTube, Twitch, HitBox and similar VoDs are usually recompressed and remuxed, so they do not reflect the original output by the plugin.
Once you have all of that, click this link and start writing your Description, include links to the log and recording and don't forget your full system specifications.
Copyright (c) 2016 Michael Fabian Dirks
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.