From fd551bc8303503a0b13f10685ff0b81217d3bdb2 Mon Sep 17 00:00:00 2001 From: Jon Cahill-Torre Date: Thu, 14 Dec 2023 17:57:05 +0000 Subject: [PATCH 1/5] doc: support draft --- site/content/support.md | 41 +++++++++++++++++++++++++++++++++++++++++ 1 file changed, 41 insertions(+) create mode 100644 site/content/support.md diff --git a/site/content/support.md b/site/content/support.md new file mode 100644 index 0000000000..a6d371efaa --- /dev/null +++ b/site/content/support.md @@ -0,0 +1,41 @@ +--- +title: "Where to Go for Support" +draft: false +weight: 1100 +toc: true +tags: [ "docs" ] +docs: "DOCS-OOO" +--- + +## Support Policy + +NGINX Gateway Fabric adheres to the support policy detailed at [nginx.com/support](https://nginx.com/support). + +## Commercial Support +For paid customers of NGINX Gateway Fabric, commercial support is available by opening a support case at the [MyF5](https://my.f5.com/) portal. + +Generate a Support Package +To generate a support package, run the following command: + + - (TBD) + +## Community Support + +For NGINX Gateway Fabric support or issues not addressed by documentation, you can reach out using the following two options: + +- Create an issue using the [Issues tab in the NGINX Gateway Fabric GitHub repo](https://github.com/nginxinc/nginx-gateway-fabric/issues). + + We use issues for bug reports and to discuss new features. Creating issues is good, creating good issues is even better. Filing meaningful bug reports with lots of information in them helps us figure out what to fix when and how it impacts our users. We like bugs because it means people are using our code, and we like fixing them even more. + + All issues should follow these guidelines: + + -Describe the problem. Include version of Kubernetes, NGINX Gateway Fabric version, and what Kubernetes platform. + -Include detailed information about how to recreate the issue. + -Include relevant configurations, error messages, and logs. + -Sanitize the data. For example, be mindful of IPs, ports, application names, and URLs. + +- Join the [NGINX Community Slack](https://community.nginx.org/joinslack) + + NGINX Community Slack is a place where you can give and receive help with NGINX Gateway Fabric questions and issues, share useful advice, get pointers to additional information, and even find info on related projects. You can keep up to date with the latest announcements and change logs. + + We also actively monitor the #feedback channel where you can share your thoughts NGINX Gateway Fabric, give feedback about your experience using NGINX products, or share whatever else you think is important for us to know. From f4fd503781600195ec233de2287348c8a3ea17ba Mon Sep 17 00:00:00 2001 From: Jon Cahill-Torre Date: Thu, 14 Dec 2023 18:04:34 +0000 Subject: [PATCH 2/5] fix: lint --- site/content/support.md | 3 ++- 1 file changed, 2 insertions(+), 1 deletion(-) diff --git a/site/content/support.md b/site/content/support.md index a6d371efaa..feb4c08979 100644 --- a/site/content/support.md +++ b/site/content/support.md @@ -12,12 +12,13 @@ docs: "DOCS-OOO" NGINX Gateway Fabric adheres to the support policy detailed at [nginx.com/support](https://nginx.com/support). ## Commercial Support + For paid customers of NGINX Gateway Fabric, commercial support is available by opening a support case at the [MyF5](https://my.f5.com/) portal. Generate a Support Package To generate a support package, run the following command: - - (TBD) +- (TBD) ## Community Support From 227ae7c4e851cbb52363efdcb10267b9c1534af5 Mon Sep 17 00:00:00 2001 From: Jon Torre <78599298+Jcahilltorre@users.noreply.github.com> Date: Mon, 8 Jan 2024 13:48:06 +0000 Subject: [PATCH 3/5] Update site/content/support.md Co-authored-by: Alan Dooley --- site/content/support.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/site/content/support.md b/site/content/support.md index feb4c08979..50233d1f88 100644 --- a/site/content/support.md +++ b/site/content/support.md @@ -1,5 +1,5 @@ --- -title: "Where to Go for Support" +title: "Support" draft: false weight: 1100 toc: true From 111f3d7d43b5a2d41e5a3bd7a3890963757b2c3e Mon Sep 17 00:00:00 2001 From: Jon Cahill-Torre Date: Mon, 8 Jan 2024 17:51:25 +0000 Subject: [PATCH 4/5] feat: incorporate feedback --- site/content/support.md | 32 ++++---------------------------- 1 file changed, 4 insertions(+), 28 deletions(-) diff --git a/site/content/support.md b/site/content/support.md index 50233d1f88..ecffc870ba 100644 --- a/site/content/support.md +++ b/site/content/support.md @@ -7,36 +7,12 @@ tags: [ "docs" ] docs: "DOCS-OOO" --- -## Support Policy - NGINX Gateway Fabric adheres to the support policy detailed at [nginx.com/support](https://nginx.com/support). -## Commercial Support - -For paid customers of NGINX Gateway Fabric, commercial support is available by opening a support case at the [MyF5](https://my.f5.com/) portal. - -Generate a Support Package -To generate a support package, run the following command: - -- (TBD) - -## Community Support - -For NGINX Gateway Fabric support or issues not addressed by documentation, you can reach out using the following two options: - -- Create an issue using the [Issues tab in the NGINX Gateway Fabric GitHub repo](https://github.com/nginxinc/nginx-gateway-fabric/issues). - - We use issues for bug reports and to discuss new features. Creating issues is good, creating good issues is even better. Filing meaningful bug reports with lots of information in them helps us figure out what to fix when and how it impacts our users. We like bugs because it means people are using our code, and we like fixing them even more. - - All issues should follow these guidelines: - - -Describe the problem. Include version of Kubernetes, NGINX Gateway Fabric version, and what Kubernetes platform. - -Include detailed information about how to recreate the issue. - -Include relevant configurations, error messages, and logs. - -Sanitize the data. For example, be mindful of IPs, ports, application names, and URLs. +**Support Channels:** -- Join the [NGINX Community Slack](https://community.nginx.org/joinslack) +- If you experience issues with NGINX Gateway Fabric, please [open an issue](https://github.com/nginxinc/nginx-gateway-fabric/issues/new?assignees=&labels=&projects=&template=bug_report.md&title=) in GitHub. - NGINX Community Slack is a place where you can give and receive help with NGINX Gateway Fabric questions and issues, share useful advice, get pointers to additional information, and even find info on related projects. You can keep up to date with the latest announcements and change logs. +- If you have any suggestions or enhancement requests, please [open an idea](https://github.com/nginxinc/nginx-gateway-fabric/discussions/categories/ideas) on GitHub discussions. - We also actively monitor the #feedback channel where you can share your thoughts NGINX Gateway Fabric, give feedback about your experience using NGINX products, or share whatever else you think is important for us to know. +- You can contact us directly sending an email to [kubernetes@nginx.com](mailto:kubernetes@nginx.com) or on the [NGINX Community Slack](https://nginxcommunity.slack.com/channels/nginx-gateway-fabric), in the #nginx-gateway-fabric channel. From 368e4c9105a07d40ad05047660f418c7acc332fd Mon Sep 17 00:00:00 2001 From: Jon Torre <78599298+Jcahilltorre@users.noreply.github.com> Date: Wed, 10 Jan 2024 16:45:00 +0000 Subject: [PATCH 5/5] Update site/content/support.md --- site/content/support.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/site/content/support.md b/site/content/support.md index ecffc870ba..e2e37a03f9 100644 --- a/site/content/support.md +++ b/site/content/support.md @@ -15,4 +15,4 @@ NGINX Gateway Fabric adheres to the support policy detailed at [nginx.com/suppor - If you have any suggestions or enhancement requests, please [open an idea](https://github.com/nginxinc/nginx-gateway-fabric/discussions/categories/ideas) on GitHub discussions. -- You can contact us directly sending an email to [kubernetes@nginx.com](mailto:kubernetes@nginx.com) or on the [NGINX Community Slack](https://nginxcommunity.slack.com/channels/nginx-gateway-fabric), in the #nginx-gateway-fabric channel. +- You can contact us directly, by sending an email to [kubernetes@nginx.com](mailto:kubernetes@nginx.com) or on the [NGINX Community Slack](https://nginxcommunity.slack.com/channels/nginx-gateway-fabric), in the #nginx-gateway-fabric channel.