HTTP ERROR 500

[Ammar7347]

Hi,

Everything was working fine until I started updating the nextcloud apps. This has never happened to me before. I was updating an official nextcloud app(I don't remember the name) and then everything just froze with "updating" and then page suddenly page refreshed automatically and I got an error. Now the thing is that there is no way to fix the problem as I can't even log into my account. You can go the URL and it will ask for the user and password as usual but when you enter the credentials, it will give you the same error. I can't reset my password as well because when I receive the password reset email and I click on the link, I get the same error. I tried updating the nextcloud server with occ but it's saying that nextcloud is already at the latest version. So is there any way to fix this error?

Steps to reproduce

1. Login

Expected behaviour

You should be logged in to the admin panel

Actual behaviour

You will be greeted with a HTTP ERROR 500

Server configuration

Operating system: Debian 8

Web server: NGINX

Database: MySQL

PHP version: 5

Nextcloud version: 13.0.2.1

Updated from an older Nextcloud/ownCloud or fresh install: Updated

List of activated apps:
I don't remember all the apps but there were quite a few activated apps

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder

Enabled:

• activity: 2.6.1
• admin_audit: 1.3.0
• admin_notifications: 1.0.1
• announcementcenter: 3.2.1
• apporder: 0.4.1
• audioplayer: 2.3.0
• bookmarks: 0.11.0
• bruteforcesettings: 1.0.3
• calendar: 1.6.1
• camerarawpreviews: 0.5.3
• circles: 0.13.6
• cms_pico: 0.9.7
• comments: 1.3.0
• dashboard: 4.0.6
• dav: 1.4.6
• dicomviewer: 0.0.6
• end_to_end_encryption: 1.0.5
• external: 3.0.2
• federatedfilesharing: 1.3.1
• federation: 1.3.0
• files: 1.8.0
• files_antivirus: 1.2.0
• files_downloadactivity: 1.2.0
• files_frommail: 0.1.0
• files_fulltextsearch: 0.7.2
• files_markdown: 2.0.4
• files_opds: 0.8.8
• files_pdfviewer: 1.2.1
• files_reader: 1.2.3
• files_retention: 1.2.0
• files_sharing: 1.5.0
• files_texteditor: 2.5.1
• files_trashbin: 1.3.0
• files_versions: 1.6.0
• files_videoplayer: 1.2.0
• firstrunwizard: 2.2.1
• flowupload: 0.0.7
• fulltextsearch: 0.6.1
• fulltextsearch_elasticsearch: 0.7.2
• gallery: 18.0.0
• groupfolders: 1.2.0
• impersonate: 1.0.4
• logreader: 2.0.0
• lookup_server_connector: 1.1.0
• lsd: 1.0.0
• mail: 0.7.10
• metadata: 0.6.0
• mood: 0.3.3
• music: 0.5.6
• nextcloud_announcements: 1.2.0
• notes: 2.3.2
• notifications: 2.1.2
• oauth2: 1.1.0
• ojsxc: 3.3.2
• onlyoffice: 1.3.0
• passman: 2.1.4
• password_policy: 1.3.0
• polls: 0.8.1
• provisioning_api: 1.3.0
• quicknotes: 0.1.3
• quota_warning: 1.2.0
• radio: 0.6.1
• rainloop: 5.0.6
• ransomware_protection: 1.1.0
• serverinfo: 1.3.0
• sharebymail: 1.3.0
• sociallogin: 1.5.2
• socialsharing_diaspora: 1.0.2
• socialsharing_email: 1.0.3
• socialsharing_facebook: 1.0.2
• socialsharing_googleplus: 1.0.2
• socialsharing_twitter: 1.0.2
• spreed: 3.2.0
• spreedme: 0.3.11
• survey_client: 1.1.0
• systemtags: 1.3.0
• tasks: 0.9.6
• theming: 1.4.1
• twofactor_backupcodes: 1.2.3
• twofactor_totp: 1.4.1
• twofactor_u2f: 1.5.1
• twofactor_yubikey: 0.3.0
• unsplash: 1.1.1
• updatenotification: 1.3.0
• user_usage_report: 1.0.1
• workflowengine: 1.3.0
  Disabled:
• encryption
• files_external
• user_external
• user_ldap

If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "cloud.thenoobstribe.ga"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "overwrite.cli.url": "https:\/\/cloud.thenoobstribe.ga",
        "dbtype": "mysql",
        "version": "13.0.2.1",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "maintenance": false,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_smtpauthtype": "LOGIN",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpsecure": "tls",
        "theme": "",
        "loglevel": 2
    }
}



With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder


  [Symfony\Component\Console\Exception\CommandNotFoundException]
  There are no commands defined in the "ldap" namespace.

### Client configuration
**Browser:** Google Chrome, Firefox and Edge

**Operating system:** Windows 10

[MorrisJobke]

PHP version: 5

With PHP version 7.0+ updating apps cannot break the server anymore that hard, because it allows more checking.

Please check out the nextcloud log, apache error log and maybe the php-fpm log (if you use php-fpm)