Unable to change forgotten password

[olegkrutov]

Steps to reproduce

1. Press "forgot password" in login screen
2. Receive link via email and enter new password in password change window
3. Press password change button

Expected behaviour

Password should be changed

Actual behaviour

Nothing happens
On PC -- Firefox, on android device -- system browser (Android Webview-based).

Server configuration detail

Operating system: Linux 4.4.0-111-generic #134~14.04.1-Ubuntu SMP Mon Jan 15 15:39:56 UTC 2018 x86_64

Webserver: Apache/2.4.10 (Ubuntu) (apache2handler)

Database: mysql 10.1.30

PHP version: 7.0.27-1+ubuntu14.04.1+deb.sury.org+1
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, apache2handler, mysqlnd, PDO, xml, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, iconv, igbinary, imap, intl, json, exif, mcrypt, mysqli, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, readline, redis, shmop, SimpleXML, sockets, sqlite3, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xmlreader, xmlwriter, xsl, zip, Zend OPcache

Nextcloud version: 13.0.0 - 13.0.0.14

Updated from an older Nextcloud/ownCloud or fresh install: updated

Where did you install Nextcloud from: unknown

Signing status

Array

List of activated apps

Enabled:
 - activity: 2.6.1
 - bookmarks: 0.10.1
 - calendar: 1.6.0
 - comments: 1.3.0
 - contacts: 2.1.0
 - dav: 1.4.6
 - encryption: 2.0.0
 - federatedfilesharing: 1.3.1
 - federation: 1.3.0
 - files: 1.8.0
 - files_pdfviewer: 1.2.0
 - files_sharing: 1.5.0
 - files_texteditor: 2.5.1
 - files_trashbin: 1.3.0
 - files_versions: 1.6.0
 - files_videoplayer: 1.2.0
 - firstrunwizard: 2.2.1
 - gallery: 18.0.0
 - issuetemplate: 0.3.0
 - logreader: 2.0.0
 - lookup_server_connector: 1.1.0
 - nextcloud_announcements: 1.2.0
 - notes: 2.3.2
 - notifications: 2.1.2
 - oauth2: 1.1.0
 - password_policy: 1.3.0
 - provisioning_api: 1.3.0
 - serverinfo: 1.3.0
 - sharebymail: 1.3.0
 - spreed: 3.0.1
 - survey_client: 1.1.0
 - systemtags: 1.3.0
 - theming: 1.4.1
 - twofactor_backupcodes: 1.2.3
 - updatenotification: 1.3.0
 - workflowengine: 1.3.0
Disabled:
 - admin_audit
 - files_external
 - previewgenerator
 - user_external
 - user_ldap

Configuration (config/config.php)

{
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "def-pos.ru",
        "www.def-pos.ru"
    ],
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "overwrite.cli.url": "http:\/\/def-pos.ru\/owncloud",
    "dbtype": "mysql",
    "version": "13.0.0.14",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbtableprefix": "oc_",
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "logtimezone": "UTC",
    "installed": true,
    "updatechecker": false,
    "maintenance": false,
    "loglevel": 2,
    "theme": "",
    "htaccess.RewriteBase": "\/owncloud",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpmode": "sendmail",
    "mail_smtpauthtype": "LOGIN",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "memcache.local": "\\OC\\Memcache\\Redis",
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "redis": {
        "host": "***REMOVED SENSITIVE VALUE***",
        "port": 6379
    },
    "updater.release.channel": "stable",
    "updater.secret": "***REMOVED SENSITIVE VALUE***"
}

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption: yes

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
no

LDAP configuration (delete this part if not used)

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:58.0) Gecko/20100101 Firefox/58.0

Operating system:

Logs

Browser log

Insert your webserver log here 

Nextcloud log

Insert your Nextcloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

[stratege1401]

have you tried the same process ( steps 1-2-3 ) and before relogin in, clear the cache of your browser ?

[olegkrutov]

Yes, but no luck.

[blizzz]

@olegkrutov could you post your logfile after such an attempt? do you use local users or from an external source?