[Bug]: App broken on MacOS Ventura 13.0 #5091

hendrikreimers · 2022-10-24T19:36:15Z

⚠️ Before submitting, please verify the following: ⚠️

This is a bug, not a question or a configuration issue.
This issue is not already reported on Github (I've searched it).
Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
I agree to follow Nextcloud's Code of Conduct

Bug description

Desktop Client App doesn't start. App is tagged to be broken. Only option is to move it to the trash. No more details available. Reinstalling it doesn't help.

Latest version available and tried to reinstall with the downloadable PKG File from the NC website.

Steps to reproduce

Upgrade to latest MacOS 13.0 Ventura
Start the app.

Expected behavior

Latest Nextcloud client runs under the latest macOS.

Which files are affected by this bug

Nextcloud Desktop Client (PKG)

Operating system

Mac OS

Which version of the operating system you are running.

macOS Ventura 13.0

Package

Other

Nextcloud Server version

25.0.0

Nextcloud Desktop Client version

3.6.1

Is this bug present after an update or on a fresh install?

Fresh desktop client install

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

Are you using an external user-backend?

Default internal user-backend
LDAP/ Active Directory
SSO - SAML
Other

Nextcloud Server logs

---

Additional info

See alos Nextcloud Support Forum

VDRrulez · 2022-10-24T20:26:38Z

Got the same error on my 2017 IMac, but the app works on my M1 Macbook.
Both on MacOS Ventura.

kusmi · 2022-10-24T20:33:49Z

For me the problem-path was like this (running on an M1 macbook air):

I upgraded to macOS Venture
got the error, that app is damaged
deleted the nextcloud app from my Applications folder
downloaded and installed 3.6.1 again
works now!

thoto77 · 2022-10-25T06:44:23Z

For me the problem-path was like this (running on an M1 macbook air):

I upgraded to macOS Venture

got the error, that app is damaged

deleted the nextcloud app from my Applications folder

downloaded and installed 3.6.1 again

works now!

Could reproduce this on my M1 Air. Works now.

artler-tech · 2022-10-25T09:55:36Z

I got the same error on my 2020 iMac (latest Intel). Reinstall doesn't help.

git-horst · 2022-10-25T10:03:15Z

I got the same error on my 2020 iMac (latest Intel). Reinstall doesn't help.

Can confirm, reinstalling does not solve the problem, the installation is ended with an unspecific note of an unsuccessful processing.

MacBook Pro 13", 2018, Intel

VDRrulez · 2022-10-25T10:22:46Z

Deleteted the App from Applications Folder
New install
worked

boris-bc · 2022-10-25T11:35:33Z

Same problem on MBP 2019. Nextcloud desktop was installed with brew. Reinstall didn't help. Deleting from the application folder and reinstalling from brew fixed the problem. My settings were preserved.

BJKle · 2022-10-25T12:42:06Z

On M1 (two machines) everything is fine. Smooth upgrade (all on the latest version).

terafirmanz · 2022-10-25T21:00:30Z

For me, M1 Macbook air - after the upgrade app opened fine but said it was offline and would not go online. Downloaded the installer and run over the top of the existing install and everything works fine.

All using stable 3.6.1 not beta branch.

jensus11 · 2022-10-26T10:00:37Z

I updated to Ventura and now i have only the normal sync option, not the virtual folders options. I use a Mac Mini M1. A fresh install didn't help.

DazClimax · 2022-10-27T08:57:07Z

Same here MacBook 16" Intel 2018. Delete reinstalled. Still not working. Bugfix soon would be nice.

vanilla-user · 2022-10-27T17:38:10Z

I tryed all previous things but nothing works for me. Then I install Nextcloud over brew. Before run it through application folder I run this command line : /opt/homebrew/bin/nextcloudcmd --user **** --password ****** /Users/****/Nextcloud/ cloud.xxx.xxx. It starts to do a lot of things but not sync. After few minutes I lost patience and try to run application. And it starts to work normally! So I cancel commandline and it simply work...

Btw. You should check system settings - security - and allow opening nextcloud application

terafirmanz · 2022-10-27T21:08:46Z

For me, M1 Macbook air - after the upgrade app opened fine but said it was offline and would not go online. Downloaded the installer and run over the top of the existing install and everything works fine.

All using stable 3.6.1 not beta branch.

Have now found out that the app breaks upon sleep and resume of the laptop and since that, a reinstall doesn't fix it. About to try a reboot (not common for me with Mac).

martinscott · 2022-10-29T08:43:28Z

I can confirm all of that too. I use a Mac, currently MacOS Monterey (12.5.1), and the Nextcloud client works perfectly for one session with the Mac, also if you continue working after beeing on sleeping modus. But as soon as you shut down the computer, the Nextcloud client no longer opens automatically, and if you try to start it manually, it doesn't open, and instead of, you get an error message. Then I have to reinstall the current software, and then I can open the client. And I have to repeat that all the time.

vanilla-user · 2022-11-02T08:44:00Z

It seems to me that version 3.4.4 is working normally! After start it is offline a moment and than work like a charm...

phaus · 2022-11-05T10:39:59Z

I did downgrade to Nextcloud-3.5.1 and it does run without issues.
Nextcloud-3.6.1 does start, shows the Icon in the Menu, but I cannot open the UI.

claucambra · 2022-11-07T10:41:50Z

Folks, you might want to try fully deleting the desktop client application from your system and then doing a clean install. Your account settings and files should be retained, but it is likely the issue will go away.

You can purge the client by deleting Nextcloud.app from your Applications folder, as well as deleting ~/Library/ApplicationSupport/Nextcloud

terafirmanz · 2022-11-07T23:33:44Z

After a clean install and then also updating some of my Nextcloud apps to patches released over the last week or so my desktop client now syncs. I'm on the latest version 25 so have had lots of app updates to do over the last few weeks.

terafirmanz · 2022-11-09T07:45:16Z

After a clean install and then also updating some of my Nextcloud apps to patches released over the last week or so my desktop client now syncs. I'm on the latest version 25 so have had lots of app updates to do over the last few weeks.

So that had nothing to do with it. Still broken but I have found that if I keep the settings window open after a few minutes it will connect and sync. While it is failing the settings window does show an error about HTTP 500 PROPEND but that goes once it eventually syncs.

effatee · 2022-11-21T13:10:19Z

Hi, simillar issues here. With a difference, no crash, just start and hang.
After a successful upgrade to MacOs Ventura, the NC client has been working flawlessly for two weeks.
Suddenly today, it has stopped working correctly. No sync is possible, NC client re-install does not help.

Symptoms

NC client starts normally.
Within a few seconds, CPU usage of NC client process reaches 100% and is unresponsive.
MacOs Task manager reports process is not responding.
The client is not accessible from the GUI for any other troubleshooting (mouse spinning wheel when hover).
Starting the client from the command line with the --logwindow flag does not allow to get any log reports, since the client becomes unresponssive immediately, and no logs are found when exiting.
Waiting does not help, client remains unresponsive and sollicitating 100% CPU.
No sync occurs, no contact is made with the NC server.
Attempts at removing and re-installing the latest client version, brings no improvement, and leads to the same symptoms.
Other clients from other devices are synching correctly to same NC server instance
NC Server instance is working perfectly, accepting and treating all requests as usual

Client version

3.6.2

Host system version

MacOs 13.0.1

Server version

25.0.1

Please let me know about any further information I may provide.
Thanks.

markus-k · 2022-11-25T16:08:47Z

Same problem here on macOS 13.0.1 with Nextcloud 25. I'm not exactly sure when the problem started.

I tried deleting ~/Library/Preferences/Nextcloud and then setting it up again. Worked at first, but as it almost completed the resync, the freeze problems started again.

effatee · 2022-11-26T08:53:35Z

So from another NC thread, this appears to be related to

NC Server config.php, bulkupload setting
NC Client, network settings, bandwidth limits

The issue can be solved by

Setting the NC Server bulkupload setting to 'bulkupload.enabled' => false in $NC_SERVER_DIR/config/config.php
Setting the NC Client network settings to 'No Limit'

At least several people have tried it, including myself, and it does solve the client issue.

Of course this is only a workaround to what appears to be a bug.

Ref:
https://help.nextcloud.com/t/macos13-1-ventura-ncclient-3-6-2-hang-does-not-respond-no-sync/150338/8

Basster · 2022-12-04T21:58:37Z

Setting the NC Client network settings to 'No Limit'

Fixed it for me. Removed 'bulkupload.enabled' => false from config.php again after changing the network settings and client still runs properly.

Apple M1 @ macOS 13.0.1
Nextcloud Client Version 3.6.2
Nextcloud Server 25.0.1

terafirmanz · 2023-01-12T21:21:20Z

'bulkupload.enabled' => false

Edit - not working

The issue spread to all clients on Windows and MacOS for me now ~~and this config change has fixed it for now.~~

I did notice that the client was showing the PROPFIND error 500 in the settings window every time it tries to sync. If I open the webpage to the files app, the sync client immediately starts to sync.

Only happens on server v25.

ZID-TU-Graz-Collab · 2023-01-31T09:36:46Z

We noticed that the issue (message "app broken") also occurs when using the auto update mechanism ("nextcloud (autoupdate).app")

Manually downloading and installing the app was working.

(Currently using NC v24.x)

claucambra · 2023-05-16T03:41:27Z

Crash on open issues should be fixed by versions post-3.6.0 and should not occur on 3.8.x 🙂

For hang issues we have merged #5680

hendrikreimers added the 0. Needs triage label Oct 24, 2022

claucambra closed this as completed May 16, 2023

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[Bug]: App broken on MacOS Ventura 13.0 #5091

[Bug]: App broken on MacOS Ventura 13.0 #5091

hendrikreimers commented Oct 24, 2022 •

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VDRrulez commented Oct 24, 2022 •

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kusmi commented Oct 24, 2022 •

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thoto77 commented Oct 25, 2022

artler-tech commented Oct 25, 2022

git-horst commented Oct 25, 2022

VDRrulez commented Oct 25, 2022

boris-bc commented Oct 25, 2022

BJKle commented Oct 25, 2022

terafirmanz commented Oct 25, 2022 •

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jensus11 commented Oct 26, 2022

DazClimax commented Oct 27, 2022

vanilla-user commented Oct 27, 2022 •

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terafirmanz commented Oct 27, 2022

martinscott commented Oct 29, 2022

vanilla-user commented Nov 2, 2022

phaus commented Nov 5, 2022

claucambra commented Nov 7, 2022

terafirmanz commented Nov 7, 2022

terafirmanz commented Nov 9, 2022

effatee commented Nov 21, 2022

markus-k commented Nov 25, 2022

effatee commented Nov 26, 2022 •

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Basster commented Dec 4, 2022 •

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terafirmanz commented Jan 12, 2023 •

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ZID-TU-Graz-Collab commented Jan 31, 2023

claucambra commented May 16, 2023

[Bug]: App broken on MacOS Ventura 13.0 #5091

[Bug]: App broken on MacOS Ventura 13.0 #5091

Comments

hendrikreimers commented Oct 24, 2022 • edited Loading

⚠️ Before submitting, please verify the following: ⚠️

Bug description

Steps to reproduce

Expected behavior

Which files are affected by this bug

Operating system

Which version of the operating system you are running.

Package

Nextcloud Server version

Nextcloud Desktop Client version

Is this bug present after an update or on a fresh install?

Are you using the Nextcloud Server Encryption module?

Are you using an external user-backend?

Nextcloud Server logs

Additional info

VDRrulez commented Oct 24, 2022 • edited Loading

kusmi commented Oct 24, 2022 • edited Loading

thoto77 commented Oct 25, 2022

artler-tech commented Oct 25, 2022

git-horst commented Oct 25, 2022

VDRrulez commented Oct 25, 2022

boris-bc commented Oct 25, 2022

BJKle commented Oct 25, 2022

terafirmanz commented Oct 25, 2022 • edited Loading

jensus11 commented Oct 26, 2022

DazClimax commented Oct 27, 2022

vanilla-user commented Oct 27, 2022 • edited Loading

terafirmanz commented Oct 27, 2022

martinscott commented Oct 29, 2022

vanilla-user commented Nov 2, 2022

phaus commented Nov 5, 2022

claucambra commented Nov 7, 2022

terafirmanz commented Nov 7, 2022

terafirmanz commented Nov 9, 2022

effatee commented Nov 21, 2022

Symptoms

Client version

Host system version

Server version

markus-k commented Nov 25, 2022

effatee commented Nov 26, 2022 • edited Loading

Basster commented Dec 4, 2022 • edited Loading

terafirmanz commented Jan 12, 2023 • edited Loading

ZID-TU-Graz-Collab commented Jan 31, 2023

claucambra commented May 16, 2023

hendrikreimers commented Oct 24, 2022 •

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VDRrulez commented Oct 24, 2022 •

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kusmi commented Oct 24, 2022 •

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terafirmanz commented Oct 25, 2022 •

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vanilla-user commented Oct 27, 2022 •

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effatee commented Nov 26, 2022 •

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Basster commented Dec 4, 2022 •

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terafirmanz commented Jan 12, 2023 •

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