Windows, Linux, and macOS clients freezing when bulk uploading #4106

appliedbarrel · 2021-12-22T17:25:26Z

How to use GitHub

Please use the 👍 reaction to show that you are affected by the same issue.
Please don't comment if you have no relevant information to add. It's just extra noise for everyone subscribed to this issue.
Subscribe to receive notifications on status change and new comments.

Expected behaviour

Client should upload files to server and notify the user of conflicts, server issues, or other errors with the upload.

Actual behaviour

Client freezes when trying to upload a file.
Folder sync connections which don't have changes work fine. Downloads from the server also work.
Pausing folders which have pending uploads prevents the client from freezing, but the client still freezes when resuming.
Cannot reproduce this problem on version 3.3.6 of the client.

Steps to reproduce

Start client version 3.4.1
Resume sync on one or more folders which have upload jobs
Observe client beginning upload and progress bar moving
Client freezes at the end of the upload
Client program is completely unresponsive, has high CPU usage, and must be killed

Client configuration

Client version: 3.4.1

Operating system: Kubuntu 21.10

OS language: en-US

Qt version used by client package: ubuntu-5.13.0-22-generic

Client package: Nextcloud-3.4.1-x86_64.AppImage from this Github repo

Installation path of client: /home/[username] /Applications/Nextcloud-3.4.1-x86_64_5cbe3362585cfaace861289d8773450b.AppImage

Server configuration

Nextcloud version: 23

Storage backend (external storage): No external storage, Filesystem: ext4

Logs

Please use Gist (https://gist.github.com/) or a similar code paster for longer
logs.

Client logfile:
I won't upload a debug archive as it does not obfuscate sensitive information.

Here is the final 10 lines of the log produced by the client (GIthub Gist).

The final line of the logs is usually the same type of message:

[ info nextcloud.sync.networkjob /home/user/src/libsync/abstractnetworkjob.cpp:361 ]: OCC::PutMultiFileJob created for "https://[mywebsite.url]" + "" "OCC::BulkPropagatorJob"

Judging by other log messages, it looks like the empty string above "" is where a path should go. I don't know enough to know whether this is useful information or not.

There was one instance (could not reproduce) where the above line was followed by:

[ info nextcloud.sync.propagator.root.directory /home/user/src/libsync/owncloudpropagator.cpp:1214 ]: scheduleSelfOrChild OCC::PropagatorJob::Running pending uploads 0 subjobs state OCC::PropagatorJob::Running

Web server error log (formatted)
It spits this error out each time:

[webdav] Fatal: Unknown error while seeking content
POST /remote.php/dav/bulk
from [IP ADDRESS] by [nextcloud username] at 2021-12-22T16:13:18+00:00

Server logfile: nextcloud log (data/nextcloud.log):
I can possibly provide this in the future if necessary.

fefrei · 2021-12-23T19:14:51Z

I can reproduce this on Windows, too: 3.4.1 is affected, 3.3.6 is fine. I'm also seeing the Unknown error while seeking content log message on the server, but it does not appear every time when the client freezes, so it might be unrelated.

allexzander · 2021-12-24T13:04:16Z

@mgallien Did you have anything similar on Linux?

UPDATE: Might be something related to Bulk Upload.
Last log line: 2021-12-22 16:03:12:037 [ info nextcloud.sync.networkjob /home/user/src/libsync/abstractnetworkjob.cpp:361 ]: OCC::PutMultiFileJob created for "https://cloud.[mywebsite.url]" + "" "OCC::BulkPropagatorJob"

allexzander · 2021-12-28T08:21:23Z

Desktop logs might help solve this. You can upload them here https://cloud.nextcloud.com/s/DNQPFm7NXtQZtdS in case you prefer not to make them publicly available.

allexzander · 2021-12-28T08:49:15Z

I can reproduce this on Windows, too: 3.4.1 is affected, 3.3.6 is fine. I'm also seeing the Unknown error while seeking content log message on the server, but it does not appear every time when the client freezes, so it might be unrelated.

Looks very similar to #4077

lars-becker · 2021-12-28T15:58:27Z

I have the same problem with the build from Archlinux. Same message in the log file and not indicators what the problem might be. I uploaded the last few lines of the log file. Those with the unchanged files before, which made no problem and the transaction when the client freezes.

lars-becker · 2021-12-28T16:17:34Z

@allexzander I found a corresponding log in the php-fpm journal:

Dez 28 17:09:43 jarvis Nextcloud[21403]: {"reqId":"0hgEj8EYAmtZMK2RzNhl","level":4,"time":"2021-12-28T17:09:43+01:00","remoteAddr":"IP_ADDRESS_REDACTED","user":"lars","app":"webdav","method":"POST","url":"/remote.php/dav/bulk","message":"{\"Exce
ption\":\"Sabre\\\\DAV\\\\Exception\",\"Message\":\"Unknown error while seeking content\",\"Code\":500,\"Trace\":[{\"file\":\"/var/www/nextcloud/apps/dav/lib/BulkUpload/MultipartRequestParser.php\",\"line\":129,\"function\":\"isAt\",\"cl
ass\":\"OCA\\\\DAV\\\\BulkUpload\\\\MultipartRequestParser\",\"type\":\"->\"},{\"file\":\"/var/www/nextcloud/apps/dav/lib/BulkUpload/BulkUploadPlugin.php\",\"line\":69,\"function\":\"isAtLastBoundary\",\"class\":\"OCA\\\\DAV\\\\BulkUploa
d\\\\MultipartRequestParser\",\"type\":\"->\"},{\"file\":\"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php\",\"line\":89,\"function\":\"httpPost\",\"class\":\"OCA\\\\DAV\\\\BulkUpload\\\\BulkUploadPlugin\",\"type\":\
"->\"},{\"file\":\"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php\",\"line\":472,\"function\":\"emit\",\"class\":\"Sabre\\\\DAV\\\\Server\",\"type\":\"->\"},{\"file\":\"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php\"
,\"line\":253,\"function\":\"invokeMethod\",\"class\":\"Sabre\\\\DAV\\\\Server\",\"type\":\"->\"},{\"file\":\"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php\",\"line\":321,\"function\":\"start\",\"class\":\"Sabre\\\\DAV\\\\Serv
er\",\"type\":\"->\"},{\"file\":\"/var/www/nextcloud/apps/dav/lib/Server.php\",\"line\":339,\"function\":\"exec\",\"class\":\"Sabre\\\\DAV\\\\Server\",\"type\":\"->\"},{\"file\":\"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php\",\"lin
e\":35,\"function\":\"exec\",\"class\":\"OCA\\\\DAV\\\\Server\",\"type\":\"->\"},{\"file\":\"/var/www/nextcloud/remote.php\",\"line\":166,\"args\":[\"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php\"],\"function\":\"require_once\"}],\"
File\":\"/var/www/nextcloud/apps/dav/lib/BulkUpload/MultipartRequestParser.php\",\"Line\":111,\"CustomMessage\":\"--\"}","userAgent":"Mozilla/5.0 (Linux) mirall/3.4.1git (Nextcloud, arch-5.15.11-arch2-1 ClientArchitecture: x86_64 OsArchi
tecture: x86_64)","version":"23.0.0.10"}

Looks like a bug on the server side and missing error handling for this situation on the client side.

fefrei · 2021-12-28T16:37:13Z

I managed to capture a client log for such a freeze. I uploaded a redacted version of the log to link provided by @allexzander (20211228_1711_owncloud.redacted.log.zip), the last few lines of which I reproduced here:

2021-12-28 17:13:15:291 [ info nextcloud.sync.propagator.root.directory C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\owncloudpropagator.cpp:1214 ]:	scheduleSelfOrChild OCC::PropagatorJob::Running pending uploads 2 subjobs state OCC::PropagatorJob::Running
2021-12-28 17:13:15:291 [ info nextcloud.sync.propagator C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\owncloudpropagator.h:212 ]:	Starting CSyncEnums::CSYNC_INSTRUCTION_IGNORE propagation of "■■■■■■■■■■" by OCC::PropagateIgnoreJob(0x1ad7a6d7d00)
2021-12-28 17:13:15:291 [ warning nextcloud.sync.propagator C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\owncloudpropagator.cpp:281 ]:	Could not complete propagation of "■■■■■■■■■■" by OCC::PropagateIgnoreJob(0x1ad7a6d7d00) with status OCC::SyncFileItem::FileIgnored and error: "File is listed on the ignore list."
2021-12-28 17:13:15:291 [ debug nextcloud.sync.statustracker C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\syncfilestatustracker.cpp:274 ]	[ OCC::SyncFileStatusTracker::slotItemCompleted ]:	Item completed "■■■■■■■■■■" OCC::SyncFileItem::FileIgnored CSyncEnums::CSYNC_INSTRUCTION_IGNORE
2021-12-28 17:13:15:291 [ warning nextcloud.gui.activity C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\gui\tray\usermodel.cpp:559 ]:	Item  "■■■■■■■■■■"  retrieved resulted in  "File is listed on the ignore list."
2021-12-28 17:13:15:291 [ warning nextcloud.gui.activity C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\gui\tray\usermodel.cpp:536 ]:	Item  "■■■■■■■■■■"  retrieved resulted in error  "File is listed on the ignore list."
2021-12-28 17:13:15:291 [ info nextcloud.gui.activity C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\gui\tray\activitylistmodel.cpp:371 ]:	First checking for duplicates then add file to the notification list of ignored files:  "■■■■■■■■■■"
2021-12-28 17:13:15:295 [ info nextcloud.sync.propagator.root.directory C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\owncloudpropagator.cpp:1214 ]:	scheduleSelfOrChild OCC::PropagatorJob::Running pending uploads 2 subjobs state OCC::PropagatorJob::Running
2021-12-28 17:13:15:295 [ info nextcloud.sync.propagator C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\owncloudpropagator.h:212 ]:	Starting CSyncEnums::CSYNC_INSTRUCTION_IGNORE propagation of "■■■■■■■■■■" by OCC::PropagateIgnoreJob(0x1ad7a6d82a0)
2021-12-28 17:13:15:295 [ warning nextcloud.sync.propagator C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\owncloudpropagator.cpp:281 ]:	Could not complete propagation of "■■■■■■■■■■" by OCC::PropagateIgnoreJob(0x1ad7a6d82a0) with status OCC::SyncFileItem::FileIgnored and error: "File is listed on the ignore list."
2021-12-28 17:13:15:295 [ debug nextcloud.sync.statustracker C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\syncfilestatustracker.cpp:274 ]	[ OCC::SyncFileStatusTracker::slotItemCompleted ]:	Item completed "■■■■■■■■■■" OCC::SyncFileItem::FileIgnored CSyncEnums::CSYNC_INSTRUCTION_IGNORE
2021-12-28 17:13:15:295 [ warning nextcloud.gui.activity C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\gui\tray\usermodel.cpp:559 ]:	Item  "■■■■■■■■■■"  retrieved resulted in  "File is listed on the ignore list."
2021-12-28 17:13:15:295 [ warning nextcloud.gui.activity C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\gui\tray\usermodel.cpp:536 ]:	Item  "■■■■■■■■■■"  retrieved resulted in error  "File is listed on the ignore list."
2021-12-28 17:13:15:295 [ info nextcloud.gui.activity C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\gui\tray\activitylistmodel.cpp:371 ]:	First checking for duplicates then add file to the notification list of ignored files:  "■■■■■■■■■■"
2021-12-28 17:13:15:298 [ info nextcloud.sync.propagator.root.directory C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\owncloudpropagator.cpp:1214 ]:	scheduleSelfOrChild OCC::PropagatorJob::Running pending uploads 2 subjobs state OCC::PropagatorJob::Running
2021-12-28 17:13:15:298 [ info nextcloud.sync.propagator C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\owncloudpropagator.h:212 ]:	Starting CSyncEnums::CSYNC_INSTRUCTION_IGNORE propagation of "■■■■■■■■■■" by OCC::PropagateIgnoreJob(0x1ad7a6d8890)
2021-12-28 17:13:15:298 [ warning nextcloud.sync.propagator C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\owncloudpropagator.cpp:281 ]:	Could not complete propagation of "■■■■■■■■■■" by OCC::PropagateIgnoreJob(0x1ad7a6d8890) with status OCC::SyncFileItem::FileIgnored and error: "File is listed on the ignore list."
2021-12-28 17:13:15:298 [ debug nextcloud.sync.statustracker C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\syncfilestatustracker.cpp:274 ]	[ OCC::SyncFileStatusTracker::slotItemCompleted ]:	Item completed "■■■■■■■■■■" OCC::SyncFileItem::FileIgnored CSyncEnums::CSYNC_INSTRUCTION_IGNORE
2021-12-28 17:13:15:298 [ warning nextcloud.gui.activity C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\gui\tray\usermodel.cpp:559 ]:	Item  "■■■■■■■■■■"  retrieved resulted in  "File is listed on the ignore list."
2021-12-28 17:13:15:298 [ warning nextcloud.gui.activity C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\gui\tray\usermodel.cpp:536 ]:	Item  "■■■■■■■■■■"  retrieved resulted in error  "File is listed on the ignore list."
2021-12-28 17:13:15:298 [ info nextcloud.gui.activity C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\gui\tray\activitylistmodel.cpp:371 ]:	First checking for duplicates then add file to the notification list of ignored files:  "■■■■■■■■■■"
2021-12-28 17:13:15:301 [ info nextcloud.sync.propagator.root.directory C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\owncloudpropagator.cpp:1214 ]:	scheduleSelfOrChild OCC::PropagatorJob::Running pending uploads 2 subjobs state OCC::PropagatorJob::Running
2021-12-28 17:13:15:301 [ info nextcloud.sync.propagator C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\owncloudpropagator.h:212 ]:	Starting CSyncEnums::CSYNC_INSTRUCTION_IGNORE propagation of "■■■■■■■■■■" by OCC::PropagateIgnoreJob(0x1ad7a6d8ac0)
2021-12-28 17:13:15:301 [ warning nextcloud.sync.propagator C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\owncloudpropagator.cpp:281 ]:	Could not complete propagation of "■■■■■■■■■■" by OCC::PropagateIgnoreJob(0x1ad7a6d8ac0) with status OCC::SyncFileItem::FileIgnored and error: "File is listed on the ignore list."
2021-12-28 17:13:15:301 [ debug nextcloud.sync.statustracker C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\syncfilestatustracker.cpp:274 ]	[ OCC::SyncFileStatusTracker::slotItemCompleted ]:	Item completed "■■■■■■■■■■" OCC::SyncFileItem::FileIgnored CSyncEnums::CSYNC_INSTRUCTION_IGNORE
2021-12-28 17:13:15:301 [ warning nextcloud.gui.activity C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\gui\tray\usermodel.cpp:559 ]:	Item  "■■■■■■■■■■"  retrieved resulted in  "File is listed on the ignore list."
2021-12-28 17:13:15:301 [ warning nextcloud.gui.activity C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\gui\tray\usermodel.cpp:536 ]:	Item  "■■■■■■■■■■"  retrieved resulted in error  "File is listed on the ignore list."
2021-12-28 17:13:15:301 [ info nextcloud.gui.activity C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\gui\tray\activitylistmodel.cpp:371 ]:	First checking for duplicates then add file to the notification list of ignored files:  "■■■■■■■■■■"
2021-12-28 17:13:15:301 [ info nextcloud.sync.propagator.root.directory C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\owncloudpropagator.cpp:1238 ]:	OCC::SyncFileItem::Success slotSubJobsFinished OCC::PropagatorJob::Running pending uploads 2 subjobs state OCC::PropagatorJob::Finished
2021-12-28 17:13:15:301 [ info nextcloud.sync.propagator C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\owncloudpropagator.cpp:1270 ]:	PropagateRootDirectory::scheduleDelayedJobs
2021-12-28 17:13:15:301 [ info nextcloud.sync.checksums C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common\checksums.cpp:230 ]:	Computing "MD5" checksum of "■■■■■■■■■■" in a thread
2021-12-28 17:13:15:301 [ info nextcloud.sync.checksums C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common\checksums.cpp:230 ]:	Computing "MD5" checksum of "■■■■■■■■■■" in a thread
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 "■■■■■■■■■■"
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 2 0
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 3 0
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 4 0
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 5 49156
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 6 1616699454
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common/ownsql.h:151 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 7 "MD5:50cf6b1f0de5932e99cdea807c24177f"
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common\ownsql.cpp:295 ]	[ OCC::SqlQuery::exec ]:	SQL exec "INSERT OR REPLACE INTO uploadinfo (path, chunk, transferid, errorcount, size, modtime, contentChecksum) VALUES ( ?1 , ?2, ?3 , ?4 ,  ?5, ?6 , ?7 )"
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common\ownsql.cpp:328 ]	[ OCC::SqlQuery::exec ]:	Last exec affected 1 rows.
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common\syncjournaldb.cpp:2439 ]	[ OCC::SyncJournalDb::commitInternal ]:	Transaction commit "Upload info" and starting new transaction
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common/ownsql.h:151 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 "■■■■■■■■■■"
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common\ownsql.cpp:295 ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT baseFileId, baseModtime, baseEtag, basePath FROM conflicts WHERE path=?1;"
2021-12-28 17:13:15:303 [ info nextcloud.sync.propagator.bulkupload C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\bulkpropagatorjob.cpp:183 ]:	"■■■■■■■■■■" transmission checksum "50cf6b1f0de5932e99cdea807c24177f" "■■■■■■■■■■"
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 "■■■■■■■■■■"
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 2 0
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 3 0
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 4 0
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 5 24413
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 6 1616699725
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common/ownsql.h:151 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 7 "MD5:a72fc90754d894d131eaa4c930c09593"
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common\ownsql.cpp:295 ]	[ OCC::SqlQuery::exec ]:	SQL exec "INSERT OR REPLACE INTO uploadinfo (path, chunk, transferid, errorcount, size, modtime, contentChecksum) VALUES ( ?1 , ?2, ?3 , ?4 ,  ?5, ?6 , ?7 )"
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common\ownsql.cpp:328 ]	[ OCC::SqlQuery::exec ]:	Last exec affected 1 rows.
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common\syncjournaldb.cpp:2439 ]	[ OCC::SyncJournalDb::commitInternal ]:	Transaction commit "Upload info" and starting new transaction
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common/ownsql.h:151 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 "■■■■■■■■■■"
2021-12-28 17:13:15:303 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\common\ownsql.cpp:295 ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT baseFileId, baseModtime, baseEtag, basePath FROM conflicts WHERE path=?1;"
2021-12-28 17:13:15:303 [ info nextcloud.sync.propagator.bulkupload C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\bulkpropagatorjob.cpp:183 ]:	"■■■■■■■■■■" transmission checksum "a72fc90754d894d131eaa4c930c09593" "■■■■■■■■■■"
2021-12-28 17:13:15:304 [ info nextcloud.sync.accessmanager C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\accessmanager.cpp:78 ]:	4 "" "https://cloud.example.invalid/remote.php/dav/bulk" has X-Request-ID "■■■■■■■■■■"
2021-12-28 17:13:15:304 [ debug nextcloud.sync.cookiejar C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\cookiejar.cpp:90 ]	[ OCC::CookieJar::cookiesForUrl ]:	QUrl("https://cloud.example.invalid/remote.php/dav/bulk") requests: (QNetworkCookie("__Host-nc_sameSiteCookielax=true; secure; HttpOnly; expires=Fri, 31-Dec-2100 23:59:59 GMT; domain=cloud.example.invalid; path=/"), QNetworkCookie("__Host-nc_sameSiteCookiestrict=true; secure; HttpOnly; expires=Fri, 31-Dec-2100 23:59:59 GMT; domain=cloud.example.invalid; path=/"), QNetworkCookie("oc_sessionPassphrase=■■■■■■■■■■; secure; HttpOnly; domain=cloud.example.invalid; path=/"), QNetworkCookie("■■■■■■■■■■; secure; HttpOnly; domain=cloud.example.invalid; path=/"))
2021-12-28 17:13:15:304 [ info nextcloud.sync.networkjob C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\abstractnetworkjob.cpp:361 ]:	OCC::PutMultiFileJob created for "https://cloud.example.invalid" + "" "OCC::BulkPropagatorJob"

What happened before is that I upgraded the client, started it, and it started to sync the folder in question. With no freeze occurring within about 30 minutes, I paused and restarted the sync, which almost immediately resulted in the freeze.

Lord-Nightmare · 2021-12-29T21:15:50Z

This also happens to me with 3.4.1 on windows. Rolling back to 3.3.6 fixes it.
Same symptoms as above: the last client log file line before it hangs is:
2021-12-29 12:59:43:090 [ info nextcloud.sync.networkjob C:\Users\sysadmin\AppData\Local\Temp\2\windows-8634\client-building\desktop\src\libsync\abstractnetworkjob.cpp:361 ]: OCC::PutMultiFileJob created for "https://my.nextcloud.example.com" + "" "OCC::BulkPropagatorJob"

And the server logs show "Unknown error while seeking content"

Quix0r · 2021-12-30T18:33:17Z

Confirmed with Linux version 5.10.0-8-amd64 ([email protected]) (gcc-10 (Debian 10.2.1-6) 10.2.1 20210110, GNU ld (GNU Binutils for Debian) 2.35.2) #1 SMP Debian 5.10.46-3 (2021-07-28)

Client 3.3.6 does not show these symptoms.

mael2 · 2022-01-02T17:49:09Z

same thing happened to me on Win10 with 3.4.1
downgrading to 3.3.6 64bit resolved it apparently.

bananer · 2022-01-07T15:02:30Z

I'm also affected here. Server is 23.0.0, using Windows client 3.4.1. Client freezes a few seconds after starting, waited 30+ minutes and did not resume. Tried deleting .sync.db files, but the error came back after sync resumed.

Downgrading client to 3.3.6 makes the problem go away.

Entry in Server logs:

[webdav] Fatal: Unknown error while seeking content

POST /remote.php/dav/bulk
from 172.19.0.11 by philip at 2022-01-07T14:46:05+00:00

{"reqId":"WKHg0G6RNgiuTb0lKM3O","level":4,"time":"2022-01-07T14:46:05+00:00","remoteAddr":"172.19.0.11","user":"philip","app":"webdav","method":"POST","url":"/remote.php/dav/bulk","message":"Unknown error while seeking content","userAgent":"Mozilla/5.0 (Windows) mirall/3.4.1stable-Win64 (build 20211221) (Nextcloud, windows-10.0.19044 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"23.0.0.10","exception":{"Exception":"Sabre\\DAV\\Exception","Message":"Unknown error while seeking content","Code":500,"Trace":[{"file":"/var/www/html/apps/dav/lib/BulkUpload/MultipartRequestParser.php","line":129,"function":"isAt","class":"OCA\\DAV\\BulkUpload\\MultipartRequestParser","type":"->","args":["--boundary_.oOo._Q1JHJPZzZXyeHgVSSeAKtc8EVuC12zVL--\r\n"]},{"file":"/var/www/html/apps/dav/lib/BulkUpload/BulkUploadPlugin.php","line":69,"function":"isAtLastBoundary","class":"OCA\\DAV\\BulkUpload\\MultipartRequestParser","type":"->","args":[]},{"file":"/var/www/html/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpPost","class":"OCA\\DAV\\BulkUpload\\BulkUploadPlugin","type":"->","args":[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->","args":["method:POST",[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->","args":[]},{"file":"/var/www/html/apps/dav/lib/Server.php","line":339,"function":"exec","class":"Sabre\\DAV\\Server","type":"->","args":[]},{"file":"/var/www/html/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->","args":[]},{"file":"/var/www/html/remote.php","line":166,"args":["/var/www/html/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/html/apps/dav/lib/BulkUpload/MultipartRequestParser.php","Line":111,"CustomMessage":"--"},"id":"61d8522d3155f"}

Derkades · 2022-01-08T11:11:48Z

It doesn't freeze permanently for me (hangs for a few seconds at a time). 100% CPU usage on a single core during bulk upload. It manages to upload 100 files every 30s-1m, which is slower than 3.3.6 was with one request per file.

appliedbarrel · 2022-01-08T13:29:01Z

I have also had the issue on Windows 10, and downgrading to 3.3.6 fixed it on there too.

It doesn't freeze permanently for me (hangs for a few seconds at a time). 100% CPU usage on a single core during bulk upload. It manages to upload 100 files every 30s-1m, which is slower than 3.3.6 was with one request per file.

I've also noticed that it uses 100% CPU on a single core on both Windows and my Linux system. It never actually completed on either system (after leaving it in background for over an hour), but I was only uploading one or two file changes at a time.

willvousden · 2022-01-09T14:36:19Z

This is happening to me with the macOS client as well (version 3.4.1). File is not successfully uploaded; client hangs and must be killed.

allexzander · 2022-01-10T10:07:02Z

Could be related to #4141

sigreer · 2022-01-11T01:08:19Z

Confirmed here (Linux Manjaro Gnome). Also log files generated in ~/.config/Nextcloud/logs many, many GB in size.

Downgrading to the previous version (had to use AppImage) fixed the problem.

landryb · 2022-01-20T10:13:26Z

same error log since the update to nextcloud 23.0.0, worked fine with nextcloud 21.0.6, using client 3.4.1. both clients and servers are on OpenBSD, so unrelated to appimage.

{
  "reqId": "7qEGZTcQeMdpw3QOctgu",
  "level": 4,
  "time": "2022-01-20T09:53:44+00:00",
  "remoteAddr": "10.246.200.35",
  "user": "landry",
  "app": "webdav",
  "method": "POST",
  "url": "/remote.php/dav/bulk",
  "message": "Unknown error while seeking content",
  "userAgent": "Mozilla/5.0 (OpenBSD) mirall/3.4.1git (Nextcloud, unknown-7.0 ClientArchitecture: x86_64 OsArchitecture: x86_64)",
  "version": "23.0.0.10",
  "exception": {
    "Exception": "Sabre\\DAV\\Exception",
    "Message": "Unknown error while seeking content",
    "Code": 500,
    "Trace": [
      {
        "file": "/nextcloud/apps/dav/lib/BulkUpload/MultipartRequestParser.php",
        "line": 129,
        "function": "isAt",
        "class": "OCA\\DAV\\BulkUpload\\MultipartRequestParser",
        "type": "->"
      },
      {
        "file": "/nextcloud/apps/dav/lib/BulkUpload/BulkUploadPlugin.php",
        "line": 69,
        "function": "isAtLastBoundary",
        "class": "OCA\\DAV\\BulkUpload\\MultipartRequestParser",
        "type": "->"
      },
      {
        "file": "/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php",
        "line": 89,
        "function": "httpPost",
        "class": "OCA\\DAV\\BulkUpload\\BulkUploadPlugin",
        "type": "->"
      },
      {
        "file": "/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php",
        "line": 472,
        "function": "emit",
        "class": "Sabre\\DAV\\Server",
        "type": "->"
      },
      {
        "file": "/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php",
        "line": 253,
        "function": "invokeMethod",
        "class": "Sabre\\DAV\\Server",
        "type": "->"
      },
      {
        "file": "/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php",
        "line": 321,
        "function": "start",
        "class": "Sabre\\DAV\\Server",
        "type": "->"
      },
      {
        "file": "/nextcloud/apps/dav/lib/Server.php",
        "line": 339,
        "function": "exec",
        "class": "Sabre\\DAV\\Server",
        "type": "->"
      },
      {
        "file": "/nextcloud/apps/dav/appinfov2/remote.php",
        "line": 35,
        "function": "exec",
        "class": "OCA\\DAV\\Server",
        "type": "->"
      },
      {
        "file": "/nextcloud/remote.php",
        "line": 166,
        "args": [
          "/nextcloud/apps/dav/appinfo/v2/remote.php"
        ],
        "function": "require_once"
      }
    ],
    "File": "/nextcloud/apps/dav/lib/BulkUpload/MultipartRequestParser.php",
    "Line": 111,
    "CustomMessage": "--"
  }
}

aduarte9 · 2023-01-02T16:25:46Z

I've "fixed" it by disabling circles app

BtbN · 2023-01-02T16:27:29Z

I never had the Circles App enabled in the first place and still had it happen.
The only reliable workaround for me has been either disabling bulk uploads, or not setting a speed limit on the client.

aduarte9 · 2023-01-03T09:49:18Z

I never had the Circles App enabled in the first place and still had it happen. The only reliable workaround for me has been either disabling bulk uploads, or not setting a speed limit on the client.

Well, actually I've started by disabling bulk uploads and speed limit on the client but the issue continued until I've disabled Circles APP so, propably all this three were causing the issue

Macrum · 2023-01-05T14:57:35Z

I confirm the problem with newest client and NC 25. Disabling speed limit in Windows client resolved situation.

I confirm the same "solution" for the linux client. When disabling the speed limit it works.

theinvisible · 2023-01-05T19:04:45Z

Same here, disabling upload limit solved the problem of hanging client on file uploads. Using Nextcloud Server 25.0.2 and Desktop Client 3.6.4 on Windows 11

justinsangoi · 2023-01-07T15:54:49Z

Same here, disabling upload limit solved the problem of hanging client on file uploads. Using Nextcloud Server 25.0.2 and Desktop Client 3.6.4 on Windows 11

This solved my freezing issue as well. It was set to automatic limit. I'm on Desktop client 3.6.4 and server 25.0.1.

This has been frustrating me for days. Behaviour was as described. The client would attempt to sync (I'm using virtual files) and it would seize up and prevent the context menu in Windows from being able to be opened until I killed the Nextcloud cleint process. It would use CPU endlessly. Enabling logs on the client recorded no errors. Server did not record relevant errors.

The only way I could interact with the client was to start it and immediately disable the sync before it locked up.

tallzabby · 2023-01-16T02:19:10Z

Happens to me even without the speed limit.

EliottAndrieuINOVEFA · 2023-01-16T10:35:25Z

Disabling bulk upload and speed limit doesn't fix the problem ; had to remove thousand of files in folder to fix it

labor4 · 2023-01-16T10:48:05Z

maybe related
nextcloud/server#29985

this made bulk upload work first time for me, as per the apache request logs.

SunnyPaprika · 2023-01-20T08:58:14Z

Same here with client 3.6.5 and Server 25.0.3 under Windows 10

Uploading large amounts of files (31k Files, 50GB) at the same time causes the desktop client to consume large amounts of ram (~28G), becoming unresponsive and making right click on a file freeze (if the client is in the context menu).

The Server Log shows:

{"reqId":"Ko73h5uiNcnTOsVYCHdY","level":3,"time":"2023-01-19T12:28:45+00:00","remoteAddr":"XXXXXX","user":"XXXXXX","app":"no app in context","method":"POST","url":"/remote.php/dav/bulk","message":"Computed md5 hash is incorrect.","userAgent":"Mozilla/5.0 (Windows) mirall/3.6.4stable-Win64 (build 20221208) (Nextcloud, windows-10.0.19044 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"25.0.3.2","data":[]}

And

{"reqId":"onXbPyAQqtM1wR59qP1w","level":3,"time":"2023-01-20T08:17:21+00:00","remoteAddr":"XXXXXX","user":"XXXXXX","app":"webdav","method":"POST","url":"/remote.php/dav/bulk","message":"Unknown error while seeking content","userAgent":"Mozilla/5.0 (Windows) mirall/3.6.5stable-Win64 (build 20230118) (Nextcloud, windows-10.0.19044 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"25.0.3.2","exception":{"Exception":"Sabre\\DAV\\Exception","Message":"Unknown error while seeking content","Code":500,"Trace":[{"file":"/usr/share/webapps/nextcloud/apps/dav/lib/BulkUpload/MultipartRequestParser.php","line":129,"function":"isAt","class":"OCA\\DAV\\BulkUpload\\MultipartRequestParser","type":"->"},{"file":"/usr/share/webapps/nextcloud/apps/dav/lib/BulkUpload/BulkUploadPlugin.php","line":71,"function":"isAtLastBoundary","class":"OCA\\DAV\\BulkUpload\\MultipartRequestParser","type":"->"},{"file":"/usr/share/webapps/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpPost","class":"OCA\\DAV\\BulkUpload\\BulkUploadPlugin","type":"->"},{"file":"/usr/share/webapps/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/usr/share/webapps/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/usr/share/webapps/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/usr/share/webapps/nextcloud/apps/dav/lib/Server.php","line":360,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/usr/share/webapps/nextcloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/usr/share/webapps/nextcloud/remote.php","line":171,"args":["/usr/share/webapps/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/usr/share/webapps/nextcloud/apps/dav/lib/BulkUpload/MultipartRequestParser.php","Line":111,"message":"Unknown error while seeking content","exception":[],"CustomMessage":"Unknown error while seeking content"},"id":"63ca549e3a6f5"}

PostgreSQL log shows:

2023-01-19 13:28:44.965 CET [2228472] ERROR:  duplicate key value violates unique constraint "oc_file_metadata_pkey"
2023-01-19 13:28:44.965 CET [2228472] DETAIL:  Key (id, group_name)=(33821, size) already exists.
2023-01-19 13:28:44.965 CET [2228472] STATEMENT:  INSERT INTO "oc_file_metadata" ("group_name", "id", "metadata") VALUES($1, $2, $3)

The Desktop client log shows:

2023-01-20 08:57:45:405 [ debug nextcloud.sync.statustracker C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\libsync\syncfilestatustracker.cpp:229 ]	[ OCC::SyncFileStatusTracker::slotAboutToPropagate ]:	Investigating "share/zeichnung/Canvas-Logo.zip" OCC::SyncFileItem::NoStatus CSyncEnums::CSYNC_INSTRUCTION_NEW OCC::SyncFileItem::Up
2023-01-20 08:57:45:405 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 -4227333617020141538
2023-01-20 08:57:45:405 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common\ownsql.cpp:295 ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT path, inode, modtime, type, md5, fileid, remotePerm, filesize,  ignoredChildrenRemote, contentchecksumtype.name || ':' || contentChecksum, e2eMangledName, isE2eEncrypted,   lock, lockOwnerDisplayName, lockOwnerId, lockType, lockOwnerEditor, lockTime, lockTimeout  FROM metadata  LEFT JOIN checksumtype as contentchecksumtype ON metadata.contentChecksumTypeId == contentchecksumtype.id WHERE phash=?1"
2023-01-20 08:57:45:405 [ debug nextcloud.sync.statustracker C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\libsync\syncfilestatustracker.cpp:229 ]	[ OCC::SyncFileStatusTracker::slotAboutToPropagate ]:	Investigating "share/zeichnung/Character-Sheet.pdf" OCC::SyncFileItem::NoStatus CSyncEnums::CSYNC_INSTRUCTION_NEW OCC::SyncFileItem::Up
2023-01-20 08:57:45:407 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 -2885302577579614120
2023-01-20 08:57:45:407 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common\ownsql.cpp:295 ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT path, inode, modtime, type, md5, fileid, remotePerm, filesize,  ignoredChildrenRemote, contentchecksumtype.name || ':' || contentChecksum, e2eMangledName, isE2eEncrypted,   lock, lockOwnerDisplayName, lockOwnerId, lockType, lockOwnerEditor, lockTime, lockTimeout  FROM metadata  LEFT JOIN checksumtype as contentchecksumtype ON metadata.contentChecksumTypeId == contentchecksumtype.id WHERE phash=?1"
2023-01-20 08:57:45:407 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 -1972842117078875464

[...]

2023-01-20 08:57:46:342 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 -1972842117078875464
2023-01-20 08:57:46:342 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common\ownsql.cpp:295 ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT path, inode, modtime, type, md5, fileid, remotePerm, filesize,  ignoredChildrenRemote, contentchecksumtype.name || ':' || contentChecksum, e2eMangledName, isE2eEncrypted,   lock, lockOwnerDisplayName, lockOwnerId, lockType, lockOwnerEditor, lockTime, lockTimeout  FROM metadata  LEFT JOIN checksumtype as contentchecksumtype ON metadata.contentChecksumTypeId == contentchecksumtype.id WHERE phash=?1"
2023-01-20 08:57:46:342 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 6838229285097880166
2023-01-20 08:57:46:342 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common\ownsql.cpp:295 ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT path, inode, modtime, type, md5, fileid, remotePerm, filesize,  ignoredChildrenRemote, contentchecksumtype.name || ':' || contentChecksum, e2eMangledName, isE2eEncrypted,   lock, lockOwnerDisplayName, lockOwnerId, lockType, lockOwnerEditor, lockTime, lockTimeout  FROM metadata  LEFT JOIN checksumtype as contentchecksumtype ON metadata.contentChecksumTypeId == contentchecksumtype.id WHERE phash=?1"
2023-01-20 08:57:46:342 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 902098477930242311
2023-01-20 08:57:46:342 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common\ownsql.cpp:295 ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT path, inode, modtime, type, md5, fileid, remotePerm, filesize,  ignoredChildrenRemote, contentchecksumtype.name || ':' || contentChecksum, e2eMangledName, isE2eEncrypted,   lock, lockOwnerDisplayName, lockOwnerId, lockType, lockOwnerEditor, lockTime, lockTimeout  FROM metadata  LEFT JOIN checksumtype as contentchecksumtype ON metadata.contentChecksumTypeId == contentchecksumtype.id WHERE phash=?1"
2023-01-20 08:57:46:342 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 -5183247471363569001
2023-01-20 08:57:46:342 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common\ownsql.cpp:295 ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT path, inode, modtime, type, md5, fileid, remotePerm, filesize,  ignoredChildrenRemote, contentchecksumtype.name || ':' || contentChecksum, e2eMangledName, isE2eEncrypted,   lock, lockOwnerDisplayName, lockOwnerId, lockType, lockOwnerEditor, lockTime, lockTimeout  FROM metadata  LEFT JOIN checksumtype as contentchecksumtype ON metadata.contentChecksumTypeId == contentchecksumtype.id WHERE phash=?1"
2023-01-20 08:57:46:342 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 -2064615103904087547
2023-01-20 08:57:46:342 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common\ownsql.cpp:295 ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT path, inode, modtime, type, md5, fileid, remotePerm, filesize,  ignoredChildrenRemote, contentchecksumtype.name || ':' || contentChecksum, e2eMangledName, isE2eEncrypted,   lock, lockOwnerDisplayName, lockOwnerId, lockType, lockOwnerEditor, lockTime, lockTimeout  FROM metadata  LEFT JOIN checksumtype as contentchecksumtype ON metadata.contentChecksumTypeId == contentchecksumtype.id WHERE phash=?1"
2023-01-20 08:57:46:342 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common/ownsql.h:145 ]	[ OCC::SqlQuery::bindValue ]:	SQL bind 1 -1560858303716470105
2023-01-20 08:57:46:342 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common\ownsql.cpp:295 ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT path, inode, modtime, type, md5, fileid, remotePerm, filesize,  ignoredChildrenRemote, contentchecksumtype.name || ':' || contentChecksum, e2eMangledName, isE2eEncrypted,   lock, lockOwnerDisplayName, lockOwnerId, lockType, lockOwnerEditor, lockTime, lockTimeout  FROM metadata  LEFT JOIN checksumtype as contentchecksumtype ON metadata.contentChecksumTypeId == contentchecksumtype.id WHERE phash=?1"
2023-01-20 08:57:46:356 [ info nextcloud.sync.engine C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\libsync\syncengine.cpp:755 ]:	#### Reconcile (aboutToPropagate OK) ####################################################  1569807 ms
2023-01-20 08:57:46:357 [ debug nextcloud.sync.database C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common\syncjournaldb.cpp:2418 ]	[ OCC::SyncJournalDb::commitInternal ]:	Transaction commit "post treewalk" and starting new transaction
2023-01-20 08:57:46:360 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common\ownsql.cpp:295 ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT tmpfile, etag, errorcount, path FROM downloadinfo"
2023-01-20 08:57:46:366 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common\ownsql.cpp:295 ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT path,transferid FROM uploadinfo"
2023-01-20 08:57:46:385 [ debug nextcloud.sync.database.sql C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common\ownsql.cpp:295 ]	[ OCC::SqlQuery::exec ]:	SQL exec "SELECT path FROM blacklist"
2023-01-20 08:57:46:385 [ debug nextcloud.sync.database C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\common\syncjournaldb.cpp:2418 ]	[ OCC::SyncJournalDb::commitInternal ]:	Transaction commit "post stale entry removal" and starting new transaction
2023-01-20 08:57:46:391 [ info nextcloud.sync.engine C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\libsync\syncengine.cpp:809 ]:	#### Post-Reconcile end ####################################################  1569843 ms
2023-01-20 08:57:46:393 [ info nextcloud.gui.folder.manager C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\gui\folderman.cpp:896 ]:	Etag poll timer timeout
2023-01-20 08:57:46:393 [ info nextcloud.gui.folder.manager C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\gui\folderman.cpp:900 ]:	Folders to sync: 1
2023-01-20 08:57:46:393 [ info nextcloud.gui.folder.manager C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\gui\folderman.cpp:910 ]:	Number of folders that don't use push notifications: 1
2023-01-20 08:57:46:394 [ info nextcloud.gui.folder.manager C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\gui\folderman.cpp:927 ]:	Run etag job on folder OCC::Folder(0x206519f7f90)
2023-01-20 08:57:46:394 [ info nextcloud.gui.folder.manager C:\Users\sysadmin\AppData\Local\Temp\2\windows-13461\client-building\desktop\src\gui\folderman.cpp:933 ]:	Can not run etag job: Sync is running

Consumed memory:

Hightmar · 2023-02-03T13:28:44Z

#5094

It turned out that the bulk upload feature is in error. As a workaround, I turned off bulk upload in the server’s config.php file by adding the following line:

'bulkupload.enabled' => false,

Try to add 'bulkupload.enabled' => false,' in the config file

MiniMaleN · 2023-02-07T11:57:29Z

Can confirm that this is still an issue with the newest version of the app on my machine as well.
Downgrading client to 3.3.6 makes the problem go away.
I couldn't even get into the app, it just hanged itself and used 25-28% CPU all the time.

cdnvn · 2023-02-10T03:39:32Z

I had a freezing issue syncing to my v25.03 Windows/WSL2 server after my desktop client upgraded to v3.7.X. Downgraded client back to v3.6.6 and the sync is now working as it was before the upgrade.

awigen · 2023-02-11T02:29:19Z

I ran into the 100% CPU issue and infinite hang when I enabled upload bandwidth limiting.
Once I edited ~/.config/Nextcloud/nextcloud.cfg and turned useUploadLimit=0 the issue is gone.

raychani · 2023-02-20T08:33:19Z

I had a freezing also with my Nextcloud Hub 3(25.0.3) docker server and Nextcloud-3.7.3-x64.msi, Nextcloud-3.6.6-x64.msi on Win 11. Using 10% CPU of my intel 12700. There was no logs for this problem. I never used the Circles app. I didn't try the bulkupload disabled.
3.3.6 works good.

alerque · 2023-04-13T09:38:04Z

BTW the title of this issue says "Windows and Linux clients", but this affects macOS clients too. I forgot to disable bulk uploads an my server when bumping to Nextcloud 26 recently and several macOS clients froze up. Same deal as I've seen on Linux.

riweckr · 2023-05-04T13:01:38Z

I ran into the 100% CPU issue and infinite hang when I enabled upload bandwidth limiting. Once I edited ~/.config/Nextcloud/nextcloud.cfg and turned useUploadLimit=0 the issue is gone.

Running a 25.0.6 server and a 3.8.1 Win 10 client, setting useUploadLimit=0 and useDownloadLimit=0 fixed it.

mickare · 2023-05-24T21:23:17Z

Hey, I discovered that the Nextcloud desktop client is freezing when a end-to-end encrypted folder is selected for sync.
A freshly configured client (rm ~/.config/Nextcloud) is working fine.
As soon as I add the E2E folder for the sync the client freezes immediately.

Maybe someone can confirm?
Or is this another issue?

alerque · 2023-05-24T21:38:19Z

@mickare That is going to be a different issue, please file a new tracking issue. This one is about bulk upload and is repeatable with no E2E in sight.

mickare · 2023-05-24T21:52:23Z

@mickare That is going to be a different issue, please file a new tracking issue. This one is about bulk upload and is repeatable with no E2E in sight.

Thank you! Yes, I also just found #5657 in the release notes of 3.8.2.
I'll try it.

appliedbarrel · 2023-07-04T14:38:31Z

Fixed by pull #5680 alongside issue #5094

Tested with server setting:
'bulkupload.enabled' => true,

Paste files into syncing directory
Start Desktop client or resume sync
Client settings:
Upload bandwidth: No limit -> Client uploads files as expected
Upload bandwidth: Limit automatically -> Client uploads files as expected

alerque · 2023-07-04T18:28:47Z

Wow after 2 years and 26 versions and almost no acknowledgement I did not have this turning up fixed on my bingo card today, but I'll take it.

TMUniversal · 2024-11-10T12:49:59Z

This may have resurfaced (#5680 (comment)).
I also experience a freeze when uploading 100+ files in bulk, with upload bandwith limit set to auto.
The problem is not present with no limit.

Client version: 3.14.3

alerque · 2024-11-10T15:33:08Z

Yes this was not actually fixed. There are open issues tracking it. See e.g. #6990.

appliedbarrel added the bug label Dec 22, 2021

appliedbarrel changed the title ~~Linux Client appimage 3.4.1 Freezing when uploading files~~ Linux Client AppImage 3.4.1 Freezing When Uploading Files Dec 25, 2021

lars-becker mentioned this issue Dec 28, 2021

Sabre\DAV\Exception Unknown error while seeking content upload error leads to client freeze nextcloud/server#30424

Closed

claell added crash feature: 🔄 sync engine os: 🚪 Windows os: 🐧 Linux package: appimage regression labels Jan 3, 2022

mgallien self-assigned this Jan 4, 2022

mgallien added the approved bug approved by the team label Jan 5, 2022

appliedbarrel changed the title ~~Linux Client AppImage 3.4.1 Freezing When Uploading Files~~ Windows and Linux (AppImage) clients 3.4.1 Freezing When Uploading Files Jan 8, 2022

allexzander mentioned this issue Jan 20, 2022

Nextcloud Desktop client on macOS sync slow, freezes and resumes #4181

Closed

mgallien added the approved bug approved by the team label Feb 23, 2023

appliedbarrel changed the title ~~Windows and Linux clients freezing when bulk uploading~~ Windows, Linux, and macOS clients freezing when bulk uploading Apr 13, 2023

appliedbarrel closed this as completed Jul 4, 2023

PhilippSchlesinger mentioned this issue Jul 11, 2023

[Bug]: after upgrade to >=3.8.2 the client consumes 100% CPU and shows "synchronising" when opened from the tray #5726

Open

8 tasks

miqrogroove mentioned this issue Jul 14, 2023

[Bug]: Windows Client Error on Every File Creation #5888

Open

8 tasks

joshtrichards mentioned this issue Aug 11, 2024

Bulk upload issues #6990

Open

Windows, Linux, and macOS clients freezing when bulk uploading #4106

Windows, Linux, and macOS clients freezing when bulk uploading #4106

Comments

appliedbarrel commented Dec 22, 2021

How to use GitHub

Expected behaviour

Actual behaviour

Steps to reproduce

Client configuration

Server configuration

Logs

fefrei commented Dec 23, 2021

allexzander commented Dec 24, 2021 • edited Loading

allexzander commented Dec 28, 2021

allexzander commented Dec 28, 2021

lars-becker commented Dec 28, 2021 • edited Loading

lars-becker commented Dec 28, 2021 • edited Loading

fefrei commented Dec 28, 2021 • edited Loading

Lord-Nightmare commented Dec 29, 2021 • edited Loading

Quix0r commented Dec 30, 2021 • edited Loading

mael2 commented Jan 2, 2022

bananer commented Jan 7, 2022

Derkades commented Jan 8, 2022

appliedbarrel commented Jan 8, 2022

willvousden commented Jan 9, 2022

allexzander commented Jan 10, 2022

sigreer commented Jan 11, 2022

landryb commented Jan 20, 2022 • edited Loading

aduarte9 commented Jan 2, 2023

BtbN commented Jan 2, 2023

aduarte9 commented Jan 3, 2023

Macrum commented Jan 5, 2023

theinvisible commented Jan 5, 2023

justinsangoi commented Jan 7, 2023

tallzabby commented Jan 16, 2023

EliottAndrieuINOVEFA commented Jan 16, 2023

labor4 commented Jan 16, 2023 • edited Loading

SunnyPaprika commented Jan 20, 2023

Hightmar commented Feb 3, 2023 • edited Loading

MiniMaleN commented Feb 7, 2023

cdnvn commented Feb 10, 2023

awigen commented Feb 11, 2023

raychani commented Feb 20, 2023

alerque commented Apr 13, 2023

riweckr commented May 4, 2023

mickare commented May 24, 2023

alerque commented May 24, 2023

mickare commented May 24, 2023 • edited Loading

appliedbarrel commented Jul 4, 2023

alerque commented Jul 4, 2023

TMUniversal commented Nov 10, 2024

alerque commented Nov 10, 2024

allexzander commented Dec 24, 2021 •

edited

Loading

lars-becker commented Dec 28, 2021 •

edited

Loading

lars-becker commented Dec 28, 2021 •

edited

Loading

fefrei commented Dec 28, 2021 •

edited

Loading

Lord-Nightmare commented Dec 29, 2021 •

edited

Loading

Quix0r commented Dec 30, 2021 •

edited

Loading

landryb commented Jan 20, 2022 •

edited

Loading

labor4 commented Jan 16, 2023 •

edited

Loading

Hightmar commented Feb 3, 2023 •

edited

Loading

mickare commented May 24, 2023 •

edited

Loading