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Add authority email aliases to improve holding pen guesses #4942

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garethrees opened this issue Nov 6, 2018 · 1 comment
Closed

Add authority email aliases to improve holding pen guesses #4942

garethrees opened this issue Nov 6, 2018 · 1 comment
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easier-admin Make issues easier to resolve f:admin improvement Improves existing functionality (UI tweaks, refactoring, performance, etc) stale Issues with no activity for 12 months

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@garethrees
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Authorities sometimes use reply addresses outside their domain, which confuses the authority guessing:

screen shot 2018-11-06 at 09 34 37

Adding a further layer of guessing based on known addresses would improve the chance we find the correct authority, and reduce time taken to redeliver the message.

We could:

  • Keep a list of known aliases.
  • Pluck out the From addresses from previous incoming messages.
@garethrees garethrees added 2 - contender easier-admin Make issues easier to resolve improvement Improves existing functionality (UI tweaks, refactoring, performance, etc) f:admin labels Nov 6, 2018
@garethrees garethrees added this to the Holding Pen Redirecion milestone Nov 6, 2018
@garethrees garethrees removed this from the Reduce noise from holding pen milestone May 9, 2023
@HelenWDTK HelenWDTK added the stale Issues with no activity for 12 months label Nov 19, 2024
@HelenWDTK
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This issue has been automatically closed due to a lack of discussion or resolution for over 12 months.
Should we decide to revisit this issue in the future, it can be reopened.

@HelenWDTK HelenWDTK closed this as not planned Won't fix, can't repro, duplicate, stale Nov 19, 2024
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Labels
easier-admin Make issues easier to resolve f:admin improvement Improves existing functionality (UI tweaks, refactoring, performance, etc) stale Issues with no activity for 12 months
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