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No wallet balance #516

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Darkdottie opened this issue Sep 5, 2022 · 4 comments
Open

No wallet balance #516

Darkdottie opened this issue Sep 5, 2022 · 4 comments

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@Darkdottie
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I moved wallets from. Guarda wallet. Put in correct mnemonic and no coins show. Help. I think my wallet needs to be synced. I also see very few ways to split help from your team other than posting here. Thanks my email is [email protected]
@devinpearson
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You will need to contact support via the chat function on mymonero.com or email [email protected] and they will assist importing your wallet

@Darkdottie
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Darkdottie commented Sep 6, 2022 via email

@LivBoss
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LivBoss commented Sep 7, 2022 •
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Please contact our support team via email at [email protected], or via our chat function on mymonero.com. They can assist you with importing your wallet so that your balance will show.

@LivBoss
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LivBoss commented Oct 3, 2022

We believe you were assisted by our support team.

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@devinpearson @LivBoss @Darkdottie