Forum topics

[abenciv]

I used to get WebPortal forum topics this way:

api.Topics.GetTopicsByForum(forumIndex);

Now we switched to HelpCenter and it does not work anymore. What do I need to get the same list of topics from here?

https://devdept.zendesk.com/hc/en-us/community/topics/200619348-Announcements

Thanks.

[mozts2005]

I think what you want are the help desk articles. some example code for them can be find here.

https://github.com/mozts2005/ZendeskApi_v2/blob/master/src/Tests/HelpCenter/ArticleTests.cs

[abenciv]

Hi Elizabeth,

Is there a stable version supporting Help Center?

What about this constructor? I only have Url, user and password. Where do I get apiToken, locale and p_OAuthToken?

public HelpCenterApi(string yourZendeskUrl, string user, string password, string apiToken, string locale, string p_OAuthToken)

Thanks,

Alberto

[abenciv]

Please disregard my previous request, I downloaded the latest stable version and I don't need those extra parameters.

Following your example, can you please show me how to get the list of topics on this forum?

https://csharpapi.zendesk.com/hc/en-us/community/topics/200298245-Community-Help

[mozts2005]

the use if topics looks to be missing. Based on my read of the zendesk api docs we can added it.

Would you(@devDept) like to try an add this via pull request as you will be using the api and will be able to better insure that it will complete the task you need it to ?

[abenciv]

Hi Elizabeth,

Unfortunately I work in a totally different field and I am not familiar with CURL. Rest assured that I would test it immediately. I'm surprised to see that you don't cover something it was present for Web Portal.

We need this feature (api.Topics.GetTopicsByForum(forumIndex)) to get latest posts in the community forums and display them on the Corporate website home page. Since the day we switched to HelpCenter our home page is broken.

Thanks.

[mozts2005]

I take a look and see what I can do but I will not be able to give you an eta. if you would be willing to email me with more detail about how this is used in your web site I can try to get a basic version working that should cover your needs.

Note: you should not need an understating of cURL to do the work your self. You will just need a good understanding of C# and copy, past.

[abenciv]

I use it in this way, nothing complicated (still refers to Web Portal API, for HelpCenter is missing):

       ZendeskApi api = new ZendeskApi("https://devdept.zendesk.com/api/v2", "username", "password");

       // Announcements
       GetForumPosts(200619348, api, sortedList);

       // GetForumPosts() implementation 
       private static void GetForumPosts(int forumIndex, ZendeskApi api, SortedList<DateTime, Topic> sortedList)
       {
            GroupTopicResponse gtr = api.Topics.GetTopicsByForum(forumIndex);

            IList<Topic> topicList = gtr.Topics;

            foreach (Topic entry in topicList)
            {
                sortedList.Add(entry.UpdatedAt.Value.DateTime, entry);
            }
       }

[abenciv]

Hi Elizabeth,

I see you did some changes, thanks. I tested the code.

Can I get the list of topics for forum with ID 200298245? Do you still need to implement it?

https://csharpapi.zendesk.com/hc/en-us/community/topics/200298245-Community-Help

[mozts2005]

I have it where you can get the list of topics. I need to still add it so that you can get the post in that topic.

[abenciv]

Thanks Elizabeth.

[abenciv]

Hi Elizabeth,

Any news on this?

[mozts2005]

I just finished adding the post for the API. Let em know if this works for you.

[abenciv]

Hi Elizabeth,

Regarding this:

https://csharpapi.zendesk.com/hc/en-us/community/topics/200298245-Community-Help

Are you able to query this:

api.HelpCenter.Topics.GetTopics(200298245).Topics

and get:

• ātrais kredīts internetā no 18 gadiem
• atrais kredits ogre
• atrie krediti ar sliktu vesturi
• ātrie kredīti visu diennakti
• atrie krediti bez darba vietas no 18
• pavļuts ātrie kredīti

I don't :-(

Thanks.

Alberto

[mozts2005]

I think you may have the wrong code. try this
var posts = api.HelpCenter.Posts.GetPostsByTopicId(200298245).Posts

please let me know if that works.

[abenciv]

It works!

How would you get from:

https://csharpapi.zendesk.com/hc/en-us/sections/202119686-My-Test-section

this list instead?

• My Test article
• My Test article
• My Test article
• My Test article
• My Test article
• My Test article

Thanks.

[mozts2005]

you would use

var articles = api.HelpCenter.Articles.GetArticlesBySectionId(202119686).Articles;

[abenciv]

You changes completely fulfill my requirements. Thanks a lot!