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[Bug]Native code crash when quickly opening the Top sites #11419

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AndiAJ opened this issue Jun 10, 2020 · 5 comments
Closed

[Bug]Native code crash when quickly opening the Top sites #11419

AndiAJ opened this issue Jun 10, 2020 · 5 comments
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b:crash Crashes Fenix: should link to Sentry, Crash-Stats or GPlay info 🐞 bug Crashes, Something isn't working, .. Feature:Shortcuts Top Sites/Topsites on the Firefox home page Feature:Tabs S2 Major Functionality/product severely impaired and a satisfactory workaround doesn't exist

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@AndiAJ
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AndiAJ commented Jun 10, 2020

Steps to reproduce

  1. Quickly open one by one the default top sites

Expected behavior

The websites are properly opened

Actual behavior

Native code crash

Device information

  • Android device: OnePlus A3 (Android 6.0.1)
  • Fenix version: Nightly Build 20610 from 6/10

Notes

► Video
20200610-124548

d4ae4e98-6728-4d26-a1d9-c50f6cf3ff21

►Log

06-10 13:10:27.299 28877-28890/? E/mozac/CrashReporter: CrashHandlerService received native code crash
06-10 13:10:27.301 1302-1707/? D/ConnectivityService: releasing NetworkRequest NetworkRequest [ id=170, legacyType=-1, [ Transports: WIFI Capabilities: NOT_RESTRICTED&TRUSTED&NOT_VPN] ]
06-10 13:10:27.302 28877-28890/? I/mozac/CrashReporter: Received crash: NativeCodeCrash(minidumpPath=/data/user/0/org.mozilla.fenix.nightly/files/mozilla/84e5x2cm.default/minidumps/0ddb031c-13a3-c42b-3a19-086c885be51b.dmp, minidumpSuccess=false, extrasPath=/data/user/0/org.mozilla.fenix.nightly/files/mozilla/84e5x2cm.default/minidumps/0ddb031c-13a3-c42b-3a19-086c885be51b.extra, isFatal=true, breadcrumbs=[], uuid=51d7defb-aa8a-423e-b48f-678ad6d80da3)
06-10 13:10:27.339 28877-28890/? I/mozac/CrashReporter: Showing prompt
06-10 13:10:27.341 1302-1779/? I/ActivityManager: START u0 {flg=0x10018000 cmp=org.mozilla.fenix.nightly/mozilla.components.lib.crash.prompt.CrashReporterActivity (has extras)} from uid 10277 pid 28877 on display 0
06-10 13:10:27.350 28517-28548/? I/mozac/CrashReporter: Crash report submitted to 1 telemetry services
06-10 13:10:27.376 28877-28890/? I/art: System.exit called, status: 0
06-10 13:10:27.376 28877-28890/? I/AndroidRuntime: VM exiting with result code 0, cleanup skipped.
06-10 13:10:27.427 1302-3130/? I/ActivityManager: Process org.mozilla.fenix.nightly:mozilla.components.lib.crash.CrashHandler (pid 28877) has died
06-10 13:10:27.427 1302-3130/? W/ActivityManager: Scheduling restart of crashed service org.mozilla.fenix.nightly/mozilla.components.lib.crash.handler.CrashHandlerService in 1000ms
06-10 13:10:27.427 1302-1342/? V/ActivityManager: killProcessGroupAsync took 0 ms for PID 28877 on thread 14
06-10 13:10:27.447 1302-2643/? D/GraphicsStats: Buffer count: 6
06-10 13:10:27.447 1302-2780/? I/WindowState: WIN DEATH: Window{63f49a6 u0 org.mozilla.fenix.nightly/org.mozilla.fenix.nightly.App}
06-10 13:10:27.447 1302-2643/? I/ActivityManager: Process org.mozilla.fenix.nightly (pid 28517) has died
06-10 13:10:27.449 28581-28581/? I/ServiceChildProcess: Service has been unbound. Stopping.
06-10 13:10:27.461 1302-2643/? V/BoostFramework: BoostFramework() : mPerf = com.qualcomm.qti.Performance@e5f6f75
06-10 13:10:27.461 1302-2643/? I/ActivityManager: Start proc 28893:org.mozilla.fenix.nightly:mozilla.components.lib.crash.CrashReporter/u0a277 for activity org.mozilla.fenix.nightly/mozilla.components.lib.crash.prompt.CrashReporterActivity
06-10 13:10:27.463 28581-28581/? I/Process: Sending signal. PID: 28581 SIG: 9
06-10 13:10:27.537 1302-1326/? I/ActivityManager: Process org.mozilla.fenix.nightly:tab0 (pid 28581) has died
06-10 13:10:27.587 1302-2189/? W/InputMethodManagerService: Got RemoteException sending setActive(false) notification to pid 28517 uid 10277
06-10 13:10:27.640 1302-1342/? V/ActivityManager: killProcessGroupAsync took 192 ms for PID 28517 on thread 14
06-10 13:10:27.641 1302-1342/? V/ActivityManager: killProcessGroupAsync took 1 ms for PID 28581 on thread 14
06-10 13:10:27.641 720-720/? I/Zygote: Process 28517 exited cleanly (11)
06-10 13:10:27.759 28893-28893/? D/AppTracker: App Event: start
06-10 13:10:27.770 28893-28909/? D/OpenGLRenderer: Use EGL_SWAP_BEHAVIOR_PRESERVED: true
06-10 13:10:27.815 28893-28909/? I/Adreno: QUALCOMM build                   : 19f8f74, Iac38d51750
    Build Date                       : 06/06/16
    OpenGL ES Shader Compiler Version: XE031.07.00.01
    Local Branch                     : case2489916_Unmap_crash
    Remote Branch                    : 
    Remote Branch                    : 
    Reconstruct Branch               : 
06-10 13:10:27.820 28893-28909/? I/OpenGLRenderer: Initialized EGL, version 1.4
06-10 13:10:27.848 28893-28909/? E/HAL: load: gralloc.msm8996.so
06-10 13:10:27.939 28893-28893/? D/AbstractTracker: Event success
06-10 13:10:27.954 1302-1365/? I/ActivityManager: Displayed org.mozilla.fenix.nightly/mozilla.components.lib.crash.prompt.CrashReporterActivity: +503ms
06-10 13:10:30.081 2076-2246/? I/VoiceInputManagerWrappe: VoiceInputManagerWrapper.shutdownVoiceInternal():95 shutdownVoiceInternal()

┆Issue is synchronized with this Jira Task

@AndiAJ AndiAJ added 🐞 bug Crashes, Something isn't working, .. b:crash Crashes Fenix: should link to Sentry, Crash-Stats or GPlay info Feature:Shortcuts Top Sites/Topsites on the Firefox home page S2 Major Functionality/product severely impaired and a satisfactory workaround doesn't exist labels Jun 10, 2020
@github-actions github-actions bot added the needs:triage Issue needs triage label Jun 10, 2020
@gabrielluong gabrielluong removed the needs:triage Issue needs triage label Jun 10, 2020
@kbrosnan
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@AndiAJ please get a crash stats ID from the about Firefox cashes page. Details at https://github.com/mozilla-mobile/fenix/wiki/Logging-Crash-Information#retrieving-crash-reports-from-the-application

@AndiAJ
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AndiAJ commented Jun 17, 2020

Hey @kbrosnan , I've managed to repro the issue on both Nightly 200616 from 6/16 and Nightly 200617 from 6/17 using a OnePlus A3 (Android 6.0.1)

❌ There's no Socorro link in the About Firefox → Crashes
❓ Not sure what da38d411-75fd-4f30-96f2-d6ac0968ade3 stands for

rsz_screenshot_20200621-014009

Please find attached the Logcat

► Video
20200621-013927

Could to be related to the a home screen transition issue?
":)" gets displayed in the tabs counter before the crash , filled today #11672

Please review and share your thoughts. ☺️

@kbrosnan
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That looks like the behavior we have been seeing related to this crash.

@kbrosnan
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@AndiAJ please retest on Monday or later. A fix was checked in today for BZ-1644561.

@kbrosnan kbrosnan added the eng:qa:needed QA Needed label Jun 26, 2020
@kbrosnan kbrosnan removed the eng:qa:needed QA Needed label Jun 30, 2020
@kbrosnan
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Duplicate #11653

@data-sync-user data-sync-user changed the title [Bug]Native code crash when quickly opening the Top sites FNX2-16501 ⁃ [Bug]Native code crash when quickly opening the Top sites Aug 1, 2020
@data-sync-user data-sync-user changed the title FNX2-16501 ⁃ [Bug]Native code crash when quickly opening the Top sites FNX3-14624 ⁃ [Bug]Native code crash when quickly opening the Top sites Aug 10, 2020
@data-sync-user data-sync-user changed the title FNX3-14624 ⁃ [Bug]Native code crash when quickly opening the Top sites FNX-12352 ⁃ [Bug]Native code crash when quickly opening the Top sites Aug 11, 2020
@data-sync-user data-sync-user changed the title FNX-12352 ⁃ [Bug]Native code crash when quickly opening the Top sites FNX2-16501 ⁃ [Bug]Native code crash when quickly opening the Top sites Aug 11, 2020
@data-sync-user data-sync-user changed the title FNX2-16501 ⁃ [Bug]Native code crash when quickly opening the Top sites [Bug]Native code crash when quickly opening the Top sites May 18, 2022
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Labels
b:crash Crashes Fenix: should link to Sentry, Crash-Stats or GPlay info 🐞 bug Crashes, Something isn't working, .. Feature:Shortcuts Top Sites/Topsites on the Firefox home page Feature:Tabs S2 Major Functionality/product severely impaired and a satisfactory workaround doesn't exist
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