FAQ
Please temporarily enable the WordPress Debug Mode. Edit your wp-config.php and set the constants WP_DEBUG and WP_DEBUG_LOG to true and try it again. When the plugin triggers an error, WordPress will log the error to the log file /wp-content/debug.log. Please check this file for errors. When done, don’t forget to turn off the WordPress debug mode by setting the two constants WP_DEBUG and WP_DEBUG_LOG back to false.
Most of the time a white screen means a PHP error. Because PHP won’t show error messages on default for security reasons, the page is white. Please turn on the WordPress Debug Mode to turn on PHP error messages (see previous answer).
- Please go to WooCommerce -> Settings -> Payments in your WordPress admin and scroll down to the Mollie settings section.
- Check which payment gateways are disabled.
- Go to the specific payment gateway settings page to find out why the payment gateway is disabled.
- Please check the Mollie log file located in /wp-content/uploads/wc-logs/ or /wp-content/plugin/woocommerce/logs for debug info. Please search for the correct order number and check if Mollie has called the shop Webhook to report the payment status.
- Do you have maintenance mode enabled? Please make sure to whitelist the ‘wc-api’ endpoint otherwise Mollie can’t report the payment status to your website.
- Please check your Mollie dashboard to check if there are failed webhook reports. Mollie tried to report the payment status to your website but something went wrong.
- Contact [email protected] with your Mollie partner ID and the order number. We can investigate the specific payment and check whether Mollie successfully reported the payment state to your webshop.
- Please check the Mollie log file located in /wp-content/uploads/wc-logs/ or /wp-content/plugin/woocommerce/logs for debug info. Please search for the correct order number and check if Mollie has called the shop Webhook to report the payment status.
- Do you have maintenance mode enabled? Please make sure to whitelist the ‘wc-api’ endpoint otherwise Mollie can’t report the payment status to your website.
- Please check your Mollie dashboard to check if there are failed webhook reports. Mollie tried to report the payment status to your website but something went wrong.
- Contact [email protected] with your Mollie partner ID and the order number. We can investigate the specific payment and check whether Mollie successfully reported the payment state to your webshop.
Yes, you can with a separate plugin. At the moment we have tested and can recommend Payment Gateway Based Fees and Discounts for WooCommerce. Other plugins might also work. For more specific information, also see helpful snippets. We are currently developing this feature so you will have it in the future as a part of Mollie payments for WooCommerce.
Yes, you can with Mollie Payments for WooCommerce plugin. Every payment method has a sell to a specific countries option.
These payment methods take longer than a few hours to complete. The order status is set to ‘on-hold’ to prevent the WooCommerce setting ‘Hold stock (minutes)’ (inventory options) will cancel the order. The order stock is also reduced to reserve stock for these orders. The stock is restored if the payment fails or is cancelled. You can change the initial order status for these payment methods on their setting page.
Please contact [email protected] with your Mollie partner ID, please describe your problem as detailed as possible. Include screenshots where appropriate.
Where possible, also include the Mollie log file. You can find the Mollie log files in /wp-content/uploads/wc-logs/ or /wp-content/plugin/woocommerce/logs.