FAQ

I can’t install the plugin, the plugin is displayed incorrectly

Please temporarily enable the WordPress Debug Mode. Edit your wp-config.php and set the constants WP_DEBUG and WP_DEBUG_LOG to true and try it again. When the plugin triggers an error, WordPress will log the error to the log file /wp-content/debug.log. Please check this file for errors. When done, don’t forget to turn off the WordPress debug mode by setting the two constants WP_DEBUG and WP_DEBUG_LOG back to false.

I get a white screen when opening …

Most of the time a white screen means a PHP error. Because PHP won’t show error messages on default for security reasons, the page is white. Please turn on the WordPress Debug Mode to turn on PHP error messages (see previous answer).

Mollie payment gateways aren’t displayed in my checkout

• Please go to WooCommerce -> Settings -> Payments in your WordPress admin and scroll down to the Mollie settings section.
• Check which payment gateways are disabled.
• Go to the specific payment gateway settings page to find out why the payment gateway is disabled.

The order status is not getting updated after successfully completing the payment

• Please check the Mollie log file located in /wp-content/uploads/wc-logs/ or /wp-content/plugin/woocommerce/logs for debug info. Please search for the correct order number and check if Mollie has called the shop Webhook to report the payment status.
• Do you have maintenance mode enabled? Please make sure to whitelist the ‘wc-api’ endpoint otherwise Mollie can’t report the payment status to your website.
• Please check your Mollie dashboard to check if there are failed webhook reports. Mollie tried to report the payment status to your website but something went wrong.
• Contact [email protected] with your Mollie partner ID and the order number. We can investigate the specific payment and check whether Mollie successfully reported the payment state to your webshop.