2022 BI Dashboards and Reports (Show and Tell)

[dseaton]

MITx Online Business Ops BI Reports

These are both critical for the business operations teams and the reports you are most likely to generate questions/issues.

• Purchase Reconciliation
  • Allows the accounts receivable team to reconcile purchases & refunds against their financial services. The data are primarily downloaded and used in other platforms.
• Customer Service
  • Allows the Customer Service team to quickly look up user information (e.g., enrollment, purchases, etc) so they can triage help requests.

Recent Engineering Internal Reports/Dashboards

• MITx Online Course Settings Report
  • Helped validate course settings related to launching ecommerce features.
• MITx Online eCommerce Launch
  • Allows us to quickly monitor and reference purchases.

OCW Dashboards

• OCW Catalog Metrics
  • Contains content/catalog metrics and limited Google Analytics information related to users.
• OCW Department Reports
  • Provides content/catalog metrics and select Google Analytics data by department.
• OCW Course Reports
  • Provides content/catalog metrics and select Google Analytics data by department.

[pdpinch]

for each of these reports we should:

• review the report: is it still functional?
• is it still needed?
  • if not, unpublish and archive it
• has it been ported to the data platform?
  • if not, port it

[pdpinch]

I took a quick look at these two, and I don't think they are useful anymore:

• MITx Online Course Settings Report
• MITx Online eCommerce Launch

So, I archived them.