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System performance extremely poor when Windows Terminal is open during Teams screen sharing session #15928

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msherian opened this issue Sep 4, 2023 · 7 comments
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Issue-Bug It either shouldn't be doing this or needs an investigation. Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something Needs-Triage It's a new issue that the core contributor team needs to triage at the next triage meeting No-Recent-Activity This issue/PR is going stale and may be auto-closed without further activity.

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@msherian
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msherian commented Sep 4, 2023

Windows Terminal version

No response

Windows build number

No response

Other Software

IdentifyingNumber : {A7AB73A3-CB10-4AA5-9D38-6AEFFBDE4C91}
Name : Microsoft Teams Meeting Add-in for Microsoft Office
Vendor : Microsoft
Version : 1.23.22602
Caption : Microsoft Teams Meeting Add-in for Microsoft Office

IdentifyingNumber : {731F6BAA-A986-45A4-8936-7C3AAAAA760B}
Name : Teams Machine-Wide Installer
Vendor : Microsoft Corporation
Version : 1.2.0.10168
Caption : Teams Machine-Wide Installer

IdentifyingNumber : {9F191CDC-6122-4376-A0CA-B98501C749AE}
Name : VMware Horizon Media Redirection for Microsoft Teams
Vendor : VMware, Inc.
Version : 8.10.0
Caption : VMware Horizon Media Redirection for Microsoft Teams

admsdub\msherian:msherian> winget show microsoft.windowsterminal
Found Windows Terminal [Microsoft.WindowsTerminal]
Version: 1.16.10261.0
Publisher: Microsoft Corporation
Publisher Url: https://www.microsoft.com
Publisher Support Url: https://github.com/microsoft/terminal/issues
Author: Microsoft
Moniker: terminal
Description: The new Windows Terminal, a tabbed command line experience for Windows.
Homepage: https://docs.microsoft.com/windows/terminal
License: MIT
License Url: https://github.com/microsoft/terminal/blob/master/LICENSE
Privacy Url: https://privacy.microsoft.com
Copyright: Copyright (c) Microsoft Corporation. All rights reserved.
Copyright Url: https://github.com/microsoft/terminal/blob/master/LICENSE
Release Notes:
This release of Windows Terminal addresses a crash in self-elevation.

Huge thanks to @jboelter for fixing it in 1.17 (#14637).
Release Notes Url: https://github.com/microsoft/terminal/releases/tag/v1.16.10261.0
Tags:
cli
cmd
command-line
command-prompt
console
developer-tools
powershell
ps
shell
terminal
utilities
wsl
Installer:
Installer Type: msix
Installer Url: https://github.com/microsoft/terminal/releases/download/v1.16.10261.0/Microsoft.WindowsTerminal_Win10_1.16.10261.0_8wekyb3d8bbwe.msixbundle
Installer SHA256: ba6fc6854e713094b4009cf2021e8b4887cff737ab4b9c4f9390462dd2708298
Release Date: 2023-01-27

Steps to reproduce

1 ) Open an instance of Windows Terminal
2 ) Enable transparency on the display profile
3 ) Initiate a Teams call
4 ) Initiate whole screen sharing on an external monitor (laptops)

Expected Behavior

The ability to interact with applications and have the mouse respond normally

Actual Behavior

Mouse tracking becomes jittery and sluggish, and applications take tens of seconds to respond to basic input; Windows Terminal, which is on a non-shared display, goes into a not responding state.

@msherian msherian added Issue-Bug It either shouldn't be doing this or needs an investigation. Needs-Triage It's a new issue that the core contributor team needs to triage at the next triage meeting labels Sep 4, 2023
@lhecker
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lhecker commented Sep 4, 2023

Are you using an Nvidia GPU and a variable refresh rate display? If so, you're unfortunately subject to this bug: #649

@zadjii-msft zadjii-msft added the Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something label Sep 5, 2023
@microsoft-github-policy-service microsoft-github-policy-service bot added the No-Recent-Activity This issue/PR is going stale and may be auto-closed without further activity. label Sep 9, 2023
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This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment.

@msherian
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I've two adapters, an Intel 630 and an Nvidia Geforce GTX 1050.

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Attention The core contributors need to come back around and look at this ASAP. and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something No-Recent-Activity This issue/PR is going stale and may be auto-closed without further activity. labels Sep 11, 2023
@lhecker
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lhecker commented Sep 11, 2023

What about the variable refresh rate display? Do you use one (either G-Sync or FreeSync)?

@lhecker lhecker added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something and removed Needs-Attention The core contributors need to come back around and look at this ASAP. labels Sep 11, 2023
@msherian
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No the displays I am using are pretty basic: https://www.philips.ie/c-p/278B1_00/monitor-lcd-monitor-with-powersensor and the on-board XPS 9570 LCD panel. I don't even have the G-Sync option in my nVidia control panel

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Attention The core contributors need to come back around and look at this ASAP. and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something labels Sep 11, 2023
@lhecker
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lhecker commented Sep 11, 2023

Unfortunately I've never seen this issue happen on my end (and as far as I'm aware no one else on the team had this happen to them). Could you try these two things?

  • winget shows the version that they provide, not what is actually installed. To get and check the version please follow these steps:
    • Open the About dialog: image
    • Check that you use version 1.17.12191.0
      If it's older than that, please open the Microsoft Store app, navigate to your Library in the bottom left corner and update your apps. It should then install 1.17.12191.0.
  • Enable AtlasEngine in the Rendering settings:
    image

¹ The issue template asks you to do this by the way 😅:
image

@zadjii-msft zadjii-msft added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something and removed Needs-Attention The core contributors need to come back around and look at this ASAP. labels Sep 19, 2023
@microsoft-github-policy-service
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This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment.

@microsoft-github-policy-service microsoft-github-policy-service bot added the No-Recent-Activity This issue/PR is going stale and may be auto-closed without further activity. label Sep 23, 2023
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Labels
Issue-Bug It either shouldn't be doing this or needs an investigation. Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something Needs-Triage It's a new issue that the core contributor team needs to triage at the next triage meeting No-Recent-Activity This issue/PR is going stale and may be auto-closed without further activity.
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