wsl fail to start after auto-update

[shaobingchen]

Windows Version

Microsoft Windows [Version 10.0.22631.4169]

WSL Version

can not be get by "wsl.exe --version" now

Are you using WSL 1 or WSL 2?

• WSL 2
• WSL 1

Kernel Version

can not be get by "wsl.exe --status" now, it most likely to be the newest one at 10/4/2024, since it is triggered by auto-update.

Distro Version

Ubuntu 24

Other Software

No response

Repro Steps

run
wsl
at powershell, regardless of the parameters

Expected Behavior

it should enter the wsl

Actual Behavior

WSL is finishing an upgrade...
Could not write value to key \SOFTWARE\Classes\Directory\Background\shell\WSL\command. Verify that you have sufficient access to that key, or contact your support personnel.
Update failed (exit code: 1603).
Error code: Wsl/CallMsi/Install/ERROR_INSTALL_FAILURE

in fact, i have give "full control" permision of keys

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Drive\shell\WSL
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\background\shell\WSL
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shell\WSL
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shell\WSL\command

to administrator and current user by using registry.exe, but it doesn't work.

Diagnostic Logs

WslLogs-2024-10-04_22-00-48.zip

No response

[github-actions]

Logs are required for review from WSL team

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How to collect WSL logs

Download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
Set-ExecutionPolicy Bypass -Scope Process -Force
.\collect-wsl-logs.ps1

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View similar issues

Please view the issues below to see if they solve your problem, and if the issue describes your problem please consider closing this one and thumbs upping the other issue to help us prioritize it!

Closed similar issues:

• Error code: Wsl/CallMsi/Install/ERROR_INSTALL_FAILURE (#11828), similarity score: 0.79
• Could not write value to key \SOFTWARE\Classes\Drive\shell\WSL (#11697), similarity score: 0.78
• wsl2 更新失败(退出代码: 1603)。 Error code: Wsl/CallMsi/Install/ERROR_INSTALL_FAILURE (#11695), similarity score: 0.78
• WSL 正在完成升级... 系统无法打开指定的设备或文件。 更新失败(退出代码: 110)。 Error code: Wsl/CallMsi/Install/0x8007006e (#11782), similarity score: 0.77
• WSL 正在完成升级... 系统无法打开指定的设备或文件。 更新失败(退出代码: 110)。 Error code: Wsl/CallMsi/Install/0x8007006e (#11783), similarity score: 0.76

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[github-actions]

Diagnostic information

Issue was edited and new log file was found: https://github.com/user-attachments/files/17259642/WslLogs-2024-10-04_22-00-48.zip
.wslconfig found
Detected appx version: 2.3.24.0
Detected user visible error: Wsl/CallMsi/Install/ERROR_INSTALL_FAILURE

[shaobingchen]

by the way, any one know how to stop this update process? use an old but stable version is fine for me.

[ubranch]

same error here

[shaobingchen]

#11697
it works after restart

[yuan-yb]

you should give "full control" permision of the keys to the "SYSTEM" user, rather than the "administrator", your own user account, etc.