(9) ERROR: <IMAGE>: Failed to translate C:\\Windows\\system32\n<3>WSL

[Wonixen]

Windows Version

Microsoft Windows [version 10.0.22621.2428]

WSL Version

1.2.5.0

Are you using WSL 1 or WSL 2?

• WSL 2
• WSL 1

Kernel Version

5.15.90.1

Distro Version

Ubuntu 22.04

Other Software

Docker Desktop (Windows) 4.24.2

Repro Steps

starting docker desktop by double clicking on it on the desktop

Expected Behavior

I was hoping Docker desktop to launch successfully

Actual Behavior

Diagnostic Logs

[2023-10-21T18:01:59.297358300Z][GoBackendProcess][I] exit: no update found
[2023-10-21T18:01:59.297358300Z][com.docker.backend.exe.httpproxy][I] HTTP 88 CONNECT hub.docker.com:443: 200 OK
[2023-10-21T18:01:59.297358300Z][com.docker.backend.exe.httpproxy][I] HTTP 87 CONNECT hub.docker.com:443: 200 OK
[2023-10-21T18:01:59.297358300Z][com.docker.backend.exe.httpproxy][I] HTTP 88 CONNECT hub.docker.com:443: proxying to hub.docker.com:443
[2023-10-21T18:01:59.297358300Z][com.docker.backend.exe.httpproxy][I] HTTP 87 CONNECT hub.docker.com:443: proxying to hub.docker.com:443
[2023-10-21T18:01:59.366209300Z][com.docker.backend.exe.features][I] unleash client successfully synced with server
[2023-10-21T18:01:59.367857000Z][com.docker.backend.exe.features][I] remote feature flag configuration changed feature LearningCenterAIML from {false } to {true }
[2023-10-21T18:01:59.367857000Z][com.docker.backend.exe.features][I] remote feature flag configuration changed feature GSExtensionsTest from {false } to {true }
[2023-10-21T18:01:59.367857000Z][com.docker.backend.exe.features][I] remote feature flag configuration changed feature BuildsViewEAPBanner from {false } to {true }
[2023-10-21T18:01:59.367857000Z][com.docker.backend.exe.features][I] remote feature flag configuration changed feature OtelCollector from {false } to {true }
[2023-10-21T18:01:59.367857000Z][com.docker.backend.exe.features][I] remote feature flag configuration changed feature DockerScoutTab from {false } to {true }
[2023-10-21T18:01:59.367857000Z][com.docker.backend.exe.features][I] remote feature flag configuration changed feature ScoutGeneralAvailability from {false } to {true }
[2023-10-21T18:01:59.367857000Z][com.docker.backend.exe.features][I] remote feature flag configuration changed feature NotificationCenter from {false } to {true }
[2023-10-21T18:01:59.367857000Z][com.docker.backend.exe.features][I] remote feature flag configuration changed feature WalkthroughsLeadIn from {false } to {true }
[2023-10-21T18:01:59.369550900Z][com.docker.backend.exe.feature-reloader][I] feature change: feature[OtelCollector] variant[ -> ] enabled[false -> true]
[2023-10-21T18:01:59.369550900Z][com.docker.backend.exe.feature-reloader][I] running: feature[OtelCollector] variant[]
[2023-10-21T18:01:59.400031100Z][com.docker.backend.exe.wslengine][I] WSLProvisioning: setting version in docker-desktop
[2023-10-21T18:01:59.666233600Z][GoBackendProcess][I] [starting] running WSL command "wsl.exe -d docker-desktop -u root -e wsl-bootstrap version set main-124339" failed with output "<3>WSL (9) ERROR: : Failed to translate \AppData\Roaming\Docker\n<3>WSL (9) ERROR: : Failed to translate C:\Windows\system32\n<3>WSL (9) ERROR: : Failed to translate C:\Windows\n<3>WSL (9) ERROR: : Failed to translate C:\Windows\System32\Wbem\n<3>WSL (9) ERROR: : Failed to translate C:\Windows\System32\WindowsPowerShell\v1.0\\n<3>WSL (9) ERROR: : Failed to translate C:\Windows\System32\OpenSSH\\n<3>WSL (9) ERROR: : Failed to translate \AppData\Local\Programs\Git\cmd\n<3>WSL (9) ERROR: : Failed to translate C:\Program Files\Docker\Docker\resources\bin\n<3>WSL (9) ERROR: : Failed to translate \AppData\Local\Microsoft\WindowsApps\n<3>WSL (9) ERROR: : Failed to translate \AppData\Local\Programs\Microsoft VS Code\bin\n<3>WSL (9) ERROR: : Failed to translate c:\programs\Docker.DockerCLI\docker\n<3>WSL (9) ERROR: : execvpe wsl-bootstrap failed\n<3>WSL (9) ERROR: : Create process not expected to return\n": exit status
[2023-10-21T18:01:59.666233600Z][com.docker.backend.exe.bugsnag][I] notifying bugsnag: [starting] running WSL command "wsl.exe -d docker-desktop -u root -e wsl-bootstrap version set main-124339" failed with output "<3>WSL (9) ERROR: CreateProcessParseCommon:789: Failed to translate \AppData\Roaming\Docker\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate C:\Windows\system32\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate C:\Windows\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate C:\Windows\System32\Wbem\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate C:\Windows\System32\WindowsPowerShell\v1.0\\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate C:\Windows\System32\OpenSSH\\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate \AppData\Local\Programs\Git\cmd\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate C:\Program Files\Docker\Docker\resources\bin\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate \AppData\Local\Microsoft\WindowsApps\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate \AppData\Local\Programs\Microsoft VS Code\bin\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate c:\programs\Docker.DockerCLI\docker\n<3>WSL (9) ERROR: CreateProcessEntryCommon:577: execvpe wsl-bootstrap failed 8\n<3>WSL (9) ERROR: CreateProcessEntryCommon:586: Create process not expected to return\n": exit status 1
[2023-10-21T18:01:59.835861100Z][com.docker.backend.exe.wslengine][I] Clearing isocache
[2023-10-21T18:01:59.895154100Z][com.docker.backend.exe.events][I] adding server timestamp to event (backend:engines): 1697911319895154100 (failed to start WSL engine)
[2023-10-21T18:01:59.895667600Z][GoBackendProcess][I] I1021 14:01:59.895154 10308 state.go:114] sending to Dashboard: starting
[2023-10-21T18:01:59.895667600Z][com.docker.backend.exe.engines][E] running unix engine: starting WSL engine: 2 errors occurred:
[2023-10-21T18:01:59.896755100Z][GoBackendProcess][I] * provisioning docker WSL distros: checking if main distro is up to date: checking main distro bootstrap version: running WSL command "wsl.exe -d docker-desktop -u root -e wsl-bootstrap version" failed with output "<3>WSL (9) ERROR: CreateProcessParseCommon:789: Failed to translate \AppData\Roaming\Docker\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate C:\Windows\system32\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate C:\Windows\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate C:\Windows\System32\Wbem\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate C:\Windows\System32\WindowsPowerShell\v1.0\\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate C:\Windows\System32\OpenSSH\\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate \AppData\Local\Programs\Git\cmd\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate C:\Program Files\Docker\Docker\resources\bin\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate \AppData\Local\Microsoft\WindowsApps\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate \AppData\Local\Programs\Microsoft VS Code\bin\n<3>WSL (9) ERROR: UtilTranslatePathList:2803: Failed to translate c:\programs\Docker.DockerCLI\docker\n<3>WSL (9) ERROR: CreateProcessEntryCommon:577: execvpe wsl-bootstrap failed 8\n<3>WSL (9) ERROR: CreateProcessEntryCommon:586: Create process not expected to return\n": exit status 1
[2023-10-21T18:01:59.896755100Z][GoBackendProcess][I] * checking if isocache exists: CreateFile \wsl$\docker-desktop-data\isocache: The network name cannot be found.
[2023-10-21T18:01:59.896938900Z][GoBackendProcess][I] . An unexpected error was encountered while executing a WSL command. Common causes include access rights issues, which occur after waking the computer or not being connected to your domain/active directory.
[2023-10-21T18:01:59.896938900Z][GoBackendProcess][I] Please try shutting WSL down (wsl --shutdown) and/or rebooting your computer. If not sufficient, WSL may need to be reinstalled fully. As a last resort, try to uninstall/reinstall Docker Desktop. If the issue persists please collect diagnostics and submit an issue (https://docs.docker.com/desktop/troubleshoot/overview/#diagnose-from-the-terminal).

[OneBlue]

/logs

[Wonixen]

WslLogs-2023-10-22_09-17-50.zip

here it is!

[microsoft-github-policy-service]

This issue has been automatically closed since it has not had any activity for the past year. If you're still experiencing this issue please re-file this as a new issue or feature request.

Thank you!