File missing after command "wsl --update" showing "WSL is finishing an ugrade... Update failed (exit code:1603) Error code:Wsl/CallMsi/E_ABORT"

[ChenLiangYin]

Today I want to check the volume of my virtual machine. Therefore, I just want to update my wsl. However, it shows the message "WSL is finishing an ugrade... Update failed (exit code:1603) Error code:Wsl/CallMsi/E_ABORT" which seems unable to update. However, after that, my virtual machine and all of my files on it were gone. I am using the Ubuntu 20.04

[OneBlue]

Thank you for reporting this @ChenLiangYin. Which version of WSL are you running ? What's the output of wsl --version ?

[ChenLiangYin]

Thank you for your reply!
In fact I am looking for some solutions in
https://answers.microsoft.com/en-us/windows/forum/all/wsl-files-missing-after-windows-11-update/a13c4a14-f67e-488b-8259-0340a7cf503e and I uninstalled the app I just installed (windows subsystem for linux). And the linux distribution has come back. However, if I open the vscode with wsl. It fails to connect to the wsl.

I think I am in wsl2. "wsl --version" shows "invalid command line option --version".
I still remember I have two wsl.exe in the past when checking "where wsl". The wsl under system32 is 10.0.22621.2483

[OneBlue]

It looks like you reverted to inbox wsl. Can you try to run wsl --update and see if that solves the issue ?

[OneBlue]

If you install WSL > 2.0 again, can you collect logs during the installation so we can see where the issue is ?

/logs

[ChenLiangYin]

#Requires -RunAsAdministrator

[CmdletBinding()]
Param (
$LogProfile = $null,
[switch]$Dump = $false
)

Set-StrictMode -Version Latest

$folder = "WslLogs-" + (Get-Date -Format "yyyy-MM-dd_HH-mm-ss")
mkdir -p $folder

if ($LogProfile -eq $null)
{
$LogProfile = "$folder/wsl.wprp"
try {
Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/wsl.wprp" -OutFile $LogProfile
}
catch {
throw
}
}

reg.exe export HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Lxss $folder/HKCU.txt
reg.exe export HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Lxss $folder/HKLM.txt
reg.exe export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\P9NP $folder/P9NP.txt
reg.exe export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2 $folder/Winsock2.txt

$wslconfig = "$env:USERPROFILE/.wslconfig"
if (Test-Path $wslconfig)
{
Copy-Item $wslconfig $folder
}

get-appxpackage MicrosoftCorporationII.WindowsSubsystemforLinux > $folder/appxpackage.txt
get-acl "C:\ProgramData\Microsoft\Windows\WindowsApps" -ErrorAction Ignore | Format-List > $folder/acl.txt
Get-WindowsOptionalFeature -Online > $folder/optional-components.txt
bcdedit.exe > $folder/bcdedit.txt

$wprOutputLog = "$folder/wpr.txt"

wpr.exe -start $LogProfile -filemode 2>&1 >> $wprOutputLog
if ($LastExitCode -Ne 0)
{
Write-Host -ForegroundColor Yellow "Log collection failed to start (exit code: $LastExitCode), trying to reset it."
wpr.exe -cancel 2>&1 >> $wprOutputLog

wpr.exe -start $LogProfile -filemode 2>&1 >> $wprOutputLog
if ($LastExitCode -Ne 0)
{
    Write-Host -ForegroundColor Red "Couldn't start log collection (exitCode: $LastExitCode)"
}

}

try
{
Write-Host -NoNewLine -ForegroundColor Green "Log collection is running. Please reproduce the problem and press any key to save the logs."

$KeysToIgnore =
      16,  # Shift (left or right)
      17,  # Ctrl (left or right)
      18,  # Alt (left or right)
      20,  # Caps lock
      91,  # Windows key (left)
      92,  # Windows key (right)
      93,  # Menu key
      144, # Num lock
      145, # Scroll lock
      166, # Back
      167, # Forward
      168, # Refresh
      169, # Stop
      170, # Search
      171, # Favorites
      172, # Start/Home
      173, # Mute
      174, # Volume Down
      175, # Volume Up
      176, # Next Track
      177, # Previous Track
      178, # Stop Media
      179, # Play
      180, # Mail
      181, # Select Media
      182, # Application 1
      183  # Application 2

$Key = $null
while ($Key -Eq $null -Or $Key.VirtualKeyCode -Eq $null -Or $KeysToIgnore -Contains $Key.VirtualKeyCode)
{
    $Key = $Host.UI.RawUI.ReadKey('NoEcho,IncludeKeyDown')
}

Write-Host "`nSaving logs..."

}
finally
{
wpr.exe -stop $folder/logs.etl 2>&1 >> $wprOutputLog
}

if ($Dump)
{
$Assembly = [PSObject].Assembly.GetType('System.Management.Automation.WindowsErrorReporting')
$DumpMethod = $Assembly.GetNestedType('NativeMethods', 'NonPublic').GetMethod('MiniDumpWriteDump', [Reflection.BindingFlags] 'NonPublic, Static')

$dumpFolder = Join-Path (Resolve-Path "$folder") dumps
New-Item -ItemType "directory" -Path "$dumpFolder"

$executables = "wsl", "wslservice", "wslhost", "msrdc"
foreach($process in Get-Process | Where-Object { $executables -contains $_.ProcessName})
{
    $dumpFile =  "$dumpFolder/$($process.ProcessName).$($process.Id).dmp"
    Write-Host "Writing $($dumpFile)"

    $OutputFile = New-Object IO.FileStream($dumpFile, [IO.FileMode]::Create)

    $Result = $DumpMethod.Invoke($null, @($process.Handle,
                                          $process.id,
                                          $OutputFile.SafeFileHandle,
                                          [UInt32] 2,
                                          [IntPtr]::Zero,
                                          [IntPtr]::Zero,
                                          [IntPtr]::Zero))

    $OutputFile.Close()
    if (-not $Result)
    {
        Write-Host "Failed to write dump for: $($dumpFile)"
    }
}

}

Collect networking state relevant for WSL

Using a try/catch for commands below, as some of them do not exist on all OS versions

Write-Host "`nCollecting additional network state..."

$networkingFolder = "$folder/networking"
mkdir -p $networkingFolder

Host networking info

try
{
Get-NetAdapter -includeHidden | select Name,ifIndex,NetLuid,InterfaceGuid,Status,MacAddress,MtuSize,InterfaceType,Hidden,HardwareInterface,ConnectorPresent,MediaType,PhysicalMediaType | Out-File -FilePath "$networkingFolder/Get-NetAdapter.log" -Append
}
catch {}

try
{
Get-NetIPConfiguration -All -Detailed | Out-File -FilePath "$networkingFolder/Get-NetIPConfiguration.log" -Append
}
catch {}

try
{
Get-NetFirewallHyperVVMCreator | Out-File -FilePath "$networkingFolder/Get-NetFirewallHyperVVMCreator.log" -Append
}
catch {}

try
{
Get-NetFirewallHyperVVMSetting -PolicyStore ActiveStore | Out-File -FilePath "$networkingFolder/Get-NetFirewallHyperVVMSetting_ActiveStore.log" -Append
}
catch {}

try
{
Get-NetFirewallHyperVProfile -PolicyStore ActiveStore | Out-File -FilePath "$networkingFolder/Get-NetFirewallHyperVProfile_ActiveStore.log" -Append
}
catch {}

try
{
Get-NetFirewallHyperVPort | Out-File -FilePath "$networkingFolder/Get-NetFirewallHyperVPort.log" -Append
}
catch {}

try
{
& hnsdiag.exe list all 2>&1 > $networkingFolder/hnsdiag_list_all.log
}
catch {}

try
{
& hnsdiag.exe list endpoints -df 2>&1 > $networkingFolder/hnsdiag_list_endpoints.log
}
catch {}

try
{
foreach ($port in Get-NetFirewallHyperVPort)
{
& vfpctrl.exe /port $port.PortName /get-port-state 2>&1 > "$networkingFolder/vfp-port-$($port.PortName)-get-port-state.log"
& vfpctrl.exe /port $port.PortName /list-rule 2>&1 > "$networkingFolder/vfp-port-$($port.PortName)-list-rule.log"
}
}
catch {}

try
{
& vfpctrl.exe /list-vmswitch-port 2>&1 > $networkingFolder/vfpctrl_list_vmswitch_port.log
}
catch {}

$logArchive = "$(Resolve-Path $folder).zip"
Compress-Archive -Path $folder -DestinationPath $logArchive
Remove-Item $folder -Recurse

Write-Host -ForegroundColor Green "Logs saved in: $logArchive. Please attach that file to the GitHub issue."

[ChenLiangYin]

Actually I have found the the ubuntu folder in %localappdata% where the ext4 still exists. It seems like those files are still intact. However, I don't know why after uninstalling the apps I still couldn't connect wsl.

[ChenLiangYin]

It looks like you reverted to inbox wsl. Can you try to run wsl --update and see if that solves the issue ?

No, the problem still exists even if I push the repair button. If there anyway to repair and restore my original wsl? or I have to shutdown the original one and create a new one with the original ext4. I just copied it to other disk.

[OneBlue]

Does manually installing the latest release solve the issue ?

[ChenLiangYin]

I am installing it manually. But it shows "WSL service could not be installed. Verify you have sufficient privileges to install system services". But I am administer...

[OneBlue]

Can you collect logs during the install ?

/logs

[ChenLiangYin]

#Requires -RunAsAdministrator

[CmdletBinding()]
Param (
$LogProfile = $null,
[switch]$Dump = $false
)

Set-StrictMode -Version Latest

$folder = "WslLogs-" + (Get-Date -Format "yyyy-MM-dd_HH-mm-ss")
mkdir -p $folder

if ($LogProfile -eq $null)
{
$LogProfile = "$folder/wsl.wprp"
try {
Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/wsl.wprp" -OutFile $LogProfile
}
catch {
throw
}
}

reg.exe export HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Lxss $folder/HKCU.txt
reg.exe export HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Lxss $folder/HKLM.txt
reg.exe export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\P9NP $folder/P9NP.txt
reg.exe export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2 $folder/Winsock2.txt

$wslconfig = "$env:USERPROFILE/.wslconfig"
if (Test-Path $wslconfig)
{
Copy-Item $wslconfig $folder
}

get-appxpackage MicrosoftCorporationII.WindowsSubsystemforLinux > $folder/appxpackage.txt
get-acl "C:\ProgramData\Microsoft\Windows\WindowsApps" -ErrorAction Ignore | Format-List > $folder/acl.txt
Get-WindowsOptionalFeature -Online > $folder/optional-components.txt
bcdedit.exe > $folder/bcdedit.txt

$wprOutputLog = "$folder/wpr.txt"

wpr.exe -start $LogProfile -filemode 2>&1 >> $wprOutputLog
if ($LastExitCode -Ne 0)
{
Write-Host -ForegroundColor Yellow "Log collection failed to start (exit code: $LastExitCode), trying to reset it."
wpr.exe -cancel 2>&1 >> $wprOutputLog

wpr.exe -start $LogProfile -filemode 2>&1 >> $wprOutputLog
if ($LastExitCode -Ne 0)
{
    Write-Host -ForegroundColor Red "Couldn't start log collection (exitCode: $LastExitCode)"
}

}

try
{
Write-Host -NoNewLine -ForegroundColor Green "Log collection is running. Please reproduce the problem and press any key to save the logs."

$KeysToIgnore =
      16,  # Shift (left or right)
      17,  # Ctrl (left or right)
      18,  # Alt (left or right)
      20,  # Caps lock
      91,  # Windows key (left)
      92,  # Windows key (right)
      93,  # Menu key
      144, # Num lock
      145, # Scroll lock
      166, # Back
      167, # Forward
      168, # Refresh
      169, # Stop
      170, # Search
      171, # Favorites
      172, # Start/Home
      173, # Mute
      174, # Volume Down
      175, # Volume Up
      176, # Next Track
      177, # Previous Track
      178, # Stop Media
      179, # Play
      180, # Mail
      181, # Select Media
      182, # Application 1
      183  # Application 2

$Key = $null
while ($Key -Eq $null -Or $Key.VirtualKeyCode -Eq $null -Or $KeysToIgnore -Contains $Key.VirtualKeyCode)
{
    $Key = $Host.UI.RawUI.ReadKey('NoEcho,IncludeKeyDown')
}

Write-Host "`nSaving logs..."

}
finally
{
wpr.exe -stop $folder/logs.etl 2>&1 >> $wprOutputLog
}

if ($Dump)
{
$Assembly = [PSObject].Assembly.GetType('System.Management.Automation.WindowsErrorReporting')
$DumpMethod = $Assembly.GetNestedType('NativeMethods', 'NonPublic').GetMethod('MiniDumpWriteDump', [Reflection.BindingFlags] 'NonPublic, Static')

$dumpFolder = Join-Path (Resolve-Path "$folder") dumps
New-Item -ItemType "directory" -Path "$dumpFolder"

$executables = "wsl", "wslservice", "wslhost", "msrdc"
foreach($process in Get-Process | Where-Object { $executables -contains $_.ProcessName})
{
    $dumpFile =  "$dumpFolder/$($process.ProcessName).$($process.Id).dmp"
    Write-Host "Writing $($dumpFile)"

    $OutputFile = New-Object IO.FileStream($dumpFile, [IO.FileMode]::Create)

    $Result = $DumpMethod.Invoke($null, @($process.Handle,
                                          $process.id,
                                          $OutputFile.SafeFileHandle,
                                          [UInt32] 2,
                                          [IntPtr]::Zero,
                                          [IntPtr]::Zero,
                                          [IntPtr]::Zero))

    $OutputFile.Close()
    if (-not $Result)
    {
        Write-Host "Failed to write dump for: $($dumpFile)"
    }
}

}

Collect networking state relevant for WSL

Using a try/catch for commands below, as some of them do not exist on all OS versions

Write-Host "`nCollecting additional network state..."

$networkingFolder = "$folder/networking"
mkdir -p $networkingFolder

Host networking info

try
{
Get-NetAdapter -includeHidden | select Name,ifIndex,NetLuid,InterfaceGuid,Status,MacAddress,MtuSize,InterfaceType,Hidden,HardwareInterface,ConnectorPresent,MediaType,PhysicalMediaType | Out-File -FilePath "$networkingFolder/Get-NetAdapter.log" -Append
}
catch {}

try
{
Get-NetIPConfiguration -All -Detailed | Out-File -FilePath "$networkingFolder/Get-NetIPConfiguration.log" -Append
}
catch {}

try
{
Get-NetFirewallHyperVVMCreator | Out-File -FilePath "$networkingFolder/Get-NetFirewallHyperVVMCreator.log" -Append
}
catch {}

try
{
Get-NetFirewallHyperVVMSetting -PolicyStore ActiveStore | Out-File -FilePath "$networkingFolder/Get-NetFirewallHyperVVMSetting_ActiveStore.log" -Append
}
catch {}

try
{
Get-NetFirewallHyperVProfile -PolicyStore ActiveStore | Out-File -FilePath "$networkingFolder/Get-NetFirewallHyperVProfile_ActiveStore.log" -Append
}
catch {}

try
{
Get-NetFirewallHyperVPort | Out-File -FilePath "$networkingFolder/Get-NetFirewallHyperVPort.log" -Append
}
catch {}

try
{
& hnsdiag.exe list all 2>&1 > $networkingFolder/hnsdiag_list_all.log
}
catch {}

try
{
& hnsdiag.exe list endpoints -df 2>&1 > $networkingFolder/hnsdiag_list_endpoints.log
}
catch {}

try
{
foreach ($port in Get-NetFirewallHyperVPort)
{
& vfpctrl.exe /port $port.PortName /get-port-state 2>&1 > "$networkingFolder/vfp-port-$($port.PortName)-get-port-state.log"
& vfpctrl.exe /port $port.PortName /list-rule 2>&1 > "$networkingFolder/vfp-port-$($port.PortName)-list-rule.log"
}
}
catch {}

try
{
& vfpctrl.exe /list-vmswitch-port 2>&1 > $networkingFolder/vfpctrl_list_vmswitch_port.log
}
catch {}

$logArchive = "$(Resolve-Path $folder).zip"
Compress-Archive -Path $folder -DestinationPath $logArchive
Remove-Item $folder -Recurse

Write-Host -ForegroundColor Green "Logs saved in: $logArchive. Please attach that file to the GitHub issue."

[OneBlue]

You need to run the script and upload the file it produces, this is just the content of the script.

/logs

[ChenLiangYin]

WslLogs-2023-10-21_03-55-20.zip

[ChenLiangYin]

Sorry I see.
This is another previous log file I have when installing wsl
WslLogs-2023-10-21_03-17-06.zip

[ChenLiangYin]

You need to run the script and upload the file it produces, this is just the content of the script.

/logs

I found out the solution now. I install a new distribution Ubuntu-22.04 now and replace its ext4 file with my previous one (on ubuntu20.04) and it works! All the files and data got restored. And I can open it on vscode. However, I am not sure if there is any problem when doing this way.

Now I feel like I should store the files on my mnt/ not on the virtual machine.

[benhillis]

Fixed with https://github.com/microsoft/WSL/releases/tag/2.0.6