Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

[Usable - Bot Webchat - Add Typing indicator GIF]: While typing any message there is typing indicator symbol appears which can confuse the end users #4031

Closed
KattaBhargav opened this issue Aug 16, 2021 · 4 comments · Fixed by #4063
Assignees
Labels
Accessibility: Audit 2021-08-21 Issues that discovered during audit on 2021-08-21 area-accessibility bug Indicates an unexpected problem or an unintended behavior. ExemptFromDailyDRIReport exempt from daily DRI report
Milestone

Comments

@KattaBhargav
Copy link

User Experience:
If user is typing any message there is typing indicator is visible on the screen then the user can get confuse.

Repro Steps:

  1. Open URL: https://microsoft.github.io/BotFramework-WebChat/05.custom-components/b.send-typing-indicator/
  2. Web chat bundle will open.
  3. Navigate on the web chat bot and Type "sendTypingIndicator" in the send box
  4. Typing indicator GIF appears on chat window.
  5. Check and verify that step 3-4 are accessible and MAS compliant.

Actual Result:
While typing any message there is typing indicator symbol appears.

Expected Result:
While typing any message there should not be any typing indicator symbol appears on the screen.

Test Environment:
OS: Win 10 21H1
Build: OS Build 19043.1147
Browser: Edge Chromium Version 94.0.972.2 (Official build) dev (64-bit)
#URL: https://microsoft.github.io/BotFramework-WebChat/05.custom-components/b.send-typing-indicator/

@KattaBhargav KattaBhargav added Bot Services Required for internal Azure reporting. Do not delete. Do not change color. bug Indicates an unexpected problem or an unintended behavior. customer-reported Required for internal Azure reporting. Do not delete. labels Aug 16, 2021
@KattaBhargav
Copy link
Author

KattaBhargav commented Aug 16, 2021

#A11yUsable;#A11ySev4;#HCL;#Accessibility;#Win10-Edge(Chromium);#BotFrameworkWebChat-Aug21;

@joshgummersall joshgummersall removed customer-reported Required for internal Azure reporting. Do not delete. Bot Services Required for internal Azure reporting. Do not delete. Do not change color. labels Aug 16, 2021
@compulim compulim removed their assignment Aug 16, 2021
@joshgummersall joshgummersall added the ExemptFromDailyDRIReport exempt from daily DRI report label Aug 17, 2021
@compulim compulim added this to the R15 milestone Aug 23, 2021
@compulim
Copy link
Contributor

compulim commented Aug 23, 2021

Status: Fixed (reducing confusion by changing how the sample works)

The sample is demonstrating the bot's typing by mirroring user's typing. In other words, when the user types, the bot will send a typing indicator at the same time.

This is not a production issue, but we should update the sample to make it less confusing. Probably a separate button on the page to ask the bot to send a typing indicator (instead of mirroring).

@compulim compulim self-assigned this Sep 13, 2021
@compulim compulim added the Accessibility: Audit 2021-08-21 Issues that discovered during audit on 2021-08-21 label Sep 27, 2021
@v-shikch
Copy link

As verified issue on URL: Web Chat: Full-featured bundle (microsoft.github.io) on Browser: Edge Chromium Version 96.0.1028.0 (Official build) dev (64-bit), here issue is fixed. Hence closing the bug.

@compulim
Copy link
Contributor

Thanks @v-shikch. Appreciated.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
Accessibility: Audit 2021-08-21 Issues that discovered during audit on 2021-08-21 area-accessibility bug Indicates an unexpected problem or an unintended behavior. ExemptFromDailyDRIReport exempt from daily DRI report
Projects
None yet
Development

Successfully merging a pull request may close this issue.

4 participants