From af59cc3666e3084ec28f3dba6f79312aec3ad864 Mon Sep 17 00:00:00 2001 From: Aimee Ukasick Date: Thu, 19 Sep 2019 15:20:36 -0500 Subject: [PATCH] 2019 Kubernetes Documentation Survey results Incoporate reviewer feedback Text and image Add github location Signed-off-by: Aimee Ukasick --- .../en/blog/_posts/2019-sig-docs-survey.md | 131 ++++++++++++++++++ .../2019-sig-docs-survey/Q9-k8s-docs-use.png | Bin 0 -> 20158 bytes 2 files changed, 131 insertions(+) create mode 100644 content/en/blog/_posts/2019-sig-docs-survey.md create mode 100644 static/images/blog/2019-sig-docs-survey/Q9-k8s-docs-use.png diff --git a/content/en/blog/_posts/2019-sig-docs-survey.md b/content/en/blog/_posts/2019-sig-docs-survey.md new file mode 100644 index 0000000000000..9de25e9e4fcda --- /dev/null +++ b/content/en/blog/_posts/2019-sig-docs-survey.md @@ -0,0 +1,131 @@ +--- +layout: blog +title: "Kubernetes Documentation Survey" +date: 2019-09-19 +slug: Kubernetes-Documentation-End-User-Survey +--- + +**Author:** [Aimee Ukasick](https://www.linkedin.com/in/aimee-ukasick/) and SIG Docs + +In September, SIG Docs conducted its first survey about the [Kubernetes +documentation](https://kubernetes.io/docs/). We'd like to thank the CNCF's Kim +McMahon for helping us create the survey and access the results. + +# Key takeaways + +Respondents would like more example code, more detailed content, and more +diagrams in the Concepts, Tasks, and Reference sections. + +74% of respondents would like the Tutorials section to contain advanced content. + +69.70% said the Kubernetes documentation is the first place they look for +information about Kubernetes. + +# Survey methodology and respondents + +We conducted the survey in English. The survey was only available for 4 days due +to time constraints. We announced the survey on Kubernetes mailing lists, in +Kubernetes Slack channels, on Twitter, and in Kube Weekly. There were 23 +questions, and respondents took an average of 4 minutes to complete the survey. + +## Quick facts about respondents: + +- 48.48% are experienced Kubernetes users, 26.26% expert, and 25.25% beginner +- 57.58% use Kubernetes in both administrator and developer roles +- 64.65% have been using the Kubernetes documentation for more than 12 months +- 95.96% read the documentation in English + +# Question and response highlights + +## Why people access the Kubernetes documentation + +The majority of respondents stated that they access the documentation for the Concepts. + +{{< figure + src="/images/blog/2019-sig-docs-survey/Q9-k8s-docs-use.png" + alt="Why respondents access the Kubernetes documentation" +>}} + +This deviates only slightly from what we see in Google Analytics: of the top 10 +most viewed pages this year, #1 is the kubectl cheatsheet in the Reference section, +followed overwhelmingly by pages in the Concepts section. + +## Satisfaction with the documentation + +We asked respondents to record their level of satisfaction with the detail in +the Concepts, Tasks, Reference, and Tutorials sections: + +- Concepts: 47.96% Moderately Satisfied +- Tasks: 50.54% Moderately Satisfied +- Reference: 40.86% Very Satisfied +- Tutorial: 47.25% Moderately Satisfied + +## How SIG Docs can improve each documentation section + +We asked how we could improve each section, providing respondents with +selectable answers as well as a text field. The clear majority would like more +example code, more detailed content, more diagrams, and advanced tutorials: + +```text +- Personally, would like to see more analogies to help further understanding. +- Would be great if corresponding sections of code were explained too +- Expand on the concepts to bring them together - they're a bucket of separate eels moving in different directions right now +- More diagrams, and more example code + ``` + +Respondents used the "Other" text box to record areas causing frustration: + +```text +- Keep concepts up to date and accurate +- Keep task topics up to date and accurate. Human testing. +- Overhaul the examples. Many times the output of commands shown is not actual. +- I've never understood how to navigate or interpret the reference section +- Keep the tutorials up to date, or remove them +``` + +## How SIG Docs can improve the documentation overall + +We asked respondents how we can improve the Kubernetes documentation +overall. Some took the opportunity to tell us we are doing a good job: + +```text +- For me, it is the best documented open source project. +- Keep going! +- I find the documentation to be excellent. +- You [are] doing a great job. For real. +``` + +Other respondents provided feedback on the content: + +```text +- ...But since we're talking about docs, more is always better. More +advanced configuration examples would be, to me, the way to go. Like a Use Case page for each +configuration topic with beginner to advanced example scenarios. Something like that would be +awesome.... +- More in-depth examples and use cases would be great. I often feel that the Kubernetes +documentation scratches the surface of a topic, which might be great for new users, but it leaves +more experienced users without much "official" guidance on how to implement certain things. +- More production like examples in the resource sections (notably secrets) or links to production like +examples +- It would be great to see a very clear "Quick Start" A->Z up and running like many other tech +projects. There are a handful of almost-quick-starts, but no single guidance. The result is +information overkill. +``` + +A few respondents provided technical suggestions: + +```text +- Make table columns sortable and filterable using a ReactJS or Angular component. +- For most, I think creating documentation with Hugo - a system for static site generation - is not +appropriate. There are better systems for documenting large software project. Specifically, I would +like to see k8s switch to Sphinx for documentation. It has an excellent built-in search, it is easy to +learn if you know markdown, it is widely adopted by other projects (e.g. every software project in +readthedocs.io, linux kernel, docs.python.org etc). +``` + +Overall, respondents provided constructive criticism focusing on the need for +advanced use cases as well as more in-depth examples, guides, and walkthroughs. + +# Where to see more + +Survey results summary, charts, and raw data are available in `kubernetes/community` sig-docs [survey](https://github.com/kubernetes/community/tree/master/sig-docs/survey) directory. diff --git a/static/images/blog/2019-sig-docs-survey/Q9-k8s-docs-use.png b/static/images/blog/2019-sig-docs-survey/Q9-k8s-docs-use.png new file mode 100644 index 0000000000000000000000000000000000000000..cc2eb6897f39fcc6282518cd461421433181dad6 GIT binary patch literal 20158 zcmbrm2UJtr7A_ncAYDXMszC(>0qIf#8j4Dn7CIum*AO8T6%gqH(gj4M_t3jamnOXv zdhZ=V`4^t+x#!$_?t5>H-!b+`%rHAUJ8RAPwW*JS++z|#YC;GELh|&9xFQ5{)*c+J 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