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Management Console Wont Load (Windows) #1677

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jamie-dit opened this issue Jan 5, 2025 · 4 comments
Closed

Management Console Wont Load (Windows) #1677

jamie-dit opened this issue Jan 5, 2025 · 4 comments

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@jamie-dit
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Describe the bug
When loading the Scrypted management console on a Windows machine, an error message appears on the console URL stating: "Internal Plugin Error: @scrypted/core". This issue persists even after removing and reinstalling Scrypted.

To Reproduce
Steps to reproduce the behavior:

Navigate to the Scrypted management console URL in a web browser on a Windows 11 PC.
Attempt to log in or perform any action within the console.
Witness the error message displayed: "Internal Plugin Error: @scrypted/core".
Expected behavior
I expected the Scrypted management console to load without error and to function properly, allowing me to manage plugins and settings seamlessly.

Screenshots
Screenshot showcasing the error message has been uploaded with this report.

Server (please complete the following information):

OS: Windows 11
Installation Method: Reinstalled using standard setup (exact method not specified)
Hardware Model (please complete the following information):

Device: Desktop PC with Nvidia GPU x86 architecture
Client (please complete the following information, if applicable):

Software: Web Browser (exact browser not specified, reproduce across multiple browsers if needed)
Additional context
This issue has been persistent and attempts to resolve it through reinstallation have proven unsuccessful. Any guidance or insight into resolving this error would be greatly appreciated.

Screenshot_1
@koush
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koush commented Jan 5, 2025

Did you ever run the terminal version?

If so, can you quit the app and redo the migration steps:

https://docs.scrypted.app/maintenance/migration.html#migrating-to-the-desktop-application

@jamie-dit
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No, I never did.

Was running the Windows version. It looks like something in my .scrypted file got corrupted (after renaming the folder, I was able to start Scrypted but I lost all my data).

@koush koush closed this as completed Jan 6, 2025
@jamie-dit
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Is there a way to see what is corrupted? Would prefer not to have to start over again.

@koush
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koush commented Jan 6, 2025

Is there a way to see what is corrupted? Would prefer not to have to start over again.

If you follow the migration steps it will remove everything but the necessary database in the .scrypted directory. If it still doesn't start, it is not easy to recover. Would need to use leveldb tools. Data corruption is extremely uncommon. It's the same local database used by chrome. I'd make sure you're not syncing to one drive or something like that.

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