SugarLookupPrefs.xml

<?xml version="1.0"?>
<main>
    <prefs>
        <app_url>https://sugarinternal.sugarondemand.com</app_url>
        <user>username</user>
        <password>password</password>
        <max_results>15</max_results>
    </prefs>
    <queries>
        <query>
            <keyword>bug</keyword>
            <module>Bugs</module>
            <where>bugs.bug_number = {term}</where>
            <fields>id,name,bug_number,status</fields>
            <orderBy>date_entered DESC</orderBy>
        </query>
        <query>
            <keyword>case</keyword>
            <module>Cases</module>
            <where>cases.case_number = {term}</where>
            <fields>id,name,case_number,status</fields>
            <orderBy>date_entered DESC</orderBy>
        </query>
        <query>
            <keyword>itr</keyword>
            <module>ITRequests</module>
            <where>itrequests.itrequest_number = {term}</where>
            <fields>id,name,itrequest_number,status</fields>
            <orderBy>date_entered DESC</orderBy>
        </query>
        <query>
            <keyword>bugs</keyword>
            <module>Bugs</module>
            <where>CONCAT(bugs.name, bugs.description, bugs.work_log) LIKE '%{term}%'</where>
            <fields>id,name,bug_number,status</fields>
            <orderBy>date_entered DESC</orderBy>
        </query>
        <query>
            <keyword>cases</keyword>
            <module>Cases</module>
            <where>CONCAT(cases.name, cases.description, cases.resolution) LIKE '%{term}%'</where>
            <fields>id,name,case_number,status</fields>
            <orderBy>date_entered DESC</orderBy>
        </query>
        <query>
            <keyword>itrs</keyword>
            <module>ITRequests</module>
            <where>CONCAT(itrequests.name, itrequests.description, itrequests.resolution) LIKE '%{term}%'</where>
            <fields>id,name,itrequest_number,status</fields>
            <orderBy>date_entered DESC</orderBy>
        </query>
    </queries>
</main>