App refuses to play one specific movie and crashes when trying to skip forward #4344
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bug
Something isn't working
Comments
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Most likely duplicate of #4331. |
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@nielsvanvelzen The issue is still present on V 0.18.3 |
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With the exact same crash? So this line: |
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Ah, you are right, my bad. I assumed it was the same because it happens in exactly the same way (stream doesn't start unless I manually select a bitrate, and the app crashes if I try to skip forward before the stream starts) Here is a new crash log: ---
client: Jellyfin for Android TV
client_version: 0.18.3
client_repository: https://github.com/jellyfin/jellyfin-androidtv
type: crash_report
format: markdown
---
### Logs
***Stack Trace***:
```log
java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String org.jellyfin.androidtv.data.compat.StreamInfo.getPlaySessionId()' on a null object reference
at org.jellyfin.androidtv.ui.playback.PlaybackManager.changeVideoStream(PlaybackManager.java:65)
at org.jellyfin.androidtv.ui.playback.PlaybackController.seek(PlaybackController.java:912)
at org.jellyfin.androidtv.ui.playback.PlaybackController.seek(PlaybackController.java:864)
at org.jellyfin.androidtv.ui.playback.overlay.VideoPlayerAdapter.seekTo(VideoPlayerAdapter.java:52)
at androidx.leanback.media.PlaybackBaseControlGlue.seekTo(PlaybackBaseControlGlue.java:611)
at androidx.leanback.media.PlaybackTransportControlGlue$SeekUiClient.onSeekFinished(PlaybackTransportControlGlue.java:372)
at androidx.leanback.app.PlaybackSupportFragment$11.onSeekFinished(PlaybackSupportFragment.java:1156)
at androidx.leanback.widget.PlaybackTransportRowPresenter$ViewHolder.stopSeek(PlaybackTransportRowPresenter.java:396)
at androidx.leanback.widget.PlaybackTransportRowPresenter$ViewHolder$4.onKey(PlaybackTransportRowPresenter.java:308)
at android.view.View.dispatchKeyEvent(View.java:14474)
at android.view.ViewGroup.dispatchKeyEvent(ViewGroup.java:1964)
at androidx.leanback.widget.PlaybackTransportRowView.dispatchKeyEvent(PlaybackTransportRowView.java:71)
at android.view.ViewGroup.dispatchKeyEvent(ViewGroup.java:1964)
at android.view.ViewGroup.dispatchKeyEvent(ViewGroup.java:1964)
at androidx.leanback.widget.BaseGridView.dispatchKeyEvent(BaseGridView.java:1081)
at android.view.ViewGroup.dispatchKeyEvent(ViewGroup.java:1964)
at android.view.ViewGroup.dispatchKeyEvent(ViewGroup.java:1964)
at android.view.ViewGroup.dispatchKeyEvent(ViewGroup.java:1964)
at android.view.ViewGroup.dispatchKeyEvent(ViewGroup.java:1964)
at android.view.ViewGroup.dispatchKeyEvent(ViewGroup.java:1964)
at android.view.ViewGroup.dispatchKeyEvent(ViewGroup.java:1964)
at android.view.ViewGroup.dispatchKeyEvent(ViewGroup.java:1964)
at android.view.ViewGroup.dispatchKeyEvent(ViewGroup.java:1964)
at android.view.ViewGroup.dispatchKeyEvent(ViewGroup.java:1964)
at android.view.ViewGroup.dispatchKeyEvent(ViewGroup.java:1964)
at android.view.ViewGroup.dispatchKeyEvent(ViewGroup.java:1964)
at com.android.internal.policy.DecorView.superDispatchKeyEvent(DecorView.java:490)
at com.android.internal.policy.PhoneWindow.superDispatchKeyEvent(PhoneWindow.java:1880)
at android.app.Activity.dispatchKeyEvent(Activity.java:4156)
at androidx.core.app.ComponentActivity.superDispatchKeyEvent(ComponentActivity.kt:96)
at androidx.core.view.KeyEventDispatcher.dispatchKeyEvent(KeyEventDispatcher.java:85)
at androidx.core.app.ComponentActivity.dispatchKeyEvent(ComponentActivity.kt:110)
at org.jellyfin.androidtv.ui.browsing.MainActivity.dispatchKeyEvent(MainActivity.kt:176)
at com.android.internal.policy.DecorView.dispatchKeyEvent(DecorView.java:404)
at android.view.ViewRootImpl$ViewPostImeInputStage.processKeyEvent(ViewRootImpl.java:6278)
at android.view.ViewRootImpl$ViewPostImeInputStage.onProcess(ViewRootImpl.java:6144)
at android.view.ViewRootImpl$InputStage.deliver(ViewRootImpl.java:5626)
at android.view.ViewRootImpl$InputStage.onDeliverToNext(ViewRootImpl.java:5683)
at android.view.ViewRootImpl$InputStage.forward(ViewRootImpl.java:5649)
at android.view.ViewRootImpl$AsyncInputStage.forward(ViewRootImpl.java:5814)
at android.view.ViewRootImpl$InputStage.apply(ViewRootImpl.java:5657)
at android.view.ViewRootImpl$AsyncInputStage.apply(ViewRootImpl.java:5871)
at android.view.ViewRootImpl$InputStage.deliver(ViewRootImpl.java:5630)
at android.view.ViewRootImpl$InputStage.onDeliverToNext(ViewRootImpl.java:5683)
at android.view.ViewRootImpl$InputStage.forward(ViewRootImpl.java:5649)
at android.view.ViewRootImpl$InputStage.apply(ViewRootImpl.java:5657)
at android.view.ViewRootImpl$InputStage.deliver(ViewRootImpl.java:5630)
at android.view.ViewRootImpl$InputStage.onDeliverToNext(ViewRootImpl.java:5683)
at android.view.ViewRootImpl$InputStage.forward(ViewRootImpl.java:5649)
at android.view.ViewRootImpl$AsyncInputStage.forward(ViewRootImpl.java:5847)
at android.view.ViewRootImpl$ImeInputStage.onFinishedInputEvent(ViewRootImpl.java:6005)
at android.view.inputmethod.InputMethodManager$PendingEvent.run(InputMethodManager.java:3263)
at android.view.inputmethod.InputMethodManager.invokeFinishedInputEventCallback(InputMethodManager.java:2827)
at android.view.inputmethod.InputMethodManager.finishedInputEvent(InputMethodManager.java:2818)
at android.view.inputmethod.InputMethodManager$ImeInputEventSender.onInputEventFinished(InputMethodManager.java:3240)
at android.view.InputEventSender.dispatchInputEventFinished(InputEventSender.java:154)
at android.os.MessageQueue.nativePollOnce(Native Method)
at android.os.MessageQueue.next(MessageQueue.java:335)
at android.os.Looper.loopOnce(Looper.java:161)
at android.os.Looper.loop(Looper.java:288)
at android.app.ActivityThread.main(ActivityThread.java:7839)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:605)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1003)
Logcat: App informationApp version: {"BOARD":"PH1M_WW_9972","BOOTLOADER":"01.01.241206","BRAND":"Philips","CPU_ABI":"armeabi-v7a","CPU_ABI2":"armeabi","DEVICE":"PH1M_WW_9972","DISPLAY":"STT2.230831.001","FINGERPRINT":"Philips\/PH1M_WW_9972_21\/PH1M_WW_9972:12\/STT2.230831.001\/20775:user\/release-keys","HARDWARE":"mt5896","HOST":"TWTPSA398-ub1804-aow","ID":"STT2.230831.001","IS_DEBUGGABLE":false,"IS_EMULATOR":false,"MANUFACTURER":"TPV","MODEL":"Philips Google TV TA2","ODM_SKU":"unknown","PERMISSIONS_REVIEW_REQUIRED":true,"PRODUCT":"PH1M_WW_9972_21","RADIO":"unknown","SKU":"unknown","SOC_MANUFACTURER":"Mediatek","SOC_MODEL":"t50","SUPPORTED_32_BIT_ABIS":["armeabi-v7a","armeabi"],"SUPPORTED_64_BIT_ABIS":[],"SUPPORTED_ABIS":["armeabi-v7a","armeabi"],"TAGS":"release-keys","TIME":1733458668000,"TYPE":"user","UNKNOWN":"unknown","USER":"jenkins","VERSION":{"ACTIVE_CODENAMES":[],"BASE_OS":"","CODENAME":"REL","INCREMENTAL":"20775","MEDIA_PERFORMANCE_CLASS":0,"PREVIEW_SDK_FINGERPRINT":"REL","PREVIEW_SDK_INT":0,"RELEASE":"12","RELEASE_OR_CODENAME":"12","SDK":"31","SDK_INT":31,"SECURITY_PATCH":"2024-10-05"}}Build config: {"APPLICATION_ID":"org.jellyfin.androidtv","BUILD_TYPE":"release","DEBUG":false,"DEVELOPMENT":false,"VERSION_CODE":180399,"VERSION_NAME":"0.18.3"}Device informationAndroid version: Crash informationStart time: |
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Thanks, I've figured out where it goes wrong. With the next update the app should no longer crash when seeking if the video hasn't loaded yet. |
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@nielsvanvelzen Thanks! I think the changes only address the crash though. Should I open another issues for the fact that this specific movie doesn't load at all? (the same video file loads fine if identified as another movie, so it's not an issue with the video file itself) |
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Yes for that please open a new issue with the "playback bug report" template which asks for some different information. |
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Describe the bug
This issue is specific to a specific movie title (Inside Out 2). Any video file identified as that movie causes the issue. The actual Inside Out 2 video file identified as another title plays just fine.
The issue could not be reproduced with the desktop version or the "regular" android version of Jellyfin.
When attempting to play the movie, a black screen is shown until the user interacts with the app. From that point, the app will crash if the user tries to skip forward. Clicking on the subtitles button shows "Unable to obtain subtitle info".
The only way to start the movie is to click on the quality settings button and then click on any bitrate (clicking on the already selected bitrate works). This might allow the movie to play, at least for a while, but may result in "Player error" messages and another black screen being shown.
Steps to reproduce:
Logs
client: Jellyfin for Android TV
client_version: 0.18.2
client_repository: https://github.com/jellyfin/jellyfin-androidtv
type: crash_report
format: markdown
Logs
Stack Trace:
Logcat:
App information
App version:
0.18.2(180299)Package name:
org.jellyfin.androidtvBuild:
{"BOARD":"PH1M_WW_9972","BOOTLOADER":"01.01.241206","BRAND":"Philips","CPU_ABI":"armeabi-v7a","CPU_ABI2":"armeabi","DEVICE":"PH1M_WW_9972","DISPLAY":"STT2.230831.001","FINGERPRINT":"Philips\/PH1M_WW_9972_21\/PH1M_WW_9972:12\/STT2.230831.001\/20775:user\/release-keys","HARDWARE":"mt5896","HOST":"TWTPSA398-ub1804-aow","ID":"STT2.230831.001","IS_DEBUGGABLE":false,"IS_EMULATOR":false,"MANUFACTURER":"TPV","MODEL":"Philips Google TV TA2","ODM_SKU":"unknown","PERMISSIONS_REVIEW_REQUIRED":true,"PRODUCT":"PH1M_WW_9972_21","RADIO":"unknown","SKU":"unknown","SOC_MANUFACTURER":"Mediatek","SOC_MODEL":"t50","SUPPORTED_32_BIT_ABIS":["armeabi-v7a","armeabi"],"SUPPORTED_64_BIT_ABIS":[],"SUPPORTED_ABIS":["armeabi-v7a","armeabi"],"TAGS":"release-keys","TIME":1733458668000,"TYPE":"user","UNKNOWN":"unknown","USER":"jenkins","VERSION":{"ACTIVE_CODENAMES":[],"BASE_OS":"","CODENAME":"REL","INCREMENTAL":"20775","MEDIA_PERFORMANCE_CLASS":0,"PREVIEW_SDK_FINGERPRINT":"REL","PREVIEW_SDK_INT":0,"RELEASE":"12","RELEASE_OR_CODENAME":"12","SDK":"31","SDK_INT":31,"SECURITY_PATCH":"2024-10-05"}}Build config:
{"APPLICATION_ID":"org.jellyfin.androidtv","BUILD_TYPE":"release","DEBUG":false,"DEVELOPMENT":false,"VERSION_CODE":180299,"VERSION_NAME":"0.18.2"}Device information
Android version:
12Device brand:
PhilipsDevice product:
PH1M_WW_9972_21Device model:
Philips Google TV TA2Crash information
Start time:
2024-12-26T17:12:45.231+01:00Crash time:
2024-12-26T17:25:23.912+01:00Application version
0.18.2
Where did you install the app from?
Google Play
Device information
Phillips Oled 908+
Android version
12
Jellyfin server version
10.10.3
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